【正文】 家政 服務(wù) 網(wǎng)絡(luò) 信息 中心 建設(shè)項(xiàng)目 預(yù) 算 方 案 家政服務(wù)網(wǎng)絡(luò)信息中心 家政服務(wù)網(wǎng)絡(luò)信息中心建設(shè)項(xiàng)目預(yù)算方案 家政服務(wù)網(wǎng)絡(luò)信息中心 第 2 頁(yè) 共 37 頁(yè) 目 錄 術(shù)語(yǔ)及概念解釋 .....................................................................................................................................................................4 第一部分 項(xiàng)目背景 ..........................................................................................................................................................5 一、建立現(xiàn)代服務(wù)業(yè)、具有巨大的發(fā)展空間和市場(chǎng)潛力 .........................................................................................5 二、整合多方資源、創(chuàng)新商業(yè)模式 ...............................................................................................................................5 三、家政服務(wù)網(wǎng)絡(luò)中心的建設(shè)規(guī)范 ...............................................................................................................................6 四、有效推動(dòng)和諧社會(huì)建設(shè) ...........................................................................................................................................6 、推動(dòng)了服務(wù)產(chǎn)業(yè)的快速發(fā)展 ..............................................................................................................................6 、提高城市品位，促進(jìn)城市環(huán)境形象和公共管理的改善 ................................................................................6 第二部分 家政服務(wù)網(wǎng)絡(luò)中心建設(shè)目標(biāo)與原則 ................................................................................................................7 一、建設(shè)目標(biāo) ....................................................................................................................................................................7 、行業(yè)信用平臺(tái) .......................................................................................................................................................7 、供需銜接平臺(tái) .......................................................................................................................................................7 、行業(yè)細(xì)分平臺(tái) .......................................................................................................................................................7 、客觀公正的評(píng)價(jià)平臺(tái) ..........................................................................................................................................7 、支持行業(yè)可持續(xù)發(fā)展的平臺(tái)（拓展方案部分） ............................................................................................8 二、平臺(tái)設(shè)計(jì)原則 ............................................................................................................................................................8 、可運(yùn)營(yíng) ...................................................................................................................................................................8 、可管理 ...................................................................................................................................................................8 、可維護(hù) ...................................................................................................................................................................9 第三部分、家政服務(wù)網(wǎng)絡(luò)中心建設(shè)方案概述 ..................................................................................................................9 一、網(wǎng)絡(luò)拓?fù)鋱D ................................................................................................................................................................9 二、家政服務(wù)網(wǎng)絡(luò)中心業(yè)務(wù)功能視圖 ........................................................................................................................ 10 三、平臺(tái)功能視圖 ..........................................................................................................................................................11 四、家政服務(wù)業(yè)務(wù)的處理流程 .................................................................................................................................... 12 、服務(wù)類工單 ........................................................................................................................................................ 12 、服務(wù)類工單的業(yè)務(wù)流程示意圖 ....................................................................................................................... 12 、工單流轉(zhuǎn)情況說明 ......................................................................................................................................... 12 、咨詢類工單 ........................................................................................................................................................ 13 、咨詢工單處理流程示意圖 .............................................................................................................................. 13 、流程描述 ........................................................................................................................................................ 13 、投訴類工單 ........................................................................................................................................................ 14 、投訴工單處理流程 ......................................................................................................................................... 14 、流程描述 ........................................................................................................................................................ 14 、建議類工單 ........................................................................................................................................................ 15 、建議工單處理流程 ......................................................................................................................................... 15 、流程描述 ........................................................................................................................................................ 15 第四部分、系統(tǒng)構(gòu)成及功能描述 .................................................................................................................................... 15 一、家政服務(wù)網(wǎng)站系統(tǒng) ....