【正文】 顧客中心 Customer focus .................................................................................................... 17 質(zhì)量 amp。 20xx Gerard Zhang KAGM 2/28/20xx 管理手冊 目錄 Table of Content 批準頁 Approval page ........................................................................................................... 6 使用指南 Guidance ............................................................................................................... 7 手冊的管理 Control of Manual ........................................................................................... 7 手冊的發(fā)放 Manual issue/distribution ................................................................................. 7 手冊的換版 Edition change of manual ................................................................................. 7 1. 公司簡介 Organization introduction ......................................................................................... 8 2. 質(zhì)量 amp。環(huán)境 amp。職業(yè)健康安全目標 Qualityamp。環(huán)境 amp。本公司相關(guān)業(yè)務流程的必須遵守本公司質(zhì)量管理體系要求，同時必須接受本公司環(huán)境和職業(yè)健康安全管理體系的各項規(guī)定。制造部經(jīng)理、人事部經(jīng)理為環(huán)境和職業(yè)健康安全管理者代表，協(xié)助總經(jīng)理處理環(huán)境與職業(yè)健康安全管理工作。當?shù)谌秸J證時，提交委托的認證機構(gòu)。 The manual is issued online to make the staff understand the requirements of QEHS management system. 手冊的換版 Edition change of manual 為適應公司內(nèi)外各種情況的變化，手冊需作相應的修改或換版。 昆山愛杰姆汽車配件有限公司作為愛杰姆設在中國的獨資公司，成立于 20xx 年 9 月，專業(yè)從事汽車內(nèi)飾產(chǎn)品的制造、裝配和測試，通過愛杰姆總部服務北美客戶，并直接服務中國客戶以及其他海外市場的客戶。 Excellence of product quality and environment is the premises and only reason why customers buy our products. Excellence of OHS is our solemn mitment to employees. Zero defects is our continuously pursuing goal. 顧客滿意 Customers Satisfaction 顧客滿意是我們的企業(yè)、員工、股東、供應商和社會利益的源泉，我們通過提高質(zhì)量、服務、生產(chǎn)率，縮短交貨時間、降低成本、預防環(huán)境污染和促進環(huán)境保護等方面的持續(xù)改進來達到顧客和相關(guān)方滿意，通過對員工的職業(yè)健康安全防護的持續(xù)改進達到員工滿意。 Innovation： 我們在公司運行的各個方面都尋求持續(xù)改進與創(chuàng)新，有效使用能源和各種自然資源。職業(yè)健康安全方針以及上年度的質(zhì)量、環(huán)境與職業(yè)健康安全目標、指標完成績效、顧客以及相關(guān)方提出的要求、公司每年對環(huán)境因素及危害識別實施跟蹤后找出的重大環(huán)境影響、不可接受風險，擬定質(zhì)量、環(huán)境與職業(yè)健康安全目標，由質(zhì)量管理委員會、環(huán)境與安全管理委員會審議后，由總經(jīng)理批準后發(fā)布實施。 Engineering Dept. 物流部 MPamp。 security management system Clause : documentation Clause : control of document Clause : records and control KAGM has established the documented management system, defined the procedure requirements of QEHS for implementation. 本管理體系適用于 昆山市張浦鎮(zhèn)建林 路 199號上海 昆山愛杰姆汽車配件 有限公司生產(chǎn)、設計開發(fā)汽車 部件產(chǎn)品 。s responsibility to conform to customer requirements. Environment management system a) 環(huán)境體系的建立和運行，由本管理手冊表述和規(guī)定，并由環(huán)境體系文件來保證。 a) The establishment and implementation of environment management system is stated and defined in the management manual, and assured by EMS documents. b) The establishment and adoption of management system is applicable for KAGM and is in pliance with the requirements of international standard. c) The management manual is the main document of environment policy description and EMS’ establishment, implementation and standardization, for the pliance of anization’s product, service and activities with ISO14001 standard. d) The environment control procedure describes the method of EMS’ implementation. Any activities related to environment shall be performed in pliance with the procedures. OHS management system document a) 本管理手冊對 OHSAS18001： 1999的要素及其相互之間的關(guān)系進行了描述，并對公 司如何滿足標準要求進行了描述。 a) The management manual describes the elements of OHSAS18001： 1999 and the relationship between the elements, and the way in which how the normative requirements are met. b) The established management system is applicable for KAGM and is in pliance with the requirements of the international stan。 c) 本管理手冊是闡述公司方針、建立和實施體系的主要文件，它為公司的職業(yè)健康安全管理體系文件提供了索引。 c) 管理手冊是闡述公司環(huán)境方針、建立和實施環(huán)境體系的主要文件，旨在規(guī)范本公司的環(huán)境管理體系，使產(chǎn)品、服務與活動等皆符合 ISO14001標準的要求及環(huán)保法規(guī)的規(guī)定。 In designing and implementing the QMS KAGM has: a) Identified the processes needed for the QMS and their application throughout the anization. KAGM 質(zhì)量手冊 QM20xxA Page 12 of 57 b) Determined the sequence and interaction of these processes,. c) Determined criteria and methods needed to ensure that the operation and control of the processes are effective. d) Ensured the continuing availability of resources and information necessary to Achieve planned results and continual improvement of these processes。 建立文件化管理體系，明確質(zhì)量、環(huán)境及職業(yè)健康安全管理體系程序的要求，用于文件化管理體系的實施。 EHS Management Committee, and approved by GM before issue and implementation, in consideration of current and last year’s QEHS policy, objectives, performance and requirements of customers and interested parties, environmental effect already identified and improved, and unacceptable risks. KAGM 質(zhì)量手冊 QM20xxA Page 10 of 57 our mitment (1) 堅持零缺陷目標； Persistence of Zero Defect. (2) 堅持安全零事故目標 Persistence of Zero accident. (2) 遵守國家環(huán)境及職業(yè)健康安全法律、法規(guī)及其他相關(guān)要求； Observation of national EHS statutory and regulatory requirements and other requirements. (3) 樹立全員質(zhì)量與環(huán)境保護及職業(yè)健康安 全意識； Staff’s QEHS awareness made. (4) 堅持持續(xù)改進、預防為主； Continuous improvement and precaution crucial. (5) 建立與顧客、供應商以及各相關(guān)方的良好關(guān)系； Good relationship with customers, suppliers and all interested parties. 3. 組織機構(gòu) Organization Chart 公司根據(jù)業(yè)務需求，建立適合本公司的組織結(jié)構(gòu)。 Pursuit of humanfocused enterprise culture, impartial selection, training, encouragement and awards for employees, provision the right human resources for anization’s operation and OHS protection, mitment of enhancement of employees’ environmental awareness to foster the active habit, and bee the participant and pioneer of environment protection. 質(zhì)量、環(huán)境與職業(yè)健康安全目標 QEHS objectives 由質(zhì)量部按質(zhì)量 amp。 environment Protection: 我們高度關(guān)注產(chǎn)品安全和員工的職業(yè)健康安全，承諾遵守相關(guān)環(huán)境、職業(yè)健康安全法律法規(guī)及其它要求，并盡公司的最大努力進行環(huán)境保護以及員工的職業(yè)健康安全工作。環(huán)境 amp。 To adapt the varied change of pany, the manual and its edition shall be updated accordingly. The manual revision and edition change is applied by quality department, approved by GM .The quality department