【正文】 e back?? 兌現(xiàn)支票? A：我兌現(xiàn)這張支票。d like to have this check turned to cash. 我想將這 張支票換成現(xiàn)金。d like to borrow some money. 我想借一些錢。? 【注】 loan n., ；借 purchase ? finance ；給予融資；供以經(jīng)費(fèi)??溝通實(shí)況 17 ? Letters? A: I39。? B：日安!再見(jiàn)!? A：日安!再見(jiàn)!?? 《舉一反三》? 1. How many days will it take for my mail to reach its destination?? 我的信件到達(dá)目的地要花多少天?? 2. How much time will it take for my mail to get to where it is going?? 我的信件到達(dá)它要去的地方要花多少時(shí)間?? 3. How fast can my mail be received? 我的信件多快會(huì)被收到?? 4. When will the other side receive my mail? 對(duì)方何時(shí)能收到我的信件?? 5. How soon will my mail be received by the other end?? 我的信件多快能被對(duì)方收到?? 【注】 mail ；信件〓〓good day 日安；再見(jiàn)(白天見(jiàn)面或分手時(shí)之招呼)溝通實(shí)況 18? Parcels? A: What can I do for you?? B: Is this where I claim parcels?? A: No, please go to window thirtysix.? B: Thanks a lot.? A: That39。? ／還車的時(shí)間、地點(diǎn)? A：車子你要用多久?? B：只要三天。? 4. I39。? 4. My plans call for me to leave it in Chicago. 我的講理使我必須將它留在芝加哥。? B：好，我就要這一輛。? 【注】 type rate ? midweek (星期二至星期四)? fill out 填寫(表格、文件等)? satisfy ；使?jié)M足??溝通實(shí)況 22?23? 22. Paying With a Credit Card 用信用卡付款? A: How are you going to pay?? B: Is a credit card OK?? A: Yes, of course. As a matter of fact, we prefer them.? B: Here39。? A：您要附加綜合險(xiǎn)嗎?? B：要多少錢?? A：三元二十五分。? B：那樣的話，我們必須請(qǐng)你留保證金在我們這里。當(dāng)您要帶車時(shí)用得著?！? 好了，這是收據(jù)。我必須現(xiàn)在就決定嗎?? A：不，一點(diǎn)兒也不。ll have to ask you to leave a deposit with us.? A: How much do you want?? B: $.? A: I see. Here it is.? 留下保證金? A：可以付現(xiàn)金嗎?? B：如果你有信用卡，我們寧可要信用卡。? A：請(qǐng)等一下。? 3. A small one will suit me. 小型車就合用了。一天是十二志，每一里加十二分。? 3. I39。s for business. 是為了業(yè)務(wù)上的需要。s license?? B: Here it is.? 20. Time and Place to Return the Car? A: How long will you keep the car?? B: Just three days.? A: Are you going to return it here?? B: No. I want to leave it in Chicago.? A: That will be fine.? A：什么事?我能為您效勞嗎?? B：我想租一輛汽車，是為了業(yè)務(wù)上的需要。? A：我的信任到達(dá)目的地要多久?? B：只要一天。m here for some 。? A：是想買輛汽車的貸款。? 4. Please cash this check. 請(qǐng)兌現(xiàn)這張支票。? 【注】 (菜，湯)〓〓make a scene 大吵大鬧??溝通實(shí)況 15? Cashing a Check? A: I39。? B: Alright. Just relax. I39。s wrong with it? 為什么?有什么不對(duì)勁嗎?? A: Look, there39。? 