telephoneetiquette電話禮儀-文庫吧在線文庫
【正文】 1行動出成果，工作出財富。 Operator, Mary speaking. ? Put caller on hold 讓來電者等候： 請稍候！ One moment please! ? To end the conversation 結束通話時： 謝謝您的來電！ Thank you for calling! For Department 對于部門 Calls from within the hotel內(nèi)線電話 : 1. Greeting First先問好 2. Identify the Department報本部門名稱 3. Give Your Name, and Ask “How May I Help You?” 報上自己的姓名并問 “ How May I Help You?” Putting Callers On Hold 請對方等候 ? Offer the caller a choice: to hold or leave a message 給對方選擇：等候或是留言 ? Check back frequently 頻繁察看 ? Give the caller a choice again 再次請對方選擇 Transferring Calls轉電話 ? Tell the caller that you are transferring the call 告訴對方你要轉電話 ? Tell the caller who you are transferring the call to 告訴對方你在把電話轉給誰 ? Always try to handle a service request yourself 盡可能自己處理來電人要求 Taking A Message記錄留言 ? Write Legibly 字跡清楚 ? Be plete 內(nèi)容完整 Date and time of call 電話時間 Name of the caller對方姓名 Name of the person being called欲找人姓名 Caller’s phone number對方電話號碼 Brief message簡要信息 Your own name or initials記錄者姓名 Taking A Message記錄留言 ? Be accur
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