【正文】 所需的技能4．熟悉產(chǎn)品對原輔料、外協(xié)件、備品備件的質(zhì)量要求及生產(chǎn)設(shè)備的技術(shù)要求2級(jí)1．全面掌握公司所有產(chǎn)品的詳細(xì)資料和質(zhì)量管理所需的各種知識(shí)，熟悉國際質(zhì)量管理體系的相關(guān)知識(shí)2．能通過對檢驗(yàn)數(shù)據(jù)的統(tǒng)計(jì)分析為產(chǎn)品的設(shè)計(jì)質(zhì)量及生產(chǎn)質(zhì)量提供建設(shè)性意見3．掌握產(chǎn)品對原輔料、外協(xié)件、備品備件的質(zhì)量要求及生產(chǎn)設(shè)備的技術(shù)要求4．能做好公司質(zhì)量體系內(nèi)審及供應(yīng)商評(píng)審等工作3級(jí)1．精通公司所有產(chǎn)品的詳細(xì)資料和質(zhì)量管理各方面知識(shí)，并能將自己的心得、體會(huì)應(yīng)用于質(zhì)量管理的實(shí)踐當(dāng)中2．能通過對檢驗(yàn)數(shù)據(jù)的統(tǒng)計(jì)分析對未來產(chǎn)品的規(guī)劃與設(shè)計(jì)提出合理化建議3．熟悉國內(nèi)外最新質(zhì)量管理理論，并能夠領(lǐng)導(dǎo)團(tuán)隊(duì)成員做好質(zhì)量體系審核及質(zhì)量檢驗(yàn)工作 生產(chǎn)計(jì)劃專員勝任素質(zhì)模型公司知識(shí)（1級(jí)）生產(chǎn)管理知識(shí)（1級(jí)）知識(shí)敬業(yè)精神、責(zé)任心、紀(jì)律性誠信正直、團(tuán)隊(duì)意識(shí)、全局觀念職業(yè)素養(yǎng)生產(chǎn)計(jì)劃專員勝任素質(zhì)模型應(yīng)變能力（1級(jí)）專業(yè)學(xué)習(xí)能力（1級(jí)）計(jì)劃調(diào)度能力（1級(jí)）關(guān)注細(xì)節(jié)能力（2級(jí)）計(jì)劃執(zhí)行能力（2級(jí)）信息收集與處理能力（1級(jí)）技能/能力 統(tǒng)計(jì)人員勝任素質(zhì)模型公司知識(shí)（1級(jí)）專業(yè)技術(shù)知識(shí)（1級(jí)）知識(shí)敬業(yè)精神責(zé)任心、紀(jì)律性職業(yè)素養(yǎng)統(tǒng)計(jì)人員勝任素質(zhì)模型關(guān)注細(xì)節(jié)能力（2級(jí)）歸納思維能力（1級(jí)）專業(yè)學(xué)習(xí)能力（1級(jí)）計(jì)劃執(zhí)行能力（1級(jí)）技能/能力 產(chǎn)品研發(fā)人員勝任素質(zhì)模型技能/能力團(tuán)隊(duì)領(lǐng)導(dǎo)能力（1級(jí)）歸納思維能力（3級(jí)）關(guān)注細(xì)節(jié)能力（3級(jí)）產(chǎn)品設(shè)計(jì)能力（3級(jí)）專業(yè)學(xué)習(xí)能力（3級(jí)）技術(shù)需求轉(zhuǎn)化能力（3級(jí)）問題發(fā)現(xiàn)與解決能力（3級(jí)）決策能力（2級(jí)）、教練能力（2級(jí)）知識(shí)公司知識(shí)（3級(jí)）專業(yè)技術(shù)知識(shí)（3級(jí)）產(chǎn)品質(zhì)量知識(shí)（2級(jí)）職業(yè)素養(yǎng)責(zé)任心、成本意識(shí)成功導(dǎo)向、敬業(yè)精神誠信正直、創(chuàng)新意識(shí)、全局觀念 倉庫賬管員勝任素質(zhì)模型專業(yè)技術(shù)知識(shí)（2級(jí)）公司知識(shí)（2級(jí)） 生產(chǎn)知識(shí)（2級(jí)）知識(shí)敬業(yè)精神、責(zé)任心紀(jì)律性、誠信正直職業(yè)素養(yǎng)倉庫賬管員勝任素質(zhì)模型專業(yè)學(xué)習(xí)能力（1級(jí)）關(guān)注細(xì)節(jié)能力（2級(jí)）計(jì)劃執(zhí)行能力（1級(jí)）信息收集和處理能力（1級(jí)）技能/能力 設(shè)備管理人員勝任素質(zhì)模型技能/能力團(tuán)隊(duì)領(lǐng)導(dǎo)能力（1級(jí)）專業(yè)學(xué)習(xí)能力（3級(jí)）關(guān)注細(xì)節(jié)能力（3級(jí)）設(shè)備管理能力（3級(jí)）安全操作能力（3級(jí)）采購談判能力（3級(jí)）問題發(fā)現(xiàn)與解決能力（3級(jí)）決策能力（2級(jí)）、教練能力（2級(jí)）知識(shí)公司知識(shí)（3級(jí)）生產(chǎn)管理知識(shí)（2級(jí)）產(chǎn)品質(zhì)量知識(shí)（2級(jí)）專業(yè)技術(shù)知識(shí)（3級(jí)）職業(yè)素養(yǎng)責(zé)任心、成本意識(shí)成功導(dǎo)向、敬業(yè)精神誠信正直、全局觀念 安全主管勝任素質(zhì)模型公司知識(shí)（2級(jí)）生產(chǎn)管理知識(shí)（2級(jí)）知識(shí)敬業(yè)精神、責(zé)任心成本意識(shí)、團(tuán)隊(duì)意識(shí)、全局觀念職業(yè)素養(yǎng)安全主管勝任素質(zhì)模型教練能力（1級(jí)）應(yīng)變能力（2級(jí)）專業(yè)學(xué)習(xí)能力（2級(jí)）安全管理能力（2級(jí)）信息收集和處理能力（2級(jí)）問題發(fā)現(xiàn)與解決能力（2級(jí)）技能/能力 安全專員勝任素質(zhì)模型公司知識(shí)（1級(jí)）生產(chǎn)管理知識(shí)（1級(jí)）知識(shí)敬業(yè)精神、責(zé)任心紀(jì)律性、團(tuán)隊(duì)意識(shí)、全局觀念職業(yè)素養(yǎng)安全專員勝任素質(zhì)模型應(yīng)變能力（1級(jí)）專業(yè)學(xué)習(xí)能力（1級(jí)）安全管理能力（2級(jí)）問題發(fā)現(xiàn)與解決能力（1級(jí)）信息收集和處理能力（1級(jí)）技能/能力第6章 