【正文】 ...............................................20 ............................................................................................21 ........................................................................................22 /共享處理 ..............................................................................................................24 .............................................................................................................................26 .............................................................................................................................26 ..........................................................................................................................26 .........................................................................................................................26 .................................................................................................................27 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 ii 頁(yè) .................................................................................................................................27 .................................................................................................................................28 .................................................................................................................................29 ..................................................................................................................................31 ..................................................................................................................................33 ............................................................................................................34 .................................................................................................................................34 ..........................................................................................................................................35 ............................................................................................................35 .................................................................................................................37 第二節(jié) 散客預(yù)訂 .....................................................................................................................43 . 散客預(yù)訂基本步 驟 .........................................................................................................43 . 散客預(yù)訂主單 .................................................................................................................44 . 常見預(yù)訂實(shí)例 .................................................................................................................44 . 預(yù)訂修改 .........................................................................................................................44 .................................................................................................................45 .........................................................................................................................45 .........................................................................................................................46 . 更換賓客檔案 .................................................................................................................46 第三節(jié) 團(tuán)隊(duì)預(yù)定 .....................................................................................................................46 . 團(tuán)隊(duì)預(yù)訂基本步 驟 .........................................................................................................46 . 團(tuán)隊(duì)預(yù)定主單 .................................................................................................................48 . 客房預(yù)留處理 .................................................................................................................48 .........................................................................................................................48 .....................................................................................................................49 . 團(tuán)隊(duì)成員批量處理 .........................................................................................................50 . 定義團(tuán)體付費(fèi) .................................................................................................................53 . 散團(tuán)轉(zhuǎn)化 .........................................................................................................................55 .........................................................................................................................55 .........................................................................................................................55 第四節(jié) 前臺(tái)收銀 .....................................................................................................................56 . 賬務(wù)處理窗口描述 .........................................................................................................56 . 賬務(wù)處理 .........................................................................................................................57 . 入賬 ........................................................................................................................57 . 沖賬 ........................................................................................................................58 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 iii 頁(yè) . 調(diào)整 ........................................................................................................................58 . 定義賬戶 ...............................................................................................................59 . 分賬 ............................................................................