【正文】 others. Choices of question style Closed v. open Closed questions permit only 39。 answers. They may therefore be more threatening than open questions because they leave no room for expansion or explanation. The questioner needs to decide if it would be more tactful to ask: Have you finished that report yet? Or How are you getting on with that report? The first question implies that the report is now due。s quite dirty and the streets are badly lit. That39。s why I want to leave. In this dialogue, speaker B doesn39。ve had input, that they39。t formulate your answer while a person is still speaking. Watch for subtle body language that may offer extra clues to the speaker39。t establish trust. As a leader, you want followers to trust you and believe in you. End all other tasks. Show respect for people by putting aside your paper, lunch, etc., and don39。t be misunderstandings or any need to repeat information. Be ready to job down notes as the person speaks. Allow the speaker to finish. Don39。re sure the speaker has pleted his or her thoughts. Read between the lines. As you listen to the speaker, listen for what might be left unsaid. It39。ve correctly heard the message. Take the time to be certain, or you39。s a movement of sorts, you39。t always need leaders to agree with them and act on their suggestions. But people always do need to feel their leader cares enough to listen. When people are uncertain what tomorrow may bring, a leader with a reputation as a good listener may be the most prized employee in any anization. Work hard to make yourself that person. Part IIII Exercises and Discussion ? Exercise to sensitize your questioning techniques. 1 Write on the board a list of 5 or 6 prominent people that everyone knows. Some of these people should be the subject of current controversy. 2 Write a question of each type (see reasons for asking questions at the beginning of this unit) and address each of your questions to one of the people you have listed. 3 Now grade their questions for levels of delicacy on a scale 1 5, with 5 being the most delicate. 4 Check their questions for the appropriateness of their style are they open or closed。t take a minute. Mary: What39。s just not up to scratch. I need to see a big improvement if you want to stay here. Mary: I see. I admit I have found these first few weeks a hard, but I need time to settle in and there39。s all right, e in. I was just telling Mary that I don39。 I39。re going wrong, it may e to that. 中國(guó)最龐大的下載資料庫 (整理 . 版權(quán)歸原作者所有 ) 第 10 頁 共 53 頁 Poor Mary! John has just attacked the standard of her without giving her any idea of where she is going wrong。re flowing smoothly through your presentation (without notes or with bulleted notes that suddenly no longer make sense) and wham! You go blank. There39。re written in large, colorful writing. They39。re being forceful and dramatic. Then, after about four seconds, move your eyes to another person. Do it again. Keep doing this through the silence until your brain es back to life. Repeat what you just said. Using repetition is a good speaking technique anyway. Keep repeating yourself until your mind clicks into gear. Or say something that parallels your subject, and chances are, within seconds, you39。re speaking to a large group, ask a rhetorical question. Again, you39。 Today, I‘m going to explain our strategy for next year. 今天，我想就明年的戰(zhàn)略部署進(jìn)行一下解釋。 You may be aware of the features of the RS4 model. 您將會(huì)了解到 RS4 模型的特點(diǎn)。 Referring to background information 涉及背景資料 As you probably know, our market share has been falling in recent years. 眾所周知，我們的市場(chǎng)份額近年來開始下降。t do it repeatedly or make a big deal out of it. Part IIII Exercises and Discussion ? Look at the sample presentation below and: Try to identify those four parts mentioned in Part Two In case the presenter here went blank right after the third paragraph, any suggestions from you to save the poor guy from embarrassment? The DC Autodialler A voice controlled data recorder and automatic telephone dialer. Main features Speech analyzer Large memory Large display Lithium batteries Good afternoon. Today I‘d like to tell you about our latest product, the DC Autodialler. The DC Autodialler lets you record telephone numbers by speaking. It can also dial telephone numbers automatically. We expect it to be a very popular product. First, I‘ll tell you the main features of the ?autodialler. Then I‘ll describe its physical characteristics. Finally, I‘ll explain how to see it. 中國(guó)最龐大的下載資料庫 (整理 . 版權(quán)歸原作者所有 ) 第 16 頁 共 53 頁 The Autodialler has four important features. It has a very sophisticated speech analyzer which allows it to record names and telephone numbers. It can recognize up to 5000 mon North American names. It has a large memory which lets you record up to 2500 names and telephone numbers. It has a 4centimeter by 2centimeter liquid crystal display which provides a sharp image. Ti uses lithium batteries which last for two year. The Autodialler is very pact. It measures 10 centimeters by 5 centimeters by centimeters. It‘s made of very light but hard plastic, and weights only 150 grams. It es in three colors: black, silver and wine red. Now, I‘ll show you how easy the Autodialler is to use. There are only three buttons: a ―new‖ button, a ―find‖ button, and a ―dial‖ button. To enter a new name and phone number, press the ―new‖ button. Then say the person‘s name. When the name is displayed say the telephone number. To find a name, press the ―find‖ button and say the person‘s name. When the name is displayed you may dial the number, change the name or telephone number, or delete the information. To dial the number, point the Autodialler at your telephone and press the ―dial‖ button. As you can see, the