【正文】 間的平均業(yè)績百分?jǐn)?shù)的比較 2023/2/14 24 業(yè)績 獲獎?wù)? 對比公司 時間 獎項 完整管理體系的實(shí)施 實(shí)施階段 實(shí)施后 2023/2/14 25 測量 合伙人和團(tuán)隊 實(shí)施 STAR的建議 合伙人滿意 職業(yè)生涯機(jī)會設(shè)置 顧客和市場 相關(guān)方滿意 收入增加 市場份額 過程改進(jìn) 準(zhǔn)時服務(wù) 當(dāng)天服務(wù) 每小時生產(chǎn)的數(shù)量 股東和社團(tuán) 慈善活動 2023/2/14 26 The Evolution and Continuous Improvement of the Baldrige Award (1) 波多里奇獎的發(fā)展和持續(xù)改進(jìn)（ 1） ? Originally created by leaders in the field 最初由質(zhì)量界領(lǐng)導(dǎo)者創(chuàng)建 ， ? Based on evolving challenges, continuously short list key requirements for long term success 基于企業(yè)不斷面臨新的挑戰(zhàn) ， 整理更新能使企業(yè)長期成功的關(guān)鍵要求 。 2023/2/14 18 獎項申請者 19901999公開交易的現(xiàn)場訪問評審 獎項申請者 19901999整個公司公開交易的現(xiàn)場訪問評審 在股票研究中涉及的獎項接收者 （在研究的時候只包括公眾持有股。 2023/2/14 15 2. The Criteria have three important roles in strengthening . ―petitiveness”:本標(biāo)準(zhǔn)在加強(qiáng)美國 “ 競爭力 ” 中有三項重要職責(zé)： to help improve anizational performance practices, capabilities, and results 幫助提高組織的業(yè)績規(guī)范 、 能力和結(jié)果 to facilitate munication and sharing of best practices information among . anizations of all types 推動美國所有組織間最佳作法的信息溝通和共享 to serve as a working tool for understanding and managing performance and for guiding anizational planning and opportunities for learning 作為理解和管理業(yè)績 、 指導(dǎo)組織策劃和學(xué)習(xí)機(jī)會的工具 。 The Emerging of Baldrige Award (7) 波多里奇獎的出現(xiàn)（ 7） 2023/2/14 13 The Baldrige Award 波多里奇獎 (1) ? National Institute of Standards and Technology (NIST) , an agency of . Department of Commerce, is responsible for the Baldrige National Quality Award and Program. 國家標(biāo)準(zhǔn)與技術(shù)協(xié)會 （ NIST） ， 美國商業(yè)部門的下屬機(jī)構(gòu) ， 負(fù)責(zé)波多里奇國家質(zhì)量獎評獎及方案 。此立法很快就被重新命名和頒布 。 甚至為國會起草了一份司法法案以建立此獎項 ， 但這些努力都毫無結(jié)果 。s response was to bet the farm on a strategy of using technology to replace people, which proved to be a disastrous. Other panies became convinced that they were the victims of dumping and sought legislation that simply forced more efficient foreign panies to increase their margins by charging . customers more. 其他公司 ， 例如通用公司根本不理解這一舉措 ， 通用公司的反應(yīng)是使用技術(shù)取代人的策略無疑是 “ 把老本都賭上 ” ， 其后果是空前慘重的 。 所有荒唐的理論和 “ 解決方案 ” 都在被行業(yè) 、 媒體乃至政治家之間討論 。 1980年美國重新對質(zhì)量感興趣主要是由于外國競爭的巨大影響 。 2023/2/14 7 ? During these same three decades, quality management techniques were a cornerstone of Japan39。 此獎項現(xiàn)在被認(rèn)為是日本 40多年來商業(yè)卓越方面的最高獎項 。 但是日本迫切需要出口收入采購食品 。愛德華 戴明博士是美國的統(tǒng)計學(xué)家 ， 他曾在 1950年在日本講授質(zhì) 量控制的基礎(chǔ) 。 戴明提供的技術(shù)知識是解決此種情況重要的一部分 。 The First Quality Award最早的質(zhì)量獎（ 2） 2023/2/14 6 The Emerging of Baldrige Award (1) 波多里奇獎的出現(xiàn)（ 1） ? After the 2nd. World War, with the ing of peace, . management almost overnight discarded the very quality management practices that had helped make the industrial war effort so successful. The most profitable strategy was just to keep pumping up the production volumes and ignore everything else. Thus . management resolutely ignored quality management for the next thirty years. 第 2次世界大戰(zhàn)后 ， 戰(zhàn)爭停息 ， 美國管理幾乎拋棄了全面 質(zhì)量管理規(guī)范 。