【正文】 The anizational freedom to resolve matters pertaining to quality or stop development/production/delivery/field support activities, if critical requirements are not met. 內(nèi)部溝通 Internal Communication 公司確定并實施信息溝通管理過程，在管理層和員工之間建立一個雙向的溝通系統(tǒng)，用以管理 內(nèi)外部溝通。 Business objectives should be cascaded and broken down consistently in the pany, and reviews on a regular basis. b) 經(jīng)營 目標應(yīng)當闡述顧客期望并在規(guī)定的時間內(nèi) 是可以實現(xiàn)的。確保組織各個層次上的人員理解質(zhì)量方針； Introduce the quality policy to all employees by training, publisher, intra, etc.. This is done to ensure all levels of the pany know and understand the policy。 The knowledge can serve as inputs for new project/product, and internal training. 多現(xiàn)場項目管理 項目部 建立并保持 項目管理程序 ()，以管理 當項目涉及多現(xiàn)場時，確保項目滿足要求并且至少包括： PM establishes and maintains a project management procedure () to ensure the project requirements are met in case where a project involves multiple sites, covers: a. 工作分工和工作 接口（ 包括 內(nèi) 外 部）； work split and operational interfaces, (including internal and external) b. 職責、權(quán)限和 公司內(nèi)部溝通渠道和與顧客的溝通渠道（包括每個現(xiàn)場職責范圍內(nèi)的結(jié)果反饋） ； Roles, responsibilities and munication channels internal and with the customer including feedback on the results for each sites scope of responsibility. c. 每個現(xiàn)場適用的過程、程序 、文件 和記錄； applicable processes, procedures, documents and records on each site。 SKE control all applicable product related document, identify staff that have the authorization to review the documents. 項目部 建立 并保持 顧客文件管理程序 ()， 對 外來文件進行 評審、分發(fā) 等 受控管理， 以確保顧客規(guī)范 /要求在整個供應(yīng)鏈內(nèi)的可追溯性。 b. 明確了過程間的次序和相互作用 (見附件 1： 過程關(guān)系圖 )； Determined the sequence and interaction of the processes。 術(shù)語和定義 Terms and definitions Skoda— 斯柯達 運輸 Bombardier Transportation KWT— 江蘇經(jīng)緯軌道交通設(shè)備有限公司 Jiangsu Kingway railway munication equipment Co., Ltd. SKE— 江蘇經(jīng)緯斯柯達電氣 有限公司 Jiangsu SkodaKingway Electronic Co., Ltd. GM/DGM— 總經(jīng)理 /副總經(jīng)理 General Manager / Deputy General Manager QMS— 質(zhì)量管理體系 Quality Management System IRIS－國際鐵路行業(yè)標準 International Railway Industry Standard MR— 管理者代表 Management Representative DCC— 文件控制中心 Document Control Center EU— 歐洲 European SPC— 統(tǒng)計過程控制 Statistical Process Control QA— 質(zhì)量部 Quality Department PRO— 采購 部 Procurement Department OP— 生產(chǎn)制造部 Operation Department ITamp。 This Quality Manual is applicable to SKE. 公司的質(zhì)量管理手冊覆蓋 IRIS 標準 除信號以外的 所有要求，信號 的設(shè)計由客戶自行負責， 軟件公司無設(shè)計 ， 但對 供應(yīng)商 提供產(chǎn)品有驗證 /確認活動 ，所以公司的 IRIS 管理體系刪減并 排除了 設(shè)計批準中的信號要求 。 Jiangsu SkodaKingway electronic Co., Ltd. (SKE) is established in Suzhou, Jiangsu, P. R. China. SKE is a joint venture between Jiangsu Kingway Railway munication equipment Co., Ltd. and Skoda Electronic. The Joint Venture Contract was signed by both parties in September 20xx. SKE 的經(jīng)營范圍： 軌道運輸牽引與 控制 設(shè)備 的 研發(fā)、 設(shè)計、制造、銷售 、 相關(guān)的技術(shù) 支持、協(xié)助及售后服務(wù) 。 With the Management Representative (MR) permission, when needed, uncontrolled copy can be issued to any customer or other anization, controlled copy issued to any supplier. 文控中心負責 保存手冊的批準文本，并 保持一 份發(fā)放 記錄； DCC keep the approved paper copy, maintains a record to register and control the distribution of the manual。 Management Process: processes leaded by management level to manage the pany and its quality management system, 5 MPs are identified. 編碼 Item 過 程 名 稱 Process description 編碼 Item 過 程 名 稱 Process description 編碼 Item 過 程 名 稱 Process description C1 合 同 /訂單評審 contract/order review S1 文件管理 /知識管理 Document/knowledge management. M1 經(jīng)營管理 Business management C2 項目管理 Project Management S2 資源提供管理 resources provision M2 管理評審 Management review C3 設(shè)計和開發(fā) Design/development S3 人力資源管理 Human resource management. M3 內(nèi)部審核 Internal audit C4 產(chǎn)品生產(chǎn) product realization S4 采購管理 Purchasing management. M4 數(shù)據(jù)分析和溝通 Data analysis and munication C5 產(chǎn)品交付 /服務(wù) Product delivery/service S5 標識和可追溯性管理 Identification/traceability management. M5 改進管理 improvement management C6 顧客反饋 /投訴 Customer feedback/plaint S6 產(chǎn)品防護管理 Product preservation S7 監(jiān)測和測量設(shè)備管理 Monitoring amp。 e. 文件保持清晰并易于識別； Documents remain legible and readily identifiable。知識管理內(nèi)容包 括（但不限于）： PM establish and maintain a knowledge management procedure () to identify, obtain, protect, use and evaluate information, knowledge and technology, and regularly update the improved the pany process efficiency and product in quality, costs and delivery performance. Knowledge management includes but not limited to: a. 設(shè)計標準、設(shè)計規(guī)則 ,design rules, engineering standards, b. 項目完成后的經(jīng)驗 ,lessons learn after a project。公司的最高管理層負責： Define and implement a business management process to establish strategy and policy, this process includes analysis to statutory and regulatory requirements and customer requirements and expectations. The quality policy is the overall quality intention and direction of the pany. Top management is responsible for: a. 根據(jù)公司的經(jīng)營理念和經(jīng)營方針 建立、執(zhí)行并維護質(zhì)量方針 （見附件 2），以滿足顧客要求和持續(xù)改進質(zhì)量管理體系有效性的承諾。 Top management is responsible to establish the annual Quality Objectives。 Responsible personnel, his/her responsibilities and authorities is defined for all processes, the responsible personnel shall monitor the process, where there process nonconformity detected or KPI deviate from the trends, he/she has the right to raise corrective action request and resource requirements. 公司中的每位員工有責任向他 /她的管理人員提出偏離要求的任何問題 /偏差，以便采取適當?shù)拇胧?? 公司績效 pany performance ? 與顧客相關(guān)的事宜 issues related to customer 對質(zhì)量體系的內(nèi)部溝通采用兩種方法： Internal munication regarding the quality system flows two ways: 最高管理層向公司內(nèi)部傳達質(zhì)量方針和質(zhì)量目標、顧客和法規(guī)的要求、產(chǎn)品和過程的規(guī)范、驗證和確認要求、 以及如何實施和利用質(zhì)量體系的說明。 Define and implement business management process, this process considers the changing external trends and interested parties need, update the business objectives (including quality objectives) every year. 質(zhì)量管理體系策劃 Quality Management System Planning SKE 根據(jù) IRIS