【正文】 isk Response Planning 風(fēng)險(xiǎn)應(yīng)對(duì)計(jì)劃 Risk Monitoring Control 風(fēng)險(xiǎn)監(jiān)控和控制 Processes required to effectively identify, analyze, and respond to project risks 有效識(shí)別，分析和應(yīng)對(duì)項(xiàng)目風(fēng)險(xiǎn) 的過程 Project Risk Life Cycle 項(xiàng)目風(fēng)險(xiǎn)生命周期 ? Risk varies throughout the life cycle 風(fēng)險(xiǎn)在整個(gè)生命周期變化 ? Risk is high in the concept and development phases, decreasing as work is acplished 分險(xiǎn)在概念和開發(fā)階段風(fēng)險(xiǎn)最高，隨工作的完成逐漸降低 ? Amount at stake is low in the early phases and increases as work is acplished風(fēng)險(xiǎn)的數(shù)量在早期最少，隨工作的完成逐漸增多 ? The area of overlap is known as the highrisk impact area 交叉區(qū)域被認(rèn)為高風(fēng)險(xiǎn)影響區(qū)域 Risk Identification 風(fēng)險(xiǎn)的識(shí)別 ? Internal risks – Things that the project team can control or influence 內(nèi)部風(fēng)險(xiǎn)－那些項(xiàng)目組可以控制和影響的事情 ? External risks – Things beyond the control or influence of the project team 外部風(fēng)險(xiǎn)－那些超出項(xiàng)目組控制和影響的事情 ? Risk identification is concerned with opportunities (positive outes), as well as with threats (negative outes) 風(fēng)險(xiǎn)的識(shí)別與幾乎（正面的結(jié)果）和威脅（ 負(fù)面結(jié)果）有關(guān) Determining which risks are likely to affect the project and documenting the characteristics of each 確定那些風(fēng)險(xiǎn)影響項(xiàng)目，并文件化每個(gè)特征 Risk Identification 風(fēng)險(xiǎn)識(shí)別 ? Types 類型 – Business (profit or loss) and insurable (loss) 商業(yè)（利潤(rùn)和損失） 和 可保險(xiǎn)的（損失） – Known known 已知已知 Total certainty 完全確定 – Known unknown 已知未知 Degree of uncertainty 部分未確定 – Unknown unknown不知未知 Total uncertainty 完全不確定 ? Categories 種類 – External, unpredictable 外部的，不能預(yù)測(cè) Regulatory, etc. 法規(guī)等 – External, predictable外部的，能預(yù)測(cè) Market risks 商業(yè)風(fēng)險(xiǎn) – Internal, nontechnical 內(nèi)部的，非技術(shù)的 Management 管理 – Technical 技術(shù) Design 設(shè)計(jì) – Legal 法律 Contractual 合同 Procurement Management 采購(gòu)管理 Procurement Planning 采購(gòu)計(jì)劃 Solicitation Planning 招標(biāo)計(jì)劃 Solicitation 招標(biāo) Source Selection 資源選點(diǎn) Contract Administration 合同管理 Contract Closeout 合同結(jié)束 Processes required to acquire goods and services from outside the anization從外部獲得貨物和服務(wù)的過程 階段 1:計(jì)劃和項(xiàng)目定義 ?本階段的目的就是要確保顧客的需求和期望能得到清楚的理解 階段 1:計(jì)劃和項(xiàng)目定義 ? 輸入 ? 顧客的的呼聲 ? 市場(chǎng)調(diào)研 ? 以往的包修和質(zhì)量信息 ? 小組的經(jīng)驗(yàn) ? 業(yè)務(wù)計(jì)劃 /營(yíng)銷策略 ? 產(chǎn)品 /過程標(biāo)竿數(shù)據(jù) ? 產(chǎn)品 /過程構(gòu)想 ? 產(chǎn)品可靠性的研究 ? 顧客的輸入 計(jì)劃和項(xiàng)目定義 ? 輸出 ? 設(shè)計(jì)目標(biāo) ? 可靠性和質(zhì)量目標(biāo) ? 成本目標(biāo) ? 產(chǎn)能目標(biāo) ? 初始材料清單 ? 初始過程流程圖 ? 初始特殊特性（產(chǎn)品和過程）清單 ? 產(chǎn)品保證計(jì)劃 ? 管理者支持 計(jì)劃和項(xiàng)目定義 ? 識(shí)別顧客的需求和期望 ? 將顧客的需求和期望轉(zhuǎn)換成具體的對(duì)產(chǎn)品和過程的要求 /目標(biāo) ? 方法： ? QFD （質(zhì)量功能展開） 質(zhì)量功能展開（ QFD） ? 一種將顧客要求轉(zhuǎn)換為產(chǎn)品設(shè)計(jì)要求和零件設(shè)計(jì)要求 和過程要求的工具 顧客的要求 產(chǎn)品的要求 零件的要求 過程的要求 質(zhì)量功能展開（ QFD） Eas y t o pu t o nComfo rtabl e wh e n ha ngi ngFits over di f feren t clo thesAcce ssibl e g ear l oop sDoe s no t re strict m o veme ntLi gh tweig htSafeAttractiveTECHN ICAL PRIORITI ESPERC ENT AGE OF T OT AL54 81 .2 63 23 .4 70 .2 98 .6 309 13 10 4 12 31 16 5Our pro du ctComp etito r A39。s p rodu ctComp etito r B39。s p rodu ctDESIGN T ARGETSYYY17 4g19 3g15 7g2503211985364544mm8mm3mm141453Y 16 0g 250 8 6 4mm 2 4612Performa ncemea sure sSize ofran geT e chn icalde tailsDIREC TION OF I MPROVE MENTCU ST OMERREQU IREMENTSTECHN ICALREQU IREMENTS25135352++ +Key t o roof / corre la tionmatrix symbo ls+ Posi tive / Sup po rting Ne gati ve / T rade of fStrong inte rrela tion shipMed iu m interre ltio nsh ipW e