電話禮儀技巧經(jīng)典培訓教程-wenkub
2023-05-31 17:46:40 本頁面
【正文】 ll calls must be answered as soon as possible, within 3 rings, in a clear and courteous voice. 所有的電話都應(yīng)盡快接聽：在鈴響 3 聲之內(nèi)以清晰的聲音，禮貌的方式接 聽電話。 14. Do a quick mental rehearsal before making a call which may easily bee plicated or jumbled. 打電話之前，先在腦海里做一個快速 的彩排”，否則很容易在打電話時出 現(xiàn)混亂。 企業(yè)通用業(yè)頻道 6 TELEPHONE COURTESY 電話禮儀 TIPS FOR A POSITIVE TELEPHONE PERSONALITY正確的電話禮儀 10. Ask permission or explain what you are doing before transferring a call. 在轉(zhuǎn)電話之前，要征得對方的同意或 向?qū)Ψ浇忉屇銓⒁鲂┦裁础? 企業(yè)通用業(yè)頻道 5 TELEPHONE COURTESY 電話禮儀 TIPS FOR A POSITIVE TELEPHONE PERSONALITY 正確的電話禮儀 7. Have any papers you may need to refer to close to the phone. 將所需的資料，文件放在手邊，以便 談話中隨時用到。 企業(yè)通用業(yè)頻道 4 TELEPHONE COURTESY 電話禮儀 TIPS FOR A POSITIVE TELEPHONE PERSONALITY正確的電話禮儀 5. Greet the caller as you would in person with a smile. He or she will be able to hear it. 在電話里問候?qū)Ψ綍r，就像與他 /她面 對面一樣 面帶微笑。 2. The way a business handles telephone calls reflects the overall attitude of a pany. 接聽電話的方式往往能反映出一個酒店 的整體素質(zhì)。 企業(yè)通用業(yè)頻道 3 TELEPHONE COURTESY 電話禮儀 GENERAL 概述 3. Courteous, helpful, caring, attentive, expeditious follow up. 有禮貌地接聽電話，主動提供幫助，關(guān) 心客人的需求，并迅速，有效的跟進。他 /她在電話的 那一邊能夠聽得到你的微笑。 8. Use the caller’s name. “Thank you for calling, Mr. Roberts”. 在電話里，用客人的姓名稱呼客人。 11. Develop your stock of tactful responses: “She is expected in later this morning” , rather than “She has not e in yet”. 運用熟練的方式回答電話：“她今早得 晚些時候回來”，而不是說：“她還 沒有回來”。 企業(yè)通用業(yè)頻道 8 TELEPHONE COURTESY 電話禮儀 TIPS FOR A POSITIVE TELEPHONE PERSONALITY正確的電話禮儀 15. Before starting a lengthy conversation, ask if it is a convenient time for the person to talk. 在開始一個長時間談話前，詢問對方 是否方便。 企業(yè)通用業(yè)頻道 9 TELEPHONE COURTESY 電話禮儀 TIPS FOR A POSITIVE TELEPHONE PERSONALITY正確的電話禮儀 18. Anyone with a designated extension should answer their own calls. 每個有指定電話的工作人員都應(yīng)及時 接聽自己的電話。 (簡稱一線部門 ) TIPS FOR A POSITIVE TELEPHONE PERSONALITY 正確的電話禮儀 企業(yè)通用業(yè)頻道 11 21. Finance, Kitchen, Transportation, Engineering, Security, Estate, artist, Staff Canteen, Clinic, other sections of Housekeeping and H
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