crm系統(tǒng)操作手冊(cè)(已修改)
2025-04-04 12:57 本頁面
【正文】 1......................................................................................................2 CRM 簡介 ..........................................................................................................................2 CRM 的現(xiàn)狀與發(fā)展 ..........................................................................................................2 CRM 教學(xué)與浙科 CRM 教學(xué)軟件 ...................................................................................3第二章 系統(tǒng)功能說明 ..............................................................................................3 功能介紹 .................................................................................................................................3 線索管理 .................................................................................................................................4 客戶/聯(lián)系人管理 ....................................................................................................................8 銷售機(jī)會(huì)管理 .......................................................................................................................12 競(jìng)爭對(duì)手管理 .......................................................................................................................14 銷售預(yù)期管理 .......................................................................................................................16 市場(chǎng)拓廣 ...............................................................................................................................17 客服管理 ...............................................................................................................................18 報(bào)表管理 ...............................................................................................................................20 日歷管理 .............................................................................................................................21 設(shè)置 .....................................................................................................................................23第三章 CRM 教學(xué)實(shí)驗(yàn) ...........................................................................................28 實(shí)驗(yàn)準(zhǔn)備 ...............................................................................................................................28 開始實(shí)驗(yàn) ...............................................................................................................................29 主要業(yè)務(wù)流程 .......................................................................................................................312
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