【正文】
r, I most need to act on the information I get from my customers though the survey. ? I need to fix the things the customers have plained about. ? I need to investigate their suggestions. ? I need to improve my pany and product in those areas that mean the most to my customers. ? I need to not change those things that they like. ? Most importantly I need to give them feedback(反饋) that their answers were appreciated and are being acted upon. That feedback can be individual responses to the customers if appropriate, or it can simply be fixing the things that they tell you need to be fixed.