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Orwellian dictators. As an ongoing process of planning, coaching, reviewing, and rewarding, it can inspire people to reach for goals as momentous as putting a man on the moon.Performance management puts the wind in their sails.— David McClelland平衡計(jì)分卡( BSC)公司愿景和戰(zhàn)略客戶維度 內(nèi)部流程維度財(cái)務(wù)維度學(xué)習(xí)與發(fā)展維度平衡計(jì)分卡( BSC)方向性目標(biāo) (Objectives)測量內(nèi)容(Measures)具體進(jìn)度(Targets)行動方案(Initiatives)顧客維度The Hierarchy of Measures FinancialCustomerROCECustomerLoyaltyOnTimeDeliveryEmployeeSkillsProcessQualityProcess Cycle TimeInternal/Business ProcessLearning and GrowthThe InternalBusinessProcess Perspective The Generic ValueChain ModelCustomer Need IdentifiedCustomer Need SatisfactionIdentify the MarketCreate the Product/ Service OfferingBuild the Products/ ServicesDeliver the Products/ ServicesService the CustomerInnovation ProcessOperations ProcessPostsale Service Proce