質量管理八大原則中英對照(已修改)
2025-04-20 04:43 本頁面
【正文】 質量管理八大原則(中英文對照)作者：孫云 （來源：希賽網(wǎng)）本譯文表述的雖然是ISO9000:2000系列標準下的質量管理原則，但這些原則與CMM/CMMI標準的管理原則是相通的。特別是CMMI標準，綜合了三個源標準，也借鑒和融合了當今適用的管理理論和實踐，包括ISO9000等其他的標準的管理思想。 各軟件企業(yè)所服務的行業(yè)不同，企業(yè)性質不同，組織戰(zhàn)略不同，實施ISO9000標準，推行CMM/CMMI標準也就會有不同的實施方法。但管理原則應該是一致的。 所以，本人翻譯了ISO官方網(wǎng)站上的這篇文章，希望對廣大企業(yè)理解和實施CMM/CMMI/ISO9000標準有啟發(fā)和幫助。 Introduction 介紹 This document introduces the eight quality management principles on which the quality management system standards of the revised ISO 9000:2000 series are based. These principles can be used by senior management as a framework to guide their organizations towards improved performance. The principles are derived from the collective experience and knowledge of the international experts who participate in ISO Technical Committee ISO/TC 176, Quality management and quality assurance, which is responsible for developing and maintaining the ISO 9000 standards. 本文介紹了修訂版ISO9000:2000質量管理體系標準所依據(jù)的八大管理原則。這些原則可以作為一個框架，指導高級管理者改進組織的績效。這些原則來源于參與ISO技術委員會ISO/TC176質量管理和質量保證的國際專家組的集體經(jīng)驗和知識。技術委員會負責ISO9000標準的開發(fā)和維護。 The eight quality management principles are defined in ISO 9000:2000, Quality management systems Fundamentals and vocabulary, and in ISO 9004:2000, Quality management systems Guidelines for performance improvements. 這八大管理原則在以下二個標準中有定義：ISO9000:2000,質量管理體系基礎和詞匯；ISO9004:2000，質量管理體系績效改進指南。 This document gives the standardized descriptions of the principles as they appear in ISO 9000:2000 and ISO 9004:2000. In addition, it provides examples of the benefits derived from their use and of actions that managers typically take in applying the principles to improve their organization39。s performance. 本文給出了八大管理原則在ISO 9000:2000和ISO 9004:2000中的標準描述。另外，列舉了使用這些原則的一些好處，以及管理人員應用這些原則改進組織績效的有代表性的做法。 Principle 1 Customer focus 原則1 以客戶為關注焦點 Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations. 組織依賴于他們的客戶，所以應該了解客戶現(xiàn)在和將來的需求，應該滿足客戶需求并努力超越客戶期望。 Key benefits: 關鍵好處： Increased revenue and market share obtained through flexible and fast responses to market opportunities. 通過靈活和快速的對市場機會的反應提高了收入和市場份額。 Increased effectiveness in the use of the organization39。s resources to enhance customer satisfaction. 提高了組織對資源的有效利用來增強客戶滿意。 Improved customer loyalty leading to repeat business. 提高了客戶忠誠度，留住回頭客。 Applying the principle of customer focus typically leads to: 應用以客戶為關注焦點通常需要： Researching and understanding
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