3. There39。? A：我可以替您拿點(diǎn)別的什么嗎?? B：不了，我們覺(jué)得可以了。? A：嗯，你能幫我們找負(fù)責(zé)這邊的女侍嗎?? B：好，我馬上請(qǐng)她過(guò)來(lái)。? 3. I don39。那些是炸牡蠣。(是要人放輕松一點(diǎn)的意思，＝Thake it easy)?溝通實(shí)況12? This Is Not What I Ordered.? A: Waiter. May I see you a moment?? B: Yes, sir. What39。t e 。ll take care of it right away.? 你忘了我點(diǎn)的食物嗎?? A：女侍!? B：是的，什么事?? A：我二十分鐘前就點(diǎn)菜了。? 《舉一反三》? 1. Put ketchup on the hamburger. 漢堡上要加蕃茄醬。ll have to make a special one for you. Can you wait for five minutes or so ?? A: Sure.? 速食? A：我要漢堡、炸馬鈴薯?xiàng)l和咖啡。? 2. I39。? B：我們?cè)谀莾焊跺X?? A：隊(duì)伍的盡頭有出納員。ll pay her.? B: I see.? A: Do you have cafeterias like this in Taiwan?? B: Yes, but I rarely eat there.? A: They are very mon here.? B: The food in cafeterias in Taiwan sometimes isn39。? 4. I want roast duck. 我要烤鴨。? ／我不喜歡全熟的烤牛肉。t like it this way.? ／烤鴨要等很久。? 3. I think I39。? A：我可以做個(gè)建議嗎?? B：當(dāng)然可以。t know too much about wine.? A: May I make a suggestion?? B: Yes, of course.? A: Why don39。?? 《舉一反三》? 1. That39。? A：對(duì)不起，請(qǐng)?jiān)僬f(shuō)一遍。? 4. You should have a table reserved for us. 你們?cè)撘呀?jīng)為我們預(yù)留了一張桌位。? B：喔，是的。re jammed.? A: But I have a reservation. My name is Tony Hwang.? A: Oh, yes. Mr. Hwang. We39。?? 《舉一反三》? 1. A table, 。? B：城里有這個(gè)規(guī)矩。? 2. I can arrive earlier. 我可以早一點(diǎn)到。m not sure.? A: (giving him a tip) How about that table over there?? B: Ah, yes. I can let you have that one. Follow me, please.? A：請(qǐng)給我一張三人的桌位。? A：能否拼出來(lái)?? B：L_I_A_N_G，梁。我想預(yù)訂今晚的座位。? ■自助餐餐廳? ■速食? ■你忘了我點(diǎn)的食物嗎?? ■這個(gè)不是我點(diǎn)的。租車、住旅館，如發(fā)現(xiàn)有前人留下的破壞物時(shí)，都應(yīng)立即反應(yīng)。?? 第3招〓對(duì)手患有“健忘癥”時(shí)? ——If he says: I forgot to bring it with me.”? 當(dāng)溝通對(duì)手應(yīng)該提供你預(yù)料中的資料，而他總是說(shuō)“I forgot to bring it with me.”(我忘記帶了。? Unit 4? 破解溝通障礙六招? Trap?? 第1招〓避免馬拉松式溝通? ——Can we continue the meeting tomorrow?? 人在精神疲勞的狀況下，其判斷力不比在正常情況時(shí)。t say “I told you so!”? 當(dāng)你以前曾告訴我警告過(guò)對(duì)手的事不幸而言中時(shí)，用不著再來(lái)提醒他“I told you so!”(我早告訴過(guò)你吧!)這種話對(duì)你們的溝通進(jìn)行沒(méi)有幫助，卻只有使聽(tīng)者更加反感。)以使客戶覺(jué)得他的對(duì)手和他一樣，正面臨著漲價(jià)的處境。m afraid.? 要向人透露壞消息，也需要一點(diǎn)技巧。) 如果你在對(duì)方面前處處顯得緊張兮兮，不是一直抽煙，就是不斷干咳，對(duì)方必定會(huì)懷疑他跟你之間的溝通效果。)想必他一定會(huì)感激你的周到細(xì)心，因此也采取合作的態(tài)度。這種情形在向人推銷產(chǎn)品時(shí)，尤其常見(jiàn)。?? 第16招〓沉默是金? ——Silence is golden.? 