【正文】 ............................................61 . 選賬 ........................................................................................................................61 . 轉(zhuǎn)賬 ........................................................................................................................63 . 部分結(jié)賬 ...............................................................................................................63 . 臨時(shí)掛賬 ...............................................................................................................64 . 賓客結(jié)賬 ...............................................................................................................66 . 聯(lián)房結(jié)賬 ...............................................................................................................67 . 團(tuán)體結(jié)賬 ...............................................................................................................68 . 結(jié)賬錯(cuò)誤補(bǔ)救 .......................................................................................................69 . 賓客結(jié)賬錯(cuò)誤補(bǔ)救 ...............................................................................................71 . 賬單處理 ...............................................................................................................71 . 賬務(wù)查詢 .........................................................................................................................71 . 交班報(bào)表 .........................................................................................................................71 . 交班報(bào)表窗口 .......................................................................................................71 . 核對(duì)方法 ...............................................................................................................72 . 重要報(bào)表 ...............................................................................................................72 第五節(jié) 房態(tài)管理 .....................................................................................................................73 . 房態(tài)管理窗口 .................................................................................................................73 . 房態(tài)處理操作 .................................................................................................................77 第 3章 稽核 ............................................................................................................................................81 第一節(jié) 消費(fèi)賬 .........................................................................................................................81 ..............................................................................................................................81 ..............................................................................................................................82 .....................................................................................................................83 .........................................................................................................................83 第二節(jié) AR賬 ............................................................................................................................84 ..........................................................................................................................84 ..................................................................................................................................85 .........................................................................................................................86 第三節(jié) 夜間稽核 .....................................................................................................................87 步驟 ..........................................................................................................................87 ......................................................................................................................88 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 iv 頁 ..................................................................................................................................88 第四節(jié) 報(bào)表處理 .....................................................................................................................89 /導(dǎo)出 ........................................................................................................................89 ..................................................................................................................................89 第五節(jié) 查詢 .............................................................................................................................89 ..................................................................................................................................89 ..........................................................................................................................90 ..................................................................................................................................90 第 4章 銷售 ............................................................................................................................................91 第一節(jié) 檔案管理 .....................................................................................................................91 ..............................................................................................................................91 ..........................................................................................................................92 第二節(jié) 房?jī)r(jià)方案 .....................................................................................................................92 ............................................................................................................................