【正文】 ing to inform you that Mr Peter Watson will be visiting our pany. Would you please be so kindly as to reserve a suitable room for him?Yours sincerely作文2：Hi Mary,Look. I’m really sorry to have to trouble you but Peter Watson – a really important client – is visiting the pany for three days in October, starting on 22nd, to discuss a contract with us. Please will you book for Mr Watson a really nice hotel room as soon as possible? Thanks very much.See you soon!作文3 Mary,Mr Peter Watson is visiting us in October. Could you please hire a hotel room for him? He is arriving on 22nd October and will stay for three nights. If possible, the hotel should be one near the office. Thank you.3 詢問(wèn)信息類[例5]You are the factory manager of a car pany. You are waiting for urgently needed ponents from your purchasing department.Write a note to Mr Grayson, the Assistant Purchasing Manager:enquiring about the reason for the delay。 （2）不要使用否定性的或不禮貌的詞語(yǔ)。（6）起首段落要前后一致，保證連貫性。（3） 說(shuō)明該行動(dòng)的具體實(shí)施細(xì)則。（7） 如若需要，表明愿意提供幫助的態(tài)度。 Financial help available for many panies moving to the area.252。 Write on your Answer Sheet.范文：Dear Mr Yamaguchi,Thank you for letter dated 27 July 2005, in which you put forward some suggestions for the proposed visit to our pany.There are, however, a few changes which I would like to make to your suggestions.In order to confirm the above arrangements, I suggest that we discuss these over the telephone at your earliest convenience.I look forward to your early reply.Your sincerely,商務(wù)信函（下）投訴信結(jié)構(gòu)：投訴事由詳述事件/投訴理由提出要求常用句型：Letters of plaintI am writing to plain about …I am not satisfied with …I must therefore insist that …例題l You recently attended a oneday training course on health and safety. You were disappointed with the course and you have decided to write a letter of plaint to the training pany.l Read the advertisement below, which gives details of the course. You have already made some notes on the advertisement.l Then, using all your handwritten notes, write your letter to Moira Geddings at GBG Certification Services.l Do not include postal addresses.GBG Certification ServicesGood for business, good for you.Regardless of whether you are in a manufacturing or service industry, you are required by law to operate your business in a manner which is safe and healthy for your workforce. Our courses will help you provide a safe and legally sound working environment for your staff.Our oneday courses include:Experienced and highlyqualified trainersHighquality information packsSmall groups (maximum 8 people)Price includes lunch and refreshmentsAll oneday courses run MondayFriday from .For more information contact:Mora GeddingsGBG HouseSummerfield RoadOxford OX8 4DNl Write 120140 words on a separate sheet.[范文]Dear Mrs Geddings,I write regarding a training course on health and safety which I attended 27 November.When I booked this course, I chose your pany as it came highly remended and the courses seemed to be of a high standard. I was promised an experienced trainer but unfortunately he was sick and the replacement was not as good as expected. Regarding the information packs these were only a pile of loose photocopies, which was not promised. The class was supposed to be about 8 people but in mine there were about 15. Finally, I should make it clear that the class started 1 hour late, and the lunch that was served, was cold.I am sure you can understand my disappointment. I would therefore be glad if you could investigate this matter.I look forward to hearing from you.Yours sincerely,Lisa KostevskaCabin Attendant索賠：pensate, indemnify, refund, apologise投訴信范文：Dear Sir or MadamI am writing to plain about your Tour 5210 to Mexico on 15 June.The quality of the food in the hotels was terrible and everybody in our group was sick most of the time. I would like to remind you of the fact that your advertisement said “superior hotels and fantastic food all the way”.We must insist, therefore, that you refund at least 10% of our money as pensation.If we do not receive adequate pensation within 7 days, we will be forced to write to the local newspaper. Yours faithfully比較強(qiáng)烈投訴抗議信:Dear Sir or MadamI am writing about the heating unit you installed for us on 15 March last year.Unfortunately, the heating system exploded on 12 January this year, and blew a large hole in the roof, thus resulting in a large damage to both our workshop and stocks.I should like to remind you that we wrote to you on 9th December last year because it was making a strange noise, but you did not give us a reply.We must insist, therefore, that you replace the heating system immediately and pay for our damage worth US $ 400,000.Your faithfully道歉信結(jié)構(gòu)：表示歉意解釋原因處理意見(jiàn)再次道歉Letters of apologyI am writing to apologise for/aboutThis was due to …Unfortunately, we have been unable to …I am sorry for any inconvenience this has caused.I can assure you that we will…例題l You are the secretary in a pany which makes plastic tableware. Your boss has left the letter below for you to answer.l Write a letter of 120 140 words to Ms, Jerome, explaining the reason for the damaged goods. Use the information in her letter and the notes from your boss.l Do not include addresses.l Write on your Answer Sheet.Chris: please write back to Ms Jereme with regrets, etc. We mustn’t lose this customer Thanks Hugh. QUALITY CAFETERIAS INC. NEW ROAD MELBOURNE 6 October 1997The ManagerPlastic – A – Plenty Co.Gough Industrial EstateMelbourneDear Sir or M