【正文】 .............. 17 項目總體架構(gòu) ..................................................................................................................................... 18 基礎(chǔ)層 ........................................................................................................................................ 19 數(shù)據(jù)層 ........................................................................................................................................ 19 應(yīng)用層 ........................................................................................................................................ 20 保障體系 .................................................................................................................................... 21 網(wǎng)絡(luò)拓?fù)? ............................................................................................................................................. 22 關(guān)鍵技術(shù) ............................................................................................................................................. 22 面向服務(wù)的體系結(jié)構(gòu)（ SOA） ................................................................................................. 22 J2EE 技術(shù)體系 ............................................................................................................................... 23 XML 數(shù)據(jù)交換標(biāo)準(zhǔn) ......................................................................................................................... 23 WebGIS 技術(shù) ................................................................................................................................... 23 5 各子平臺設(shè)計及實施方案 ................................................................................................ 24 旅游指揮調(diào)度服務(wù)平臺 .................................................................................................................... 24 旅游景區(qū)視頻監(jiān)控系統(tǒng) ........................................................................................................... 24 旅游指揮 調(diào)度中心 .................................................................................................................... 29 旅游公共事件響應(yīng)系統(tǒng) ........................................................................................................... 33 實時通訊系統(tǒng) ............................................................................................................................ 36 旅游咨詢、投訴聯(lián)動服務(wù)平臺 ....................................................................................................... 36 旅游呼叫中心擴容 .................................................................................................................... 36 旅游 12301 服務(wù)熱線系統(tǒng)升級 ............................................................................................... 37 旅游信息發(fā)布、市場營銷及電子商務(wù) 綜合服務(wù)平臺 .................................................................. 37 3 服務(wù)平臺總體架構(gòu)設(shè)計及中心數(shù)據(jù)庫建設(shè) .......................................................................... 37 旅游電子商務(wù)系統(tǒng) .................................................................................................................... 39 旅游 網(wǎng)站集群 ............................................................................................................................ 41 觸摸屏無線聯(lián)網(wǎng)及發(fā)布系統(tǒng)升級 ........................................................................................... 46 旅游信息短信及其他終端發(fā)布系統(tǒng) ...................................................................................... 47 系 統(tǒng)軟硬件配置 ........................................................................................................................ 47 旅游信息數(shù)據(jù)采集、決策分析平臺 ............................................................................................... 49 數(shù)據(jù)信息標(biāo)準(zhǔn)規(guī)范制定 ........................................................................................................... 49 旅游數(shù)據(jù)信 息采集系統(tǒng) ........................................................................................................... 50 基于市 GIS 平臺的旅游業(yè)務(wù)模型構(gòu)建和應(yīng)用 ...................................................................... 51 旅游數(shù)據(jù)信息決策分析系統(tǒng) ................................................................................................... 52 基礎(chǔ)網(wǎng)絡(luò)、數(shù)據(jù)庫及運維服務(wù)支撐平臺 ....................................................................................... 53 網(wǎng)絡(luò)及數(shù)據(jù)中心建設(shè) ............................................................................................................... 53 安全保障體系建設(shè) .................................................................................................................... 54 運維服務(wù)體系建設(shè) .................................................................................................................... 55 6 實施策略 ........................................................................................................................ 56 采用項目監(jiān)理機制 ............................................................................................................................ 56 項目招投標(biāo)實施策略 ........................................................................................................................ 56 7 項目建設(shè)與運行維護管理 ................................................................................................ 58 建設(shè)工期與進度計劃 ........................................................................................................................ 58 建設(shè)總工期 ................................................................................................................................ 58 項目建設(shè)期組織與管理 .................................................................................................................... 58 建設(shè)期組織結(jié)構(gòu) ........................................................................................................................ 59 管理保證 .................................................................................................................................... 61 項目運維管理 .....................................................