【正文】 , stimulating innovation and building knowledge and capabilities. 確保策略 、 體系和方法的建立 ， 以達(dá)到業(yè)績(jī)卓越 、 刺激創(chuàng)新并構(gòu)建知識(shí)和能力 。 a PDSA system of continuous cycles of improvement 由考慮到方法 、 拓展以及結(jié)果的 3維評(píng)估過(guò)程支持 ， 持續(xù)改進(jìn)的 PDSA體系 。） 2023/2/14 19 Is TQM dying?全面質(zhì)量管理是否正在衰退？ ? A study performed by K. B. Kevin and V. R. Singhal to link TQM to bottomline measures of performance. 由 K. B. Kevin 和 V. R. Singhal進(jìn)行的研究將全面質(zhì)量管理與業(yè)績(jī)的底線測(cè)量相聯(lián)系 。 ? The American Society for Quality (ASQ) assists in administering the Award Program under contract to NIST. 美國(guó)質(zhì)量學(xué)會(huì) （ ASQ） 按照與 NIST的合同協(xié)助評(píng)獎(jiǎng)方案的執(zhí)行工作 。 The Emerging of Baldrige Award (5) 波多里奇獎(jiǎng)的出現(xiàn)（ 5） 2023/2/14 11 ? Then in 1988 Malcolm Baldrige, the Secretary of Commerce and a friend of Reagan, was fatally injured in a rodeo accident. Seizing the opportunity created by this tragedy, the supporters of the bill suggested to Reagan that the award would be a fitting memorial to Mac Baldrige. The legislation was quickly renamed and enacted. 1988年馬爾科姆 此時(shí) ， 美國(guó)只有少數(shù)公司 ，例如施樂和福特領(lǐng)悟到真正的問題是 ——從根本上缺乏管理規(guī)范 ——并學(xué)習(xí)如何整頓自己的行為以及回?fù)?。s economic miracle, including its major peration into markets around the world. It is again ironic that while the . discarded quality management and gave it as an unintentional gift to Japan, it was the Japanese who later brought it back unintentionally to the . The reawakening of . interest in quality in the 198039。 戴明提供的技術(shù)知識(shí)是解決此種情況重要的一部分 。愛德華 此獎(jiǎng)項(xiàng)現(xiàn)在被認(rèn)為是日本 40多年來(lái)商業(yè)卓越方面的最高獎(jiǎng)項(xiàng) 。 1980年美國(guó)重新對(duì)質(zhì)量感興趣主要是由于外國(guó)競(jìng)爭(zhēng)的巨大影響 。s response was to bet the farm on a strategy of using technology to replace people, which proved to be a disastrous. Other panies became convinced that they were the victims of dumping and sought legislation that simply forced more efficient foreign panies to increase their margins by charging . customers more. 其他公司 ， 例如通用公司根本不理解這一舉措 ， 通用公司的反應(yīng)是使用技術(shù)取代人的策略無(wú)疑是 “ 把老本都賭上 ” ， 其后果是空前慘重的 。此立法很快就被重新命名和頒布 。 2023/2/14 15 2. The Criteria have three important roles in strengthening . ―petitiveness”:本標(biāo)準(zhǔn)在加強(qiáng)美國(guó) “ 競(jìng)爭(zhēng)力 ” 中有三項(xiàng)重要職責(zé)： to help improve anizational performance practices, capabilities, and results 幫助提高組織的業(yè)績(jī)規(guī)范 、 能力和結(jié)果 to facilitate munication and sharing of best practices information among . anizations of all types 推動(dòng)美國(guó)所有組織間最佳作法的信息溝通和共享 to serve as a working tool for understanding and managing performance and for guiding anizational planning and opportunities for learning 作為理解和管理業(yè)績(jī) 、 指導(dǎo)組織策劃和學(xué)習(xí)機(jī)會(huì)的工具 。 2023/2/14 20 獎(jiǎng)項(xiàng)獲得者的股票與對(duì)比性有價(jià)證券比較 股票組合 獎(jiǎng)項(xiàng)獲得者的股票性能價(jià)格比與不同對(duì)比性有價(jià)證券的比較 2023/2/14 21 金融業(yè)績(jī)與對(duì)比性公司的比較 業(yè)績(jī)測(cè)量 獎(jiǎng)項(xiàng)獲得者 對(duì)比性公司 營(yíng)業(yè)收入 銷售額 總資產(chǎn) 員工 銷售 收益率 資產(chǎn) 收益率 獎(jiǎng)項(xiàng)獲得者以及對(duì)比公司在實(shí)施 TQM之后平均業(yè)績(jī)百分?jǐn)?shù)的比較 2023/2/14 22 小公司與大公司 的比較 業(yè)績(jī)測(cè)量 小公司 大公司 獲得獎(jiǎng)項(xiàng)的小公司與大公司之間業(yè)績(jī)平均百分?jǐn)?shù)之間的比較 2023/2/14 23 低資本與高資本集約度的比較 業(yè)績(jī)測(cè)量 低資本集約度 高資本集約度 低資本和高資本集約度獲獎(jiǎng)?wù)咧g的平均業(yè)績(jī)百分?jǐn)?shù)的比較 2023/2/14 24 業(yè)績(jī) 獲獎(jiǎng)?wù)? 