【正文】 Can you ask someone to pick it up?C: Yes. But I’m afraid it’s too late for today’s laundry. Do you need express service?G: What time will you send my coat to my room?C: Around 6:00 p. mG: OK. How much shall I pay for the express service?C: It’s 50% extra.G: I see. Thank you.C: You’re wele. I’ll ask somebody to pick your laundry at once. Thank you for calling. Goodbye.l Laundry service2 洗衣服務C: Good morning, madam.G: Good morning.C: Have you got any laundry?G: Yes, I have. Here are my blouses and coat. C: Anything else?G: Oh, yes. My husband also has got some laundry. Those are this suit and shirts.C: Are they to be drycleaned?G: Oh, no. Only the suit and coat are to be drycleaned. C: Very well, madam. G: Thank you very much. C: With pleasure. l Room cleaning1 客房清掃C: Housekeeping. May I e in?G: Yes. Come in, please. C: Would you like me to make your bed now? G: Yes, please. This bed is very fortable. C: I’m glad you are pleased with it. I hope you will enjoy your stay. G: I’m already enjoying. Thank you. l Room cleaning2 客房清掃C: Housekeeping. May I e in? G: Yes, please. C: When would you like me to do your room, sir?G: You can do it now if you like. I am going down for my breakfast. C: Thank you, sir. l Room cleaning3 客房清掃C: Housekeeping. May I e in?G: Yes, what is it?C: I’m sorry to trouble you, sir. May I clean the room now?G: Well, I’m going to meet some friends. C: Shall we e back later? G: Yes, please clean it when I’m out. C: All right. G: Thank you.C: Glad to be of service.第七章 酒店餐飲英語基本句型Chinese restaurant. May I help you? 中餐廳，能為您服務嗎？Wele to our restaurant. 歡迎光臨我們餐廳When would you like your table? 您什么時候用餐How many person, please? 你們一共有幾位？I’m sorry, the restaurant is full now. 對不起，餐廳客滿了。1The buffet is over there. Please help yourself. 自助餐在那邊。2Anything else would you like? 您想再要點別的嗎？情景對話l Take reservation 預訂C: Chinese restaurant. May I help you?G: Yes, I’d like to reserve a table by the window, please. C: For what time, sir?G: Around 7: evening. C: For how many?G: Four. C: Can I have you name, please, sir?G: Blake. C: A table by the window for four this evening at 7:00 for Mr. Blake. G: That’s right. C: Thank you for calling us, Mr. Blake. l Seating guest 領座 C: Good evening, sir. Wele to our restaurant. G: Good evening. C: How many persons, please?G: A table for eight, please. C: Where would you like to sit?G: Well, by the window, please.C: I’ll show you to your table. This way, please. Is this all right?G: Ok. That’s really fine. C: Please take a seat, sir. G: Thanks. C: A waiter will e to take your order. Just a moment, please. l Take orders1 點菜C: Can I take your order, sir?G: Yes, I’d like to try the steak, please. C: Any to follow?G: Vegetable soup, please. C: Would you like to order a dessert? G: What kinds of pie do you have?C: Peach, lemon cream, and apple. G: I’d like lemon cream, please. l Take orders2 點菜C: Here you are, sir, the menu. G: Oh, thanks. What’s good tonight?C: We have very good dishes for tonight, which do you prefer, Guangdong food or Dandong food?G: I’d like Dandong food. What do you remend?C: How about fried crisp pork and plain saut233。We are open from 17:00 to 21:30 我們從10：00一直營業(yè)到21：002Will you dine a la carte or take the table d’hotel? 您想點菜呢還是吃套餐？2Would you mind serving now? 現(xiàn)在上菜好嗎？2Pardon me. I’ve made a mistake about your dish. 請原諒，我把您的菜弄錯了。1Here is you’re the smoke fish. 這是您的煙熏魚。I’m awfully sorry to have broken your glasses while cleaning the room.對不起，清潔房間時我不小心把您的眼鏡打破了。Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.您送洗的衣服明天下午可以洗好，如果您需要的話，我們可以在今天晚上洗好，不過這是快件，要另外加收費用。Would you please fill in the laundry list?請您填一下洗衣單好嗎？Please sign on the laundry list, sir/madam請您在洗衣單上簽名好嗎？先生/女士When would you like your laundry back?您要什么時候取回送洗的衣服？You laundry will be ready by this evening. 您送洗的衣服會要今天下午6點鐘洗好。這兒有筆和紙給您。1Have you check your room?您檢查過您的房間了嗎？1It takes half an hour to finish cleaning.打掃房間一般花半個小時。Hold in, please. I’ll put through to the information desk.請別掛電話，我給您接問訊處。Please press 9 and then the area code and the number.請先撥9，再撥區(qū)號和電話號碼。1When you return to the hotel, please show this hotel card to the taxi driver.當您要返回酒店時，請向出租車司機出示一下酒店名片。Don’t worry, sir. Your luggage will be sent up at once.先生，別擔心，您的行李很快就會送上去的。請稍候，我馬上把它改過來。I will write out a receipt for you.我給您開一張收據(jù)。1Do you know which unit is responsible for the reception?您知道您是由哪個單位負責接待的嗎？1Could you keep your room key until you check out?請您在住宿期間自己保管鑰匙，直到結帳離開。Breakfast is also included.早餐也包括在內。I’ll check the room availability.我查查客房預訂情況。Goodbye and thanks for ing. 再見，感謝您的光臨。See you tomorrow. 明天見。Wait a moment, I will ask somebody to handle it. 請稍等，我馬上叫人來處理。Please do not smoke here. 請不要在這吸煙。l 提醒用語 recalling wordsWatch your step. 請走好。It is next to … 緊靠著…It is opposite the… 在…的對面。l 征詢語 ConsultCan I help you? / How many I help you? 我能為您做些什么？What is your suggestion? 您有什么意見或建議嗎？Excuse me。You are wele. 不用謝。I beg your pardon? 對不起（我沒聽清楚）。Wele to our hotel. 歡迎光臨我們酒店。Nice to meet you. 很高興見到你。Sorry, he is no in at the moment. 對不起，他暫時不在。It’s very kind of you. 謝謝，您真客氣。 That is all right. 沒關系。It is on the second floor. 在二樓。Where is the toilet? 衛(wèi)生間在哪？You first, please. 您先請。Take it easy. 別緊張。Sorry to keep you waiting. 對不起，讓您久等了。Good night. 晚安。Good luck. 祝你好運。l 酒店部門名稱 Names of hotel sections總經(jīng)理辦公室 General managers’ office 餐飲部 Food and Beverage Department前廳部 Front office客房部 Housekeeping Department銷售部 Sales and marketing Department人力資源部 Human resource Depa