【正文】 u Positive and deep culture changeu Real financial results that impact the bottom lineSigma is a statistical unit of measure that reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defectsperunit, partsper million defective, and the probability of a failure/error(Distribution Shifted 177。 )2 308,5373 66,8074 6,2105 2336 s PPMProcessCapabilityDefects per Million Opp.Six Sigma corresponds to parts per billion if process is centeredSix Sigma Goal3 Sigma 6 Sigma5 Sigma4 Sigma % % % %HistoricalCurrentIntermediateLongtermSigma LongTerm Yield StandardSix Sigma Performance Target.... To ProduceImproved Rolled Throughput Yield, Defects Per Unit, Defects Per Million OpportunityReduced Cost of Poor Quality (COPQ)Improved Capacity and ProductivityReduced Variation In Our Processes / Products$$’sA Problem Solving Methodology? Characterize? Optimize? BreakthroughUSLTLSLUSLTLSLTUSLLSLUSL’LSL’The StrategyCustomer Focused Both Internally ExternallyWhich Business Function Needs It?As long as there is a process that produces an output whether it isa manufactured product, data, an invoice, etc... we can apply the Six Sigma Breakthrough Strategy. For these processes to perform to a customer standard they require correct inputs!!!6 SigmaMethodsMFG..DESIGNSERVICEENGMAINT.ADMIN.QAPURCH.Data is derived from objects, situations, or phenomenon in the form of measurements. Data is used to classify, describe, improve, or control objects, situations, or phenomenon.1. We only use experience, not data.2. We collect data, but just look at the numbers.3. We group the data so as to form charts and graphs.4. We use census data with descriptive statistics.5. We use sample data with descriptive statistics.6. We use sample data with inferential statistics.Levels of Analysis: What level are we??The Foundation of the Six Sigma ToolsThe Role of Six Sigma Six sigma is the best means to realize the philosophy, values, and goals associated with your business initiatives. Region BA6?LinkingPinsBusiness Area InitiativesIt unifies the initiatives and provides a mon language which all people can understand and speak.23How Do We Improve Capability? Our Outputs (Y’s) are determined by our Inputs (X’s). If we know enough about our X’s we can accurately predict Y without having to measure it. ? If we don’t know much about our X’s, then we have to resort to inspection and test (non value added operations).? By knowing and controlling the X’s, we reduce the variability in Y, which decrease the number of defects, improves RTY, cycle time, etc. We can also eliminate or reduce inspection, test, and rework.The Sources of Six Sigma Quality…by controlling...by designing...ContinuouslyReduceProcessVariabilityTighter Upper Lower LimitsTarget valuesLower Limits1. Design best target for performance2. Design system values to reduce variability of performance? ? ? AttractiveImplicitWasteExpressedQ1. If provided would you be......indifferent?...happy?Q2. If not provided......indifferent?...unhappy?Q3. If not provided......indifferent?...unhappy?? ? ? ? ? ? ? ? ? by listening......to what the customer says he/ she wants...performance tolerant to real worl