對(duì)比公司 時(shí)間 獎(jiǎng)項(xiàng) 完整管理體系的實(shí)施 實(shí)施階段 實(shí)施后 2023/2/14 25 測(cè)量 合伙人和團(tuán)隊(duì) 實(shí)施 STAR的建議 合伙人滿意 職業(yè)生涯機(jī)會(huì)設(shè)置 顧客和市場(chǎng) 相關(guān)方滿意 收入增加 市場(chǎng)份額 過(guò)程改進(jìn) 準(zhǔn)時(shí)服務(wù) 當(dāng)天服務(wù) 每小時(shí)生產(chǎn)的數(shù)量 股東和社團(tuán) 慈善活動(dòng) 2023/2/14 26 The Evolution and Continuous Improvement of the Baldrige Award (1) 波多里奇獎(jiǎng)的發(fā)展和持續(xù)改進(jìn)（ 1） ? Originally created by leaders in the field 最初由質(zhì)量界領(lǐng)導(dǎo)者創(chuàng)建 ， ? Based on evolving challenges, continuously short list key requirements for long term success 基于企業(yè)不斷面臨新的挑戰(zhàn) ， 整理更新能使企業(yè)長(zhǎng)期成功的關(guān)鍵要求 。 價(jià)值能夠支持并指導(dǎo)員工的決策 ， 以協(xié)助組織以一種適當(dāng)?shù)姆椒ㄍ瓿善涫姑?， 并達(dá)到其遠(yuǎn)景目標(biāo) 。 Visionary Leadership遠(yuǎn)見性的領(lǐng)導(dǎo)力 （ 1） 2023/2/14 44 ? Senior leaders should serve as role models through their ethical behavior and their personal involvement in planning, munications, coaching, development of future leaders, review of anizational performance, and employee recognition. 高層領(lǐng)導(dǎo)應(yīng)起模范帶頭作用 ， 例如在道德行為方面 、 并要親自參與計(jì)劃溝通 、 指導(dǎo) 、 發(fā)展未來(lái)接班人 、 評(píng)審組織業(yè)績(jī) 、 員工賞識(shí) 。 組織學(xué)習(xí)既包括現(xiàn)有方法的持續(xù)改進(jìn)也包括采用新方法 。 ? Valuing employees means mitting to their satisfaction, development, and wellbeing. Increasingly, this involves more flexible, highperformance work practices tailored to employees with diverse workplace and home life needs. 重視員工意味著要對(duì)員工的滿意 、 發(fā)展以及福利負(fù)責(zé) 。 2023/2/14 52 All aspects of time performance now are more critical, and cycle time has bee a key process measure. Other important benefits can be derived from this focus on time。 火石因此損失了經(jīng)過(guò)辛苦努力得來(lái)的重大的市場(chǎng)份額而最終被其它公司兼并 。 Focus on the Future關(guān)注未來(lái)（ 2） 2023/2/14 58 ? Innovation means making meaningful change to improve an anization’s products, services, and processes and to create new value for the anization’s stakeholders. Innovation should lead your anization to new dimensions of performance. (as measurement of business results) 創(chuàng)新意味著做出有意義的更改 ， 以改進(jìn)組織的產(chǎn)品 、 服務(wù) 、及過(guò)程 ， 并且要為組織的利益相關(guān)方創(chuàng)造新的價(jià)值 。 競(jìng)爭(zhēng)優(yōu)勢(shì)的其他資源 ——有權(quán)使用的資產(chǎn) 、 材料 、 市場(chǎng) 、 設(shè)備 ——都很容易被模仿 。 Knowledge and Intellectual Capital Model 知識(shí)和腦力資本模型 2023/2/14 65 The Value of Intangible Assets無(wú)形資產(chǎn)的價(jià)值 ? We all agree that intangible assets are important, can we measure the value of intangible assets? ? 我們認(rèn)為無(wú)形資產(chǎn)是重要的，那么應(yīng)該如何測(cè)量無(wú)形資產(chǎn)的價(jià)值呢？ ? What is the payoff from investing in a new knowledge management or customer database? ? 投資新知識(shí)管理或顧客數(shù)據(jù)庫(kù)的回報(bào)是什么？ ? How valuable is a pany culture that enables employees to understand and believe in their anization’s mission, vision and core values? ? 組織文化是否能使員工理解并信仰組織的使命、愿經(jīng)以及核心價(jià)值？ ? Is it more important to improve the skills of all employees or focus on the just a few key positions? ? 提高所有員工的技能和僅關(guān)注關(guān)鍵位置哪個(gè)更重要？ ? Intangible assets seldom affect financial performance directly. Instead, they work indirectly through plex chains of cause and effects. ? 無(wú)形資產(chǎn)很少對(duì)財(cái)政業(yè)績(jī)直接產(chǎn)生影響。 產(chǎn)出的增加源自于知識(shí)資產(chǎn) 。 innovation is important for all aspects of your business and all processes. Organizations should be led and managed so that innovation bees part of the culture and is integrated into daily work. 創(chuàng)新不再僅限于研究和開發(fā)部門的范圍；創(chuàng)新對(duì)于經(jīng)營(yíng)和所有過(guò)程的所有方面都是重要的 。 但是在最近十年 ， 這些公司中只有 6家比道瓊斯指數(shù)表現(xiàn)優(yōu)良 。 t