20xx面試經典問答雙語版六(編輯修改稿)
2025-01-14 22:15 本頁面
【文章內容簡介】 顧客聽到她的話而懷疑我們的高質量產品更為重要。敘述你客觀地解決和顧客或伙伴的一個矛盾的實例。你是怎樣表現(xiàn)你的同情心及如何建立和諧氣氛的？
Q: When have your skills in diplomacy been put to the test?
A: A customer came in once and demanded money back for an evening dress that had apparently been worn. She claimed it was a different color after dry cleaning and that the cleaner said the fabric was faulty. I quickly told her wed happily return her money, even though I didn’t think she was being honest. I decided it was more import
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