s economic miracle, including its major peration into markets around the world. It is again ironic that while the . discarded quality management and gave it as an unintentional gift to Japan, it was the Japanese who later brought it back unintentionally to the . The reawakening of . interest in quality in the 198039。 The Emerging of Baldrige Award (2) 波多里奇獎的出現(xiàn)（ 2） 2023/2/14 8 ? By the mid 198039。 此時 ， 美國只有少數(shù)公司 ，例如施樂和福特領(lǐng)悟到真正的問題是 ——從根本上缺乏管理規(guī)范 ——并學(xué)習(xí)如何整頓自己的行為以及回?fù)?。 其他公司也確信他們是 “ 傾銷 ” 的受害者 ， 并尋求法律途徑向外國公司施壓 ， 通過控制更多的本土顧客以增加他們的收入 。 The Emerging of Baldrige Award (5) 波多里奇獎的出現(xiàn)（ 5） 2023/2/14 11 ? Then in 1988 Malcolm Baldrige, the Secretary of Commerce and a friend of Reagan, was fatally injured in a rodeo accident. Seizing the opportunity created by this tragedy, the supporters of the bill suggested to Reagan that the award would be a fitting memorial to Mac Baldrige. The legislation was quickly renamed and enacted. 1988年馬爾科姆 The Emerging of Baldrige Award (6) 波多里奇獎的出現(xiàn)（ 6） 2023/2/14 12 ? Thus the Malcolm Baldrige National Quality Award came into being thirtyseven years after the creation of the Deming Prize in Japan. This marked a milestone in reawakening of the . to the importance of managing quality as the route to high productivity, low costs, and market success. 從而 ， 在日本戴明獎創(chuàng)立 37年后 ， 馬爾科姆 ? The American Society for Quality (ASQ) assists in administering the Award Program under contract to NIST. 美國質(zhì)量學(xué)會 （ ASQ） 按照與 NIST的合同協(xié)助評獎方案的執(zhí)行工作 。 The Purposes of Baldrige Award 波多里奇獎的目的（ 2） 2023/2/14 16 The Goals of Baldrige Award 波多里奇獎的目標(biāo) The Criteria are designed to help anizations use an integrated approach to anizational performance management that results in設(shè)計本標(biāo)準(zhǔn)是為了幫助組織使用一種整合的方法進(jìn)行組織業(yè)績管理 ， 從而： delivery of everimproving value to customers, 不斷提高向顧客交付的價值 contributing to marketplace success 貢獻(xiàn)于成功的市場開拓 improvement of overall anizational effectiveness and capabilities 整個組織有效性和能力的提高 anizational and personal learning 組織以及個人的學(xué)習(xí) 2023/2/14 17 Does Baldrige Award Work? 波多里奇獎有效嗎？ ? A hypothetical sum was invested in each of the 19901999, publiclytraded Baldrige Award recipient?s mon stock, in the year they applied for the Award. The investment was tracked from the first business day of the month following the announcement of the Award recipients through December 1, 2023. $1,000 was invested in each whole pany, and for subsidiaries the sum invested was $1,000 multiplied by the percent of the whole pany?s employee base the subunit represented at the time of its application. The same total dollar amount was invested in the Standard Poor‘s (SP) 500 on the same day. 假設(shè)總體在 19901999年每一年都被投資 ， 公開交易的波多里奇獎獲得者的普通股 ， 在他們申請獎項的那一年 。） 2023/2/14 19 Is TQM dying?全面質(zhì)量管理是否正在衰退？ ? A study performed by K. B. Kevin and V. R. Singhal to link TQM to bottomline measures of performance. 由 K. B. Kevin 和 V. R. Singhal進(jìn)行的研究將全面質(zhì)量管理與業(yè)績的底線測量相聯(lián)系 。 ? Integrate and imp