【正文】 第 1章 系統(tǒng)基礎 ..................................................................................................................................... 6 系統(tǒng)概述 ..................................................................................................................................... 6 基本概念 ............................................................................................................................... 6 基本常識 ............................................................................................................................... 7 .................................................................................................................................... 7 .................................................................................................................................... 8 基礎操作 ............................................................................................................................... 8 .................................................................................................................................... 1 ............................................................................................................................................ 3 .................................................................................................................................... 3 .................................................................................................................................... 3 .................................................................................................................................... 4 .................................................................................................................................... 6 ........................................................................................................................ 7 公共信息 ............................................................................................................................... 8 版本信息 ............................................................................................................................... 9 第 2章 前臺 ............................................................................................................................................10 第一節(jié) 散客登記 .....................................................................................................................10 . 散客登記基本 步驟 .........................................................................................................10 . 散客快登 .........................................................................................................................16 . 散客主單 .........................................................................................................................19 . 常見散客登記實例 .........................................................................................................20 ...........................................................................................................................20 、旅行社、訂房中心登記 ...................................................................................20 ............................................................................................21 ........................................................................................22 /共享處理 ..............................................................................................................24 .............................................................................................................................26 .............................................................................................................................26 ..........................................................................................................................26 .........................................................................................................................26 .................................................................................................................27 格林豪泰酒店管理有限公司－酒店信息管理系統(tǒng) 第 ii 頁 .................................................................................................................................27 .................................................................................................................................28 .................................................................................................................................29 ..................................................................................................................................31 ..................................................................................................................................33 ............................................................................................................34 .................................................................................................................................34 ..........................................................................................................................................35 ............................................................................................................35 .................................................................................................................37 第二節(jié) 散客預訂 .....................................................................................................................43 . 散客預訂基本步 驟 .........................................................................................................43 . 散客預訂主單 .................................................................................................................44 . 常見預訂實例