【正文】 onomic, cultural, technological, social, and other can buy goods and services with a lower we can find moreemployment opportunities to have the chance to understand other countrys culture, technology and in all,the globalization has many advantages for Why do some people like or dislike brands? People like the brands because of its quality, its details and its guarantee on we have brands clothes or other things , we maybe have a good feeling and think we are better than reasons why people don’t like brands maybe its higher most of people cant afford to pay some people think its wrong to pete buying brands and Ordinary brands can also meet the they don’t like the brands.第二篇：2012商務(wù)英語口語考試話題商務(wù)英語口語考試話題 you ever experienced a situation in which the customer care was very good? What do you think makes good customer care? Customer care involves putting systems in place to maximize your customers’ satisfaction with your should be a prime consideration for every businessyour sales and profitability depends on keeping your customers quick , friendly, helpful, courteous, knowledgeable, considerate and professional can make good customer ’ve experienced many situations in which the customer care was very most impressed me is going to buy my notebook last they know that I want to buy a notebook, they introduce their product I asked them many questions, they were very patient all the last I decided to buy their product, they gave me many I think their customer care was very is customer loyalty？Are you a loyal customer? Why or why not? The customer frequently uses the same pany or buys the same , I’m a loyal example, most of my cloth is from the same I always go to the same is no doubt in my mind that the quality in the product is what has kept me as a loyal their customer care is also very their quality of the product and the customer care are good, I usually bee their loyal kind of pany can be called multinational? Please show one example of multinational and describe it pany or corporation operating in more than two know a multinational pany which all the people is the Apple designs and creates iPod and iTunes, Mac laptop and desktop puters, the OS X operating system, and the revolutionary iPhone and founder of Apple pany Steve Jobs has became the idol of many work many days to buy a the Apple is very you ever used the Internet to shop? Compared with the traditional shopping, what are the advantages and disadvantages of Internet shopping? Yes, I often use the Internet to save some money have more choices’t spend time parking’t carry goods back home personally do shopping at any time’t see, touch, smell the ’t get goods to have the same consumer protection as buying goods from solid information may be be given the wrong goods or the fake modities is retailing? Can you list at least 3 types of retail outlet and say the characteristic of each respectively? The final step in the whole distribution channel。no middlemen between buyers and a large selfservice shop selling food and drink and also small household items a very large supermarket often located on the edge of a town or city centre/mall A covered area with shops, supermarkets and restaurants store a large shop with many departments or sectionseach department sells a different type of goods retailerA shop which only sells one type of product, usually of high quality storeone of a group of shops owned by the same pany are the four ways in which advertising can work? If you are given “Dyson vacuum cleaner”, how to introduce it to your target customers? Advertising can inform or persuade or remind or motivate。t” with is customer loyalty？Are you a loyal customer? Why or why not?Customer loyalty is that the customer frequently uses the same pany or buys the same ,I am a particularly loyal customer to the ICBC(industrial and mercial Bank of China)first of all, because they are extremely convenient to can do all my banking over the phone and I can do this at any time of the can find how much money there is in my can pay all my also think the staff are very professional and very kind of pany can be called multinational? Please show one example of multinational and describe it are panies which operate in a number of it often has a plicated is usually a parent or holding example, the Mcdonald39。t be able to the expensive the price should be is unique s