iso9001質(zhì)量手冊(cè)英文版(文件)
【正文】 in an effort to improve current working practises. Corrective actions and customer plaints will be reviewed at Management Review Meetings.When nonconforming products or services are identified, the root cause of the problem will be investigated, corrective action taken and preventative measures initiated to preclude a recurrence.REF: Corrective Action Preventative ActionCorrective action is taken as a result of Product or process nonconformity. It is hence a reactive measure and does not necessarily prevent further non conformance. Preventive action aims to identify product or process conformity before such an event happens and. is thus a proactive measure. The requirement for preventive action is established by the analysis and review of measurement data within the Company. All such data within the Company will be subject to evaluation as to the requirement for preventative actions to be taken in order that potential processes or product non conformities are identified.REF: Preventative Action Quality Management Systems Processes and Interrelations ResponsibitiesManaging DirectorThe Managing Director is responsible to the Wolstenholme International Ltd Board of Directors and has overall responsibility for all Company operations such as sales, quality, design and development of the products/ services supplied to the customer.Operations DirectorThe Operations Director is responsible to the Managing Director for all production and engineering operations. The Operations Director also reports to the Board of Management on the operation of the ISO 9001 Quality System.SARA (Management Representative)The SARA Manager is responsible to the Operations Director for the upkeep and maintenance of the quality system to the requirements of BSENISO 9001 :2000 The SARA Manager (MR) represents the Company on all quality assurance matters, pertinent to the quality system as established by the contract requirements, regulatory requirements and quality policies and procedures.The SARA Manager (MR) has the primary responsibility to structure the quality system which will involve all sections and also to ensure pliance with all quality system requirements.Specifically, the Management Representative is involved in areas such as: Drafting the policy on quality assurance of the Company along with the Operations Director. Setting the quality management objectives of the Company. Reporting on the performance of the Quality System at Management Review Meetings. Determining and reporting the principle causes of quality system nonconformances. Monitoring the quality system to determine where improvements are needed and monitoring the necessary corrective action. Maintain contact with the external
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