【正文】
? I need to pile(收集 ) the answers from different customers. I need to look for trends. I should look for differences by region and/or product. ? However, I most need to act on the information I get from my customers though the survey. ? I need to fix the things the customers have plained about. ? I need to investigate their suggestions. ? I need to improve my pany and product in those areas that mean the most to my customers. ? I need to not change those things that they like. ? Most importantly I need to give them feedback(反饋) that their answers were appreciated and are being acted upo