【正文】 meet the needs of every customer, but our responsibilities involve handling customers39。2. 考試演示考題：A. What is important when...? Motivating staff? financial benefits? career development opportunities??B. What is important when...? Satisfying customers? a good aftersales team? more munication with customers??參考答案：Sample A: Well, I39。（2）演講結(jié)構(gòu)要完整，引題，觀點(diǎn)陳述和結(jié)尾要清晰，銜接自然，有邏輯性。考生選完題后準(zhǔn)備一分鐘，然后根據(jù)題目要求和所附有的兩三點(diǎn)提示作一分鐘的簡短發(fā)言。 QuestionsSuggested Answers and NoteWould you like to work abroad?(Why? / Why not?)Is the opportunity to work in another country important to you?Yes: broaden one’s horizon, experience, dream Experience different culture and peopleTo learn advanced technologyTo improve English / other language abilityNo: I’m not interested.I have a large family to look after.I don’t want to leave my parents and friends.difficulties: Language, unfamiliar environmentWhich country do you prefer to go to? (Why?)America: learn advanced technology / EnglishPeople are more open / friendly.Singapore: beautiful / no language hamper / having friends there.What is important when choosing a country?distance / language / work requirement / level of consumption / personal preferenceWhat to consider before going abroad?What are some necessary steps for preparing a business trip overseas?language training / passport / visa / money change其他話題：What do you think of some modern methods of payment (credit cards, cheques, bank transfers)?What role does the puter play in modern business?Which kind of office would you prefer to work in, cellular or an openplan office?What do you think of international trade?How to deal with customer enquires on the phone? Health and safety in the workplace (How to ensure a healthy working environment for employees? What are some health hazards in the office/factory shop? What safety measures should be adopted in the workplace?)How to keep a balance between growth and environment protection?What kind of role does advertising play in promoting your products / services? Which form of advertising is most effective in your opinion?What are the required qualities of a modern manager?What do you know about flexible time?（二）小演講本部分考試為小演講。t like the 9 to 5 system. I hope I can work with the flextime system. You know the SOHO, Small Office, Home Office.What do you like most about your studies? (Why?)Can you tell me a little about your studies, and what you find most interesting about it．What is favorite subject? (Why?)It is very useful to my career development.Being interested in the major / courses Excellent / professional / friendly teachersstudy with fellow students / discussions Why do you study English / Japanese / besiness?Useful / interesting / job requirementI’m going to America / Japan next year.（5）業(yè)余愛好Possible QuestionsSuggested Answers and NoteDo you have much free time?Yes, I don’t have many courses / I only work 8 hours a day.No, I don’t have much free time, because so many wonderful courses are fixed.How do you spend your free / leisure time?What do you do in your free time?What’s your hobby?Do you like sports / watching films?Sports: tennis / badminton / golf / baseball / attend the gym / fitness centerChat online / surfing / reading / play video gamesWatch TV / Teleplay / films / Educational programs / Amusement programsMusic: classical / light / pop / jazz / blues / folkFine arts: Abstract painting / oil paintingRecharge the battery: Attend training coursesI watch TV a lot. My friends say I’m a couch potato.Yes, I’m crazy about playing basketball.When I am free, I try to get together with friends and go on outings. Once I get on the Internet, I find that time really passes very quickly.Why do you like…?Is there any particular reason why you enjoy…?I am fond of traveling. Traveling is a good way of learning and a good way of municating with other people.When did you first take up / start…(Why did you start then?)I started playing badminton when I was a freshman. A friend of mine remended it to me / I decided to lose weight at that time. （6）交通方式Possible Topics amp。m responsible for the daytoday accounting for the group.My responsibilities are responding to correspondence and receiving and answering phone calls.What are the advantages of your job?What do you like most about your job?(Why?)Can you tell me a little about your work, what you find most interesting about it?What kind of job would you like to do most?(Why?)What would your ideal job be? (Why?)Job Satisfaction / Job responsibilityhigh promotion spacefeel fortable in the workplaceInteresting / challenging / easy / flexible Traveling opportunity / can meet many peopleTraining (career development) Financial benefits / high salarywork with nice people / learn from each otherWhat are the disadvantages of your job?What are the things you don39。如在Peter Smith中，Smith為姓，Peter為名字；在Kathleen Anne Stone中Anne Stone為姓，Kathleen為名字。s really busy and necessary.A: Mr. Li, do you think people in the future will work longer hours or shorter hours? B: I think people will work shorter hours in the future.A: Why?B: With the help of puters, work efficiency will be much higher than before. Within the shorter hours, they can do the same even more work than what they can do now.A: Do you think people will feel free to choose the work hours in the future, Miss Zheng? C: Yes, I suppose so.A: Why?C: Computers have made it possible for people to work at home. So they may choose to work parttime or full time, work in Small Office, Home Office.A: OK. That39。m going to ask you both some questions about office hours. How many hours do you study each day, Mr. Li?B: I study about 10 hours every day.A: What about you, Miss Zheng? How many hours do you work every day? C: Eight hours.A: Do you think working overtime is