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NEW MARKETING APPROACHES FOR THE WEB ? TechnologyEnabled Customer Relationship Management ? Permission Marketing SESSION CREATING AND MAINTAINING BRANDS ON THE WEB ? Elements of Branding ? Emotional Branding vs. Rational Branding ? Other Web Branding Strategies Tutorial 4 本章內(nèi)容 識別并接近客戶 ?CASE ?SESSION 識別并接近客戶 ?Web交流的特性 ?充分利用 Web交流特性 新的 WEB營銷方式 ?技術(shù)允許的客戶關(guān)系管理 ?許可性營銷 SESSION 在 WEB上樹立和保持品牌形象 ?品牌要素 ?情感品牌策略和理性品牌策略 ?其他 Web 品牌策略 Tutorial 4 CASE CDNOW的 Wish List頁 Tutorial 4 SESSION —— Identifying and Reaching Customers ? The Nature of Communication on the Web Tutorial 4 SESSION —— Identifying and Reaching Customers ?Using the Web’s Interactive Nature Effectively The main point of the Cluetrain Manifesto is that large firms must acknowledge and use the Web’s capability for meaningful twoway munication between firms and their customers. Cluetrain Manifesto的主要觀點是,大公司應(yīng)該確認(rèn)并充分利用 Web在與客戶雙向交流中的能力。) 3) perceived value(認(rèn)知價值) Even if your product is different from others on the market and potential customers can see themselves using the product, they will not buy it unless they perceive value. (即使產(chǎn)品與市場中的其他產(chǎn)品都不同,并且潛在的客戶能理解他們使用該產(chǎn)品的意義,但除非它有認(rèn)知價值,否則也很難銷售。