【正文】 the quality state of their modities or services shall guarantee that the actual quality of the modities or services they supply is in conformity with that demonstrated. Article 23 Business operators who are under the obligation of repair or caveat venditor, or other responsibilities in accordance with regulations of the State or agreements with consumers shall carry out such obligations correspondingly according to such regulations or agreements, and may not deliberately delay or unreasonably refuse to do so. Article 24 Business operators may not, through format contracts, notices, announcements, entrance hall bulletins and so on, impose unfair or unreasonable rules on consumers or reduce or escape their civil liability for their infringement of the legitimate rights and interests of consumers. Format contracts, notices, announcements, entrance hall bulletins and so on with contents mentioned in the preceding paragraph shall be invalid. Article 25 Business operators may not insult or slander consumers, may not search the body of consumers or the articles they carry with them, and may not violate the personal freedom of consumers. Chapter IV Protection of the Legitimate Rights and Interests of Consumers by the State Article 26 The State shall heed to the opinions and demands from consumers when making laws, regulations and policies concerning consumer rights and interests. Article 27 People39。s courts shall adopt measures to facilitate consumers to take legal proceedings and must entertain and handle without delay cases of disputes over consumer rights and interests that meet the conditions for a lawsuit specified in the Civil Procedure Law of the People39。 (4) to accept plaints of consumers and offer investigations and mediations with respect to issues of plaints。s governments at various levels shall give support to consumer associations in the performance of their functions. Article 33 Consumer organizations may not be engaged in modity transactions or profitmaking services, and may not remend to the society modities or services for the purpose of making profits. Chapter VI Settlement of Disputes Article 34 In case of disputes with business operators over consumer rights and interests, consumers may settle the disputes through the following approaches: (1) to consult and conciliate with business operators。 (5) to institute legal proceedings in the people39。s Republic of China on Product Quality and other relevant laws and regulations, except as otherwise provided in the present Law: (1) there existing defects in the modities。 (5) producing modities that have been formally declared by the State to be eliminated or selling modities that are no longer effective or deteriorated。 requests for repair, remanufacture, replacement, return of goods, makeup for the short modities, return of payment for goods or services, or pensation for losses。 reputation, eliminate the bad effects, make apologies and pensations therefor. Article 44 Business operators shall, if the modities or services they supply have caused damage to the properties of consumers, bear civil liabilities by means of repair, remanufacture, replacement, return of goods, makeup for the short modities, return of payment for goods and services, or pensation for losses and so on as demanded by consumers. If consumers and business operators have otherwise agreed upon, such agreements shall be fulfilled. Article 45 Business operators shall be responsible for repair, replacement or return of goods, if repair, replacement or return of goods is guaranteed by provisions of the State or agreed upon between business operators and consumers. Business operators shall be responsible for replacement or return of goods if the modities still malfunction after being repaired twice within the term of guaranteed repair. As to largesized modities guaranteed for repair, replacement or return, business operators shall bear the reasonable costs such as expenses for carriage if consumers demand repair, replacement or return. Article 46 Business operators who supply modities by mailorder shall provide their modities according to the agreements. Business operators who fail to provide their modities according to the agreements shall fulfil the agreements or return the consumers39。s Republic of China on Product Quality and other laws and regulations have provided for punitive organs and forms therefor, the provisions of the laws or regulations shall be applied。 (3) producing modities which have been formally declared by the State to be eliminated, or selling modities no longer effective or deteriorated。 (7) deliberately delaying or unreasonably refusing consumers39。 and the person who is not satisfied with the reconsideration decision may bring a lawsuit in the people39。 and those who refuse or hinder functionaries of the administrative departments concerned from performing their duties according to law, without resorting to violence or threats, shall be punished by public security organs in accordance with the stipulations of the Regulations of the People3