【正文】 統(tǒng)一 IT 運維管理平臺 解決方案白皮書 目 錄 1 前言 ................................................................................................................... 5 2 方案體系架構(gòu) ..................................................................................................... 8 方案邏輯結(jié)構(gòu) .............................................................................................. 8 CMS/CMDB 配置管理系統(tǒng) ........................................................................ 10 集中監(jiān)控平臺 .............................................................................................11 數(shù)據(jù)采集層 .........................................................................................11 數(shù)據(jù)處理層 .........................................................................................11 自動化管理平臺 ........................................................................................ 12 流程管理平臺 ............................................................................................ 12 數(shù)據(jù)展現(xiàn)平臺 ............................................................................................ 13 對應(yīng)的 BMC 產(chǎn)品 ...................................................................................... 14 CMS/CMDB 配置 管理系統(tǒng) ................................................................. 14 集中監(jiān)控平臺 ..................................................................................... 14 自動化管理平臺 ................................................................................. 15 流程管理平臺 ..................................................................................... 16 3 系統(tǒng)組成及功能 ............................................................................................... 18 CMS/CMDB 配置管理系統(tǒng) ........................................................................ 18 CMS/CMDB 功能 ............................................................................... 19 ADDM 發(fā)現(xiàn)工具功能 ......................................................................... 29 集中監(jiān)控平臺 ............................................................................................ 33 數(shù)據(jù)采集功能 ..................................................................................... 33 數(shù)據(jù)處理功能 ..................................................................................... 43 自動化管理平臺 ........................................................................................ 49 服務(wù)器自動化管理功能 ....................................................................... 53 網(wǎng)絡(luò)自動化管理功能 .......................................................................... 68 流程管理平臺 ............................................................................................ 78 服務(wù)臺 ............................................................................................... 78 事件管理 ............................................................................................ 81 問題管理 ............................................................................................ 86 知識庫管理 ........................................................................................ 88 變更管理 ............................................................................................ 89 發(fā)布管理 ............................................................................................ 94 服務(wù)級別管理 ..................................................................................... 96 數(shù)據(jù)展現(xiàn)平臺 ............................................................................................ 99 管理門戶 ...........................................................................................100 操作控制臺 .......................................................................................101 報表系統(tǒng) ...........................................................................................104 4 整體解決方案 ..................................................................................................106 業(yè)務(wù)建模 ..................................................................................................106 業(yè)務(wù)影響性分析 ....................................................................................... 115 業(yè)務(wù)保障 ..................................................................................................120 5 BSM 業(yè)務(wù)服務(wù)管理 .........................................................................................123 IT 運維管理趨勢 ......................................................................................123 應(yīng)運而生的 BMC 業(yè)務(wù)服務(wù)管理 ................................................................124 BMC 業(yè)務(wù)服務(wù)管理框架 ...........................................................................125 1. 規(guī)劃與監(jiān)管 ..............................................................................................125 2. 服務(wù)與支持 ..............................................................................................126 3. 供應(yīng)與配置 ..............................................................................................127 4. 監(jiān)控與運營 ..............................................................................................128 5. 集成與調(diào)和 ..............................................................................................129 業(yè)務(wù)行于 IT，而 IT 行于 BMC ..................................................................129 產(chǎn)品配置列表 ...........................................................................................132 6 案例介紹 .........................................................................................................136 中國建設(shè)銀行 ...........................................................................................136 項目背景 ...........................................................................................136 解決方案 ...........................................................................................136 中國農(nóng)業(yè)銀行 ...........................................................................................137 項目背景 ........................