【正文】 .............................................................9 4. 質(zhì)量管理體系 ..................................................................14 總體要求 .....................................................................14 文件要求 .....................................................................................................................14 質(zhì)量記錄控制 ..............................................................................................................16 質(zhì)量管理原則 ..............................................................................................................17 5. 管理職責(zé) ......................................................................17 5． 1 管理承諾 ......................................................................................................................17 以顧客為關(guān)注焦點(diǎn) ........................................................................................................18 質(zhì)量方針 ......................................................................................................................18 策劃 .............................................................................................................................19 職責(zé)、權(quán)限和溝通 ........................................................................................................19 管理評(píng)審 ......................................................................................................................20 6. 資源管理 ......................................................................22 資源的提供 ...................................................................................................................22 人力資源 ......................................................................................................................22 基礎(chǔ)設(shè)施 ......................................................................................................................23 工作環(huán)境 ......................................................................................................................24 7. 產(chǎn)品實(shí)現(xiàn)過(guò)程的控制 ............................................................24 產(chǎn)品實(shí)現(xiàn)的策劃 ..............................................................................................................24 與顧客 有關(guān)的過(guò)程 ...........................................................................................................24 與產(chǎn)品有關(guān)要求的確定： .......................................................................................24 與產(chǎn)品有關(guān)的要求的評(píng)審 .......................................................................................25 客戶(hù)溝通 ...............................................................................................................25 設(shè)計(jì)和開(kāi)發(fā) .....................................................................................................................25 采購(gòu) ................................................................................................................................28 生產(chǎn)和服務(wù)提供 .............................................................................................................28 范本 1－僅供參考 HEADTOP POWER CO., INC 希爾特電氣有限公司 QUALITY MANAGEMEHT MANUAL 3 生產(chǎn)和服務(wù)提供的控制 ..........................................................................................28 產(chǎn)和服務(wù)提供過(guò)程的確認(rèn) .......................................................................................29 標(biāo)識(shí)和可追溯性 .....................................................................................................29 顧客財(cái)產(chǎn) ...............................................................................................................30 產(chǎn)品防護(hù) ..............................................................................................................30 監(jiān)視和測(cè)量裝置的控制 ...................................................................................................31 8. 測(cè)量分析和改進(jìn) ................................................................31 總則 .............................................................................................................................31 監(jiān)視和測(cè)量 ...................................................................................................................31 顧客滿(mǎn)意 ...............................................................................................................31 內(nèi)部審核 ..............................................................................................................32 過(guò)程的監(jiān)視和測(cè)量 ................................................................................................33 產(chǎn)品的測(cè)量與監(jiān)控 .................................................................................................33 不合格品控制 .................................................................................................................34 數(shù)據(jù)分析 .........................................................................................................................34 改進(jìn) .............................................................................................................................35 持續(xù)改進(jìn)的策劃 ....................................................................................................35 糾正措施 ...............................................................................................................35 預(yù)防措施 ...............................................................................................................36 9. 程序文件清單 ..................................................................38 范本 1－僅供參考 HEADTOP POWER CO., INC 希爾特電氣有限公司 QUALITY MANAGEMEHT MANUAL 4 修訂記 錄 版號(hào) 章節(jié)號(hào) 修訂內(nèi)容提示 修訂審批人 手冊(cè)生效日期 全文 新擬《質(zhì)量管理手冊(cè)》 孫勤 20xx年 02月 18日 術(shù)語(yǔ)和定義 【銷(xiāo)售合同】我公司與顧客之間書(shū)面方式傳遞的、雙方同意的要求，它可以是協(xié)議、合同、合約或訂單。 本手冊(cè)由行政部負(fù)責(zé)組織編寫(xiě)、修訂、發(fā)放和管理，每年至少審核一次。 外協(xié)過(guò)程識(shí)別： 本公司的無(wú)線(xiàn)網(wǎng)卡和無(wú)線(xiàn)接入點(diǎn)產(chǎn)品是由外協(xié)廠(chǎng)提供 ,在本公司無(wú)該產(chǎn)品設(shè)計(jì)、生產(chǎn)和成品檢驗(yàn)等過(guò)程。