質(zhì)檢部勝任素質(zhì)模型 質(zhì)檢部人員知識(shí)分級(jí)定義表素質(zhì)名稱定義級(jí)別行為表現(xiàn)公司知識(shí)包括行業(yè)知識(shí)、公司文化（發(fā)展歷史、價(jià)值觀等）、組織結(jié)構(gòu)、基本規(guī)章制度和業(yè)務(wù)流程等1級(jí)了解員工手冊與職位相關(guān)內(nèi)容，了解公司發(fā)展歷史，熟悉與本崗位有關(guān)的管理制度、流程2級(jí)了解行業(yè)狀況，熟悉公司的歷史、現(xiàn)狀、未來發(fā)展方向以及相關(guān)管理制度、整體運(yùn)作流程，了解公司整體戰(zhàn)略規(guī)劃以及戰(zhàn)略步驟3級(jí)洞悉行業(yè)狀況重大變化與趨勢，能基于公司整體戰(zhàn)略規(guī)劃以及戰(zhàn)略步驟對公司運(yùn)作流程與制度提出系統(tǒng)、科學(xué)的建設(shè)方案，以支持、保證戰(zhàn)略目標(biāo)的實(shí)現(xiàn)產(chǎn)品知識(shí)包括產(chǎn)品的名稱、性能與特點(diǎn)、目標(biāo)客戶、物理特性等。以勝任素質(zhì)模型為基礎(chǔ)的績效考核體系能夠?qū)β男袓徫宦氊?zé)和執(zhí)行崗位任務(wù)所取得的成果進(jìn)行客觀的績效評(píng)價(jià)，真實(shí)地反映員工的綜合能力素質(zhì)?；趧偃嗡刭|(zhì)模型的培訓(xùn)系統(tǒng)不僅能夠發(fā)現(xiàn)員工不足，有針對性地培養(yǎng)員工的核心技能，使培訓(xùn)有的放矢，開發(fā)員工的潛在素質(zhì)，激發(fā)并強(qiáng)化員工的優(yōu)勢與潛能，也能夠?yàn)槠髽I(yè)儲(chǔ)備具備核心能力素質(zhì)的人才?；趩T工勝任素質(zhì)模型的招聘與甄選，旨在從應(yīng)聘人員過去經(jīng)歷中的行為表現(xiàn)發(fā)掘其潛在素質(zhì)（能力素質(zhì)是深層次特質(zhì)，不易改變），分析其與應(yīng)聘崗位勝任能力的契合度，并預(yù)測其未來工作績效，從而作出錄用決策。開始明確企業(yè)發(fā)展戰(zhàn)略目標(biāo)界定目標(biāo)崗位績優(yōu)標(biāo)準(zhǔn)選取樣本組小組座談法行為事件訪談法個(gè)人訪談法問卷調(diào)查法專家數(shù)據(jù)庫確定目標(biāo)崗位初步建立勝任素質(zhì)模型構(gòu)建并完善勝任素質(zhì)模型結(jié)束素質(zhì)項(xiàng)目調(diào)整典型企業(yè)比較專家團(tuán)評(píng)估收集、整理數(shù)據(jù)信息定義崗位勝任素質(zhì)劃分勝任素質(zhì)等級(jí)行為事件訪談法圖12 構(gòu)建勝任素質(zhì)模型的流程 勝任素質(zhì)模型在人力資源管理中的應(yīng)用1. 工作分析工作分析是企業(yè)實(shí)施招聘的基礎(chǔ)，如果僅對崗位的組成要素，如崗位性質(zhì)、特征、職責(zé)權(quán)限、勞動(dòng)條件和環(huán)境進(jìn)行分析，很難識(shí)別崗位的勝任特征要求。6. 定義崗位勝任素質(zhì)根據(jù)歸納整理的目標(biāo)崗位數(shù)據(jù)資料，對實(shí)際工作中員工關(guān)鍵行為、特征、思想和感受有顯著影響的行為過程或片斷進(jìn)行重點(diǎn)分析，發(fā)掘績優(yōu)員工與績效一般員工在處理類似事件時(shí)的反應(yīng)及行為表現(xiàn)之間的差異，識(shí)別導(dǎo)致關(guān)鍵行為及其結(jié)果的具有顯著區(qū)分性的能力素質(zhì)，并對識(shí)別出的勝任素質(zhì)做出規(guī)范定義。3. 界定目標(biāo)崗位績優(yōu)標(biāo)準(zhǔn)企業(yè)完善的績效考核體系是界定績優(yōu)標(biāo)準(zhǔn)的基礎(chǔ)。人力資源管理者要盡可能提高三者的契合度，使三者的交集最大，才能保證員工做出卓越績效。崗位的勝任特征集合決定了其適合什么樣的員工來擔(dān)任。1. 員工的勝任素質(zhì)員工的勝任素質(zhì)是指員工個(gè)體所具備的所有綜合能力素質(zhì)。能力是指員工天生具備或在外部環(huán)境影響下不易改變的特質(zhì)，例如人際協(xié)調(diào)能力、問題分析能力、市場拓展能力、判斷推理能力等。能否顯著區(qū)分員工的工作績效差異是判斷某項(xiàng)勝任素質(zhì)的惟一標(biāo)準(zhǔn)，即實(shí)際工作業(yè)績卓越和業(yè)績一般的員工在該項(xiàng)勝任素質(zhì)上的行為表現(xiàn)是有明顯差別的。哈佛大學(xué)教授麥克里蘭是將勝任素質(zhì)應(yīng)用于實(shí)踐的第一人。And a woman can39。Lesson57 Can I help you, madam? 你要買什么，夫人？Lesson56 Faster than sound! 比聲音還快！The Revealer39。39。t have said that,39。t need,39。 my wife answered as she looked at herself in the mirror. I sat down on one of those modern chairs with holes in it and waited. We had been in the hat shop for half an hour and my wife was still in front of the mirror.Do you call that a hat ?39。 Young man,39。 she answered. 39。