【正文】 74。 How often do you meet with user departments to define / refine their requirements? How often are business requirements changed?FrequencyMeet with User DepartmentBusiness Requirements ChangedDailyWeeklyMonthlyYearlyMixedNever9. From the view of IT personnel, how do you evaluate the current IT services?作為一個信息技術部門的工作人員，您如何評價目前的信息技術服務？ Unresponsive遲鈍型Reactive反應型Cooperative合作型Proactive主動型Comprehensive理想型 On site visits only in emergencies只在緊急情況時下現場 Distributed help centre分布式服務中心 Help Desk and user training incorporated into overall service plan在總體服務計劃中并入幫助服務臺和用戶培訓10. How do you contribute your idea? Is it easy to municate with others?11. How does IT department select hardware and software vendors?信息技術部門如何選擇軟硬件供應商？ Does the corporate/local IT strategy provide any guideline on this?全公司或本地信息技術部門的戰(zhàn)略是否為此提供一些指導方針？ 12. Who are the major hardware / software vendors in relation? 目前的軟硬件供應商有哪些？ How do you describe the relationship with them? 與他們的關系如何？Are there any service agreements?有否簽定服務協議？Vendors供應商Relationship相互關系Service agreement服務協議13. Please describe the process of IT budget release/ control/ approval (incl. related personnel, budget classification such as project development, operations and training). 請描述信息技術部門預算的提請、控制和批準的流程(包括與之有關的人員信息，預算的分類，例如，項目開發(fā)、運作和培訓等)。 Manual手工168。 176。 174。172。 175。 173。 176。 Network Traffic Report :網絡通信報告： Bottlenecks :瓶頸： 42. How is the capacity plan? Who will perform the sizing to network and system to meet the growth of the business requirement?網絡容量計劃是怎樣的？誰將會為滿足業(yè)務需求的增長而對網絡和系統(tǒng)進行評估？43. Are there any redundant plan? Please describe if ？44. Are there any administration tools for network and system administration?是否有網絡和系統(tǒng)的管理工具？Administration Tools管理工具Network systems網絡系統(tǒng)45. What is the current security solution? Any existing issue discovered?目前的安全問題是如何解決的？是否存在問題？46. How is the data stored, centralised or distributed? 數據是如何被存儲，集中和分發(fā)的？采用的是什么樣的流程？What kind of procedure s are followed?Data Category數據分類Stored Type存儲類型Storage Length存儲長度Storage Media存儲介質Storage Site存儲地點Decision Maker決策者User Department用戶部門IT Department信息技術部門47. Which mechanism is used to provide access of the data and keep the consistence? Any tool is used for this purpose?如何提供數據訪問以及保證數據的一致性？Tools工具Data Access數據訪問Data Consistency數據一致性48. Do the user interface of applications support Chinese? Is any major issue addressed on the doublebyte characters?應用程序的用戶界面是否支持中文？處理雙字節(jié)字問題是否已經解決？Application應用程序Doublebyte issue ?(support Chinese?)雙字節(jié)問題(支持中文)Addressed?是否已解決49. Is there a development team in IT organization? How is the workload for that team? So far, what kind of applications have beenare developed or under developing?在信息技術部門中是否有開發(fā)組？工作量有多少？到目前為止，已經開發(fā)或正在開發(fā)的應用程序是哪些？Development team開發(fā)組Workload工作量Application Developed已開發(fā)的應用程序Application in Developing正在開發(fā)的應用程序50. What is the selection criteria of a developer? Please describe the requirement of skill.成為開發(fā)人員的條件是什么？請描述其在技術方面的要求。Development tools開發(fā)工具Test tools測試工具Functions功能57. Which training courses are chosen to build up the development skill?有哪些為增加開發(fā)技術而開的培訓課程 ？Training courses培訓課程Skill to be improved增加的技術58. What is the budget for the development? Please list by ？Budget for預算20019971998200219992003Development開發(fā)Training培訓License of Tools工具使用許可Thirdparty Support第三方支持Total 總額59. Is there an operation team in IT organization? How is the workload for that team? How are the operators operators organized (by function / application / system / other). Please provide organisation chart if ？工作量是多少？人員如何組成？(通過功能/應用程序/系統(tǒng)/其它)。Location地點Operator運作人員Service Agreement服務協議Service Content服務內容Local本地Remote遠程How many systems / applications are maintained by the operation teams? Please use specific description such as 2 Novell server, 3 network printer… Operation TeamNetworkServerApplication68. What are the routine tasks for the operation? Please have a short ？請詳述。77. What kind of status reports are submitted to management?有哪些向管理層遞交的狀況報告？Report Name報告名Main Co