普華永道worktogetherfor客戶滿意(已修改)
2025-06-27 10:59 本頁(yè)面
【正文】 Working Together for Total Customer Satisfaction John Matthew Chairman, ECR Australasia Regional Director, Reckitt Benckiser Presentation to “Winning Through Collaboration” ECR Australasia Seminar Sydney, 1 September 2000 We have, in less than 12 months: ? adapted a transTasman ECR model ? set up a representative Board of CEOs ? drawn up an ambitious agenda ? marshalled project teams ? pleted three projects, and ? progressed enabling standards and processes. Today, we begin “Winning Through Collaboration”. ECR Australasia Achievements to Date What is ECR? ? ECR principles are used in panytopany transactions, and ? agreed industry standards, business processes and information exchange can deliver greater benefits at less cost. Establish CM infra structure Optimise promotions Optimise range Optimise introductions Automated store ordering Synchronised production Crossdocking Integrated suppliers Continuous replenishment Reliable operations Electronic merce Activitybased costing Product identification Category d
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