沉默是完全無(wú)法接受溝通對(duì)手的提議所作的最有力答復(fù)。如果你正在和客戶商談一件無(wú)法遽下決定的事時(shí)，不妨請(qǐng)他給你一點(diǎn)時(shí)間“Please let me think it over.”(請(qǐng)讓我考慮一下。如果您還是沒(méi)聽(tīng)懂，那么仍然要用這個(gè)老方法：“Could you explain it more precisely?”(您能解釋得更明白一點(diǎn)嗎?)第11招〓問(wèn)使談判對(duì)手作肯定答復(fù)的問(wèn)題? ——Is it important that...? 連續(xù)發(fā)問(wèn)溝通對(duì)手必定給予肯定答復(fù)的問(wèn)題，最后引導(dǎo)他對(duì)你的主要建議也作肯定的答復(fù)，是絕對(duì)須要花費(fèi)一番心思的。?? 第9招〓隨時(shí)確認(rèn)重要的細(xì)節(jié)? ——Is this what we decided?? 商務(wù)洽淡中，一牽扯到金額、交貨條件、日期時(shí)，除了洽淡當(dāng)時(shí)要用口頭覆述，加以確認(rèn)以外，合約擬好了，更要詳細(xì)地過(guò)目一遍。m sorry for my error and assure you I will take great care in performing the work.”(我為我的錯(cuò)誤感到抱歉，并向您保證，我會(huì)盡全力處理此事。平常多注意英美人士對(duì)這類場(chǎng)合的應(yīng)對(duì)，您這方面的英語(yǔ)一定會(huì)大有進(jìn)步!? ? 第6招〓找出問(wèn)題癥結(jié)? ——What seems to be the trouble?? 任何一個(gè)沖突或誤解的產(chǎn)生，都有潛在原因。)協(xié)助對(duì)手對(duì)溝通內(nèi)容做正確的衡量，其結(jié)果可能也是對(duì)己方極為有利的。)或“Please take this as a sample.”(這將這個(gè)拿去當(dāng)樣品。就算他實(shí)在很懊惱，至少也能稍微緩和一下情緒。?? 第3招〓溝通進(jìn)行中應(yīng)避免干擾? ——No interruptions during the meeting!? 如果溝通的地點(diǎn)是你的公司，那么請(qǐng)叮嚀你的部屬，勿在溝通過(guò)程中，你不必要的干擾。d like to make an appointment with Mr. Lee.? 當(dāng)你計(jì)劃到海外出差，順道拜訪客戶時(shí)，必須先以書信通知對(duì)方。“和老外溝通技巧“。進(jìn)而解決難題，已成為現(xiàn)代人在國(guó)際間通行無(wú)阻的必備利器。m sorry?對(duì)不起?? 相信通過(guò)以后的學(xué)習(xí)，必定能夠信心十足地開(kāi)口用英語(yǔ)和外國(guó)人打交道了!? Unit 1? 溝通禮儀六招? Manner?? 第1招〓妥善安排會(huì)面的約定? ——I39。)不但表現(xiàn)出你的誠(chéng)意，也能使他在不必顧慮食宿等瑣事的情況下，專心與你進(jìn)行溝通。)通常能夠獲得對(duì)方的原諒。當(dāng)客戶聽(tīng)到你說(shuō)“We have a pamphlet in English.”(我們有英文的小冊(cè)子。例如大大方方的告訴他“You can use our office equipment if necessary.”(如果必要的話，您可以使用我們的辦公室設(shè)備。還有很多情況是特別需要提供詳實(shí)資料的，例如向醫(yī)生敘述你的病痛，告訴理發(fā)師你所要的發(fā)型、向客戶講解產(chǎn)品的特性等。)或“ I39。)那么，客戶心中的憂慮必定立刻減半，而愿意考慮您的提議。其實(shí)請(qǐng)人家重復(fù)或再講清楚一點(diǎn)并不難，您只要說(shuō)“Would you mind repeating it?” (您介意再講一遍嗎?)，相信對(duì)方不但會(huì)再說(shuō)一遍，而且連速度都會(huì)放慢些。因此，在下決定之前，務(wù)必要經(jīng)過(guò)深思熟慮。結(jié)果原本可能達(dá)成的協(xié)議或許就此泡湯了。t boast!? 磋商者往往為了達(dá)成商議而向交涉對(duì)手做過(guò)分不實(shí)的吹噓。ll drive you to the airport for your flight at 7:00.”(我會(huì)讓我的秘書立刻將合約打好給您簽名，然后，我開(kāi)車載您去機(jī)場(chǎng)搭七點(diǎn)鐘的飛機(jī)。使對(duì)手認(rèn)為你是有決策力的人，最直接的方法便是一見(jiàn)面就告訴他“You can ask me any question.”(你可以問(wèn)我