【正文】 61. What is the selection criteria of an operator? Please describe the requirement of skill.成為運作人員的條件是什么？請描述其在技術(shù)方面的要求。Position職位Skill set技術(shù)要求62. Are there any service agreement with user departments or hardware/software vendors?與其它用戶部門或軟硬件供應(yīng)商是否有服務(wù)協(xié)議？ User Department / vendor用戶部門/供應(yīng)商Service Agreement服務(wù)協(xié)議Internal內(nèi)部或外部63. Is there a help desk in your pany? If yes, please describe in detail:公司里是否有幫助服務(wù)臺？若有，請詳述：Location地點Availability實用性Service Agreement服務(wù)協(xié)議Service Content服務(wù)內(nèi)容Issue Tacking Tools問題跟蹤工具Local本地Remote遠程Third Party第三方64. If no help desk, who will handle the user requests? Any standard for this kind of service? Any standard for this kind of service?若沒有幫助服務(wù)臺，誰應(yīng)處理用戶的幫助請求？是否有這種服務(wù)的標準？Personnel人員Workload工作量Services description服務(wù)描述StandardsStandard標準65. What is the mon munication channel / tool between users and request receiver?用戶和需求接受者之間通常的交流方式是什么？168。 Phone/voice mail電話/語音信件168。 Fax傳真168。 Email (which tool)電子郵件(哪種工具)168。 Other: 其它___________________________66. Who will evaluate and prioritize the user request? How many levels regarding the priority levels are set and which what criteria is are used? 誰會確定用戶需求的優(yōu)先級？ 在確定過程中使用什么樣的標準，有多少個優(yōu)先級別？Who 誰 : How many criteria Levels優(yōu)先級別: Criteria description標準: 67. Is there a centralised data centre in your region / pany ? If yes, please describe.在公司或所在區(qū)域內(nèi)，是否有一個集中的數(shù)據(jù)中心？請詳述。Location地點Operator運作人員Service Agreement服務(wù)協(xié)議Service Content服務(wù)內(nèi)容Local本地Remote遠程How many systems / applications are maintained by the operation teams? Please use specific description such as 2 Novell server, 3 network printer… Operation TeamNetworkServerApplication68. What are the routine tasks for the operation? Please have a short ？請詳述。Task任務(wù)Who人員Frequency頻率Tool工具Description描述Monitor監(jiān)視Backup 備份 xxxTeam A組ATeam B組BDaily日Daily日xxxXxxCheckxxx檢查xxxOnline backup在線備份69. Please describe backup and restore procedure.請詳述備份和重建的流程。Sys/App系統(tǒng)/應(yīng)用程序Who人員Tool工具Media介質(zhì)Storage存放地點Procedure流程Tested測試xxxDaily日TeamA組AUnixTape磁帶OnsitexxxYes是70. Please describe the archiving procedure. What kind of business data have been being archived?請詳述存檔的流程。Business Data業(yè)務(wù)數(shù)據(jù)Department用戶部門Procedure流程Frequency頻率71. What’s the disaster recovery plan? Have been tested? Who will perform the recovery? Have they been trained?請詳述大錯修復(fù)的流程。System /Applications系統(tǒng)/應(yīng)用程序Recovery plan修復(fù)計劃Tested測試Who人員Trained已經(jīng)培訓(xùn)72. Has the security policy been fully defined and carried out? If yes, which area has been covered?是否制定了全面的安全規(guī)定，并實施？若是，請詳述安全規(guī)定覆蓋了哪些范圍？73. Do you have business process events that need to be monitored?是否有業(yè)務(wù)流程事件需被監(jiān)控？User Department用戶部門Process Event業(yè)務(wù)流程事件Who人員Tool工具Procedure流程74. Has a capacity plan been developed and verified? Who is responsible for that? Which areas does is the plan covered? What is the main factor drivingdrives the capacity planning?是否已經(jīng)開發(fā)了容量計劃并被確認？誰是負責(zé)人？此計劃的覆蓋范圍？導(dǎo)致進行容量計劃的主要因素是什么？Capacity plan容量計劃Responsible person負責(zé)人Scope范圍Drivening factors主要因素What kind of status reports are submitted to management?Report NameMain ContentFrequencyReviewer75. Are there any specific control procedures for operation purpose, such as the system failure, migration, change, release, license, etc.? Please ，例如，系統(tǒng)故障，數(shù)據(jù)移動，修改，發(fā)放，許可等等。Item Controller ProcedureFailure IT managerItem描述Controller控制負責(zé)人Procedure流程Failure系統(tǒng)故障IT manager信息技術(shù)部門經(jīng)理Xxx76. Are all procedures and policies documented? How is the procedure to maintain the documents?是否所有的流程和規(guī)定都有文檔記錄？請描述維護這些文檔的流程。77. What kind of status reports are submitted to management?有哪些向管理層遞交的狀況報告？Report Name報告名Main Content主要內(nèi)容Frequency頻率Reviewer接受人78. What is the budget for the operation? Please list by ？Budget for預(yù)算200119971998200219992003Operation運作Training培訓(xùn)License of Tools許可使用工具Thirdparty Support第三方支持Total 總額27 / 27