【正文】 ...............................................20 ............................................................................................21 ........................................................................................22 /共享處理 ..............................................................................................................24 .............................................................................................................................26 .............................................................................................................................26 ..........................................................................................................................26 .........................................................................................................................26 .................................................................................................................27 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 ii 頁 .................................................................................................................................27 .................................................................................................................................28 .................................................................................................................................29 ..................................................................................................................................31 ..................................................................................................................................33 ............................................................................................................34 .................................................................................................................................34 ..........................................................................................................................................35 ............................................................................................................35 .................................................................................................................37 第二節(jié) 散客預訂 .....................................................................................................................43 . 散客預訂基本步 驟 .........................................................................................................43 . 散客預訂主單 .................................................................................................................44 . 常見預訂實例 .................................................................................................................44 . 預訂修改 .........................................................................................................................44 .................................................................................................................45 .........................................................................................................................45 .........................................................................................................................46 . 更換賓客檔案 .................................................................................................................46 第三節(jié) 團隊預定 .....................................................................................................................46 . 團隊預訂基本步 驟 .........................................................................................................46 . 團隊預定主單 .................................................................................................................48 . 客房預留處理 .................................................................................................................48 .........................................................................................................................48 .....................................................................................................................49 . 團隊成員批量處理 .........................................................................................................50 . 定義團體付費 .................................................................................................................53 . 散團轉化 .........................................................................................................................55 .........................................................................................................................55 .........................................................................................................................55 第四節(jié) 前臺收銀 .....................................................................................................................56 . 賬務處理窗口描述 .........................................................................................................56 . 賬務處理 .........................................................................................................................57 . 入賬 ........................................................................................................................57 . 沖賬 ........................................................................................................................58 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 iii 頁 . 調(diào)整 ........................................................................................................................58 . 定義賬戶 ...............................................................................................................59 . 分賬 ............................................................................