【正文】 .................................................................................................................44 . 預(yù)訂修改 .........................................................................................................................44 .................................................................................................................45 .........................................................................................................................45 .........................................................................................................................46 . 更換賓客檔案 .................................................................................................................46 第三節(jié) 團(tuán)隊(duì)預(yù)定 .....................................................................................................................46 . 團(tuán)隊(duì)預(yù)訂基本步 驟 .........................................................................................................46 . 團(tuán)隊(duì)預(yù)定主單 .................................................................................................................48 . 客房預(yù)留處理 .................................................................................................................48 .........................................................................................................................48 .....................................................................................................................49 . 團(tuán)隊(duì)成員批量處理 .........................................................................................................50 . 定義團(tuán)體付費(fèi) .................................................................................................................53 . 散團(tuán)轉(zhuǎn)化 .........................................................................................................................55 .........................................................................................................................55 .........................................................................................................................55 第四節(jié) 前臺(tái)收銀 .....................................................................................................................56 . 賬務(wù)處理窗口描述 .........................................................................................................56 . 賬務(wù)處理 .........................................................................................................................57 . 入賬 ........................................................................................................................57 . 沖賬 ........................................................................................................................58 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 iii 頁 . 調(diào)整 ........................................................................................................................58 . 定義賬戶 ...............................................................................................................59 . 分賬 ........................................................................................................................61 . 選賬 ........................................................................................................................61 . 轉(zhuǎn)賬 ........................................................................................................................63 . 部分結(jié)賬 ...............................................................................................................63 . 臨時(shí)掛賬 ...............................................................................................................64 . 賓客結(jié)賬 ...............................................................................................................66 . 聯(lián)房結(jié)賬 ...............................................................................................................67 . 團(tuán)體結(jié)賬 ...............................................................................................................68 . 結(jié)賬錯(cuò)誤補(bǔ)救 .......................................................................................................69 . 賓客結(jié)賬錯(cuò)誤補(bǔ)救 ...............................................................................................71 . 賬單處理 ...............................................................................................................71 . 賬務(wù)查詢 .........................................................................................................................71 . 交班報(bào)表 .........................................................................................................................71 . 交班報(bào)表窗口 .......................................................................................................71 . 核對(duì)方法 ...............................................................................................................72 . 重要報(bào)表 ...............................................................................................................72 第五節(jié) 房態(tài)管理 .....................................................................................................................73 . 房態(tài)管理窗口 .................................................................................................................73 . 房態(tài)處理操作 .................................................................................................................77 第 3章 稽核 ............................................................................................................................................81 第一節(jié) 消費(fèi)賬 .........................................................................................................................81 ..............................................................................................................................81 .............................................