【正文】 .................................................................................................................44 . 預(yù)訂修改 .........................................................................................................................44 .................................................................................................................45 .........................................................................................................................45 .........................................................................................................................46 . 更換賓客檔案 .................................................................................................................46 第三節(jié) 團隊預(yù)定 .....................................................................................................................46 . 團隊預(yù)訂基本步 驟 .........................................................................................................46 . 團隊預(yù)定主單 .................................................................................................................48 . 客房預(yù)留處理 .................................................................................................................48 .........................................................................................................................48 .....................................................................................................................49 . 團隊成員批量處理 .........................................................................................................50 . 定義團體付費 .................................................................................................................53 . 散團轉(zhuǎn)化 .........................................................................................................................55 .........................................................................................................................55 .........................................................................................................................55 第四節(jié) 前臺收銀 .....................................................................................................................56 . 賬務(wù)處理窗口描述 .........................................................................................................56 . 賬務(wù)處理 .........................................................................................................................57 . 入賬 ........................................................................................................................57 . 沖賬 ........................................................................................................................58 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 iii 頁 . 調(diào)整 ........................................................................................................................58 . 定義賬戶 ...............................................................................................................59 . 分賬 ........................................................................................................................61 . 選賬 ........................................................................................................................61 . 轉(zhuǎn)賬 ........................................................................................................................63 . 部分結(jié)賬 ...............................................................................................................63 . 臨時掛賬 ...............................................................................................................64 . 賓客結(jié)賬 ...............................................................................................................66 . 聯(lián)房結(jié)賬 ...............................................................................................................67 . 團體結(jié)賬 ...............................................................................................................68 . 結(jié)賬錯誤補救 .......................................................................................................69 . 賓客結(jié)賬錯誤補救 ...............................................................................................71 . 賬單處理 ...............................................................................................................71 . 賬務(wù)查詢 .........................................................................................................................71 . 交班報表 .........................................................................................................................71 . 交班報表窗口 .......................................................................................................71 . 核對方法 ...............................................................................................................72 . 重要報表 ...............................................................................................................72 第五節(jié) 房態(tài)管理 .....................................................................................................................73 . 房態(tài)管理窗口 .................................................................................................................73 . 房態(tài)處理操作 .................................................................................................................77 第 3章 稽核 ............................................................................................................................................81 第一節(jié) 消費賬 .........................................................................................................................81 ..............................................................................................................................81 .............................................