Will you be spending your holidays abroad this year ?39。Will you be seeing it ?39。 I am Mr John Gilbert.39。 telephone. When he was alone, he telephoned the hospital exchange and asked for Doctor Millington. When the doctor answered the phone, Mr Gilbert said he was inquiring about a certain patient, a Mr John Gilbert. He asked if Mr Gilbert39。They will also be building new roads and a special railwayline. The Games will be held just outside the capital and the whole area will be called 39。s father will set out with her in a small boat. Mr Hart has trained his daughter for years. Tomorrow he will be watching her anxiously as she swims the long distance to England. Erna intends to take short rests every two hours. She will have something to drink but she will not eat any solid food. Most of Erna39。 Stop thief! 捉賊！ amused too, because he never expected the bicycle to be found. It was stolen twenty years ago when Ted was a boy of fifteen !Lesson34 Quick work 破案“神速”lesson33 Out of the darkness 沖出黑暗 gave39。 Football or polo? 足球還是水球？s first passenger was a doctor who flew from Birmingham to a lonely village in the Welsh mountains. Since then, Captain Fawcett has flown passengers to many unusual places. Once he landed on the roof of a block of flats and on another occasion, he landed in a deserted car park. Captain Fawcett has just refused a strange request from a businessman. The man wanted to fly to Rockall, a lonely island in the Atlantic Ocean, but Captain Fawcett did not take him because the trip was too dangerous.taxi39。Lesson28 No parking 禁止停車Lesson27 A wet night 雨夜t it upsidedown ?39。 It39。 I answered. 39。 What are you doing ?39。about39。You39。but very clearly as well. The porter, however, could not understand me。 I said. Then he spoke slowly, but I could not understand him. My teacher never spoke English like that! The porter and I looked at each other and smiled. Then he said something and I understood it. 39。t understand them ! Do they speak English ?I am an art student and I paint a lot of pictures. Many people pretend that they understand modern art. They always tell you what a picture is 39。 anything. They are just pretty patterns. We like them in the same way that we like pretty curtain material. I think that young children often appreciate modern pictures better than anyone else. They notice more. My sister is only seven, but she always tells me whether my pictures are good or not. She came into my room yesterday. 39。m hanging this picture on the wall,39。 She looked at it critically for a moment.39。but isn39。 signs outside his gate, but these have not had any effect. Now he has put an ugly stone head over the gate. It is one of