【正文】 1 / 56杭州網(wǎng)絡(luò)技術(shù)有限公司組織績效提升工程咨詢項(xiàng)目報(bào)告（02－組織管理體系）博脈國際咨詢有限公司二○○七年五月二十八日2 / 56目　　錄業(yè)務(wù)管理流程 ........................................................................................................................................................................................................................................................................4一、 常規(guī)產(chǎn)品實(shí)現(xiàn)流程 ...............................................................................................................................................................................................................................................4二、 新品訂單受理流程 ...............................................................................................................................................................................................................................................6三、 研發(fā)項(xiàng)目管理流程 ...............................................................................................................................................................................................................................................8四、 發(fā)貨管理流程 .....................................................................................................................................................................................................................................................10五、 顧客投訴處理流程 .............................................................................................................................................................................................................................................12六、 客戶信用評價(jià)流程 .............................................................................................................................................................................................................................................14七、 客戶索賠處理流程 .............................................................................................................................................................................................................................................16八、 客戶滿意度調(diào)查流程 .........................................................................................................................................................................................................................................18九、 供應(yīng)商評審流程 .................................................................................................................................................................................................................................................20十、 采購實(shí)施流程 .....................................................................................................................................................................................................................................................22經(jīng)營管理流程 ......................................................................................................................................................................................................................................................................24十一、 公司年度經(jīng)營計(jì)劃編制流程 .........................................................................................................................................................................................................................24十二、 公司年度預(yù)算編制流程 .................................................................................................................................................................................................................................26十三、 公司經(jīng)營計(jì)劃與預(yù)算調(diào)整流程(預(yù)算內(nèi)) ......................................................................................................................................................................................................28十四、 公司經(jīng)營計(jì)劃與預(yù)算調(diào)整流程（預(yù)算外） .................................................................................................................................................................................................30人力資源管理流程 ..............................................................................................................................................................................................................................................................32十五、 人力資源規(guī)劃流程 .........................................................................................................................................................................................................................................32十六、 中層干部人事任免流程 .................................................................................................................................................................................................................................34十七、 內(nèi)部招聘流程 .................................................................................................................................................................................................................................................36十八、 外部招聘流程 .................................................................................................................................................................................................................................................38十九、 員工入職管理流程 .........................................................................................................................................................................................................................................41二十、 培訓(xùn)管理流程 .................................................................................................................................................................................................................................................43二十一、 培訓(xùn)實(shí)施流程 ...................................................................................................