【正文】 and such that they will be keen to return.作為一家國(guó)際標(biāo)準(zhǔn)的高品質(zhì)酒店，北京諾富特海潤(rùn)酒店將為客人提供最高水準(zhǔn)的服務(wù)質(zhì)量以滿足客人的需求。酒店的所有客人都應(yīng)受到貴賓禮遇。只有這樣，他們?cè)诰频昱c我們一起度過(guò)的時(shí)光才會(huì)是完美的，也只有這樣，他們才會(huì)樂(lè)于再次光臨我們的酒店。I trust that you will take your place in our group and settle in to bee an active, efficient and productive member of the team.我相信，您在我們的集團(tuán)中會(huì)找到自己的位置并且一定會(huì)成為我們這支隊(duì)伍中有著積極、高效和創(chuàng)造精神的一員。This Employee Handbook has been prepared to help you settle into a new environment and inform you of the benefits and opportunities also outlines the rules we have developed,in order for us to work well together at NOVOTEL BEIJING WEST,thus achieving our aims from the very beginning.為了使您能夠適應(yīng)工作環(huán)境，了解和掌握您在本酒店工作所能得到的各種待遇和發(fā)展機(jī)遇，更好地為北京諾富特海潤(rùn)酒店努力工作，我們特地為您編寫了本《員工手冊(cè)》，希望您能充分理解和認(rèn)識(shí)我們的工作目標(biāo)，認(rèn)真遵守我們的各項(xiàng)工作規(guī)定和條例。GOOD THINKINGGeneral Manager總經(jīng)理CHAPTER 1第一章INTRODUCTION OF ACCOR SA amp。 ACCOR ASIA PACIFIC (AAPC)雅高集團(tuán)簡(jiǎn)介和雅高亞太集團(tuán)簡(jiǎn)介INTRODUCTION OF ACCOR SA雅高集團(tuán)簡(jiǎn)介NOVOTEL BEIJING WEST is part of the French based Accor Group,the world39。s largest hotel,catering,restaurant and tourism corporation employing over 125,000 people in 135 countries.北京諾富特海潤(rùn)酒店是全球最大的酒店、宴會(huì)、餐飲和旅游業(yè)公司－法國(guó)雅高集團(tuán)管理的一部分。雅高集團(tuán)在135個(gè)國(guó)家雇傭超過(guò)125，000名員工。Accor39。s core business is the management of hotels and it is currently the largest hotel management group in the world operating 3300 hotels (representing 300,000 rooms) with a hotel chain in every category of the market from luxury to budget acmodation.雅高的核心業(yè)務(wù)是飯店管理，現(xiàn)在是世界上最大的飯店管理集團(tuán)，她以連鎖的方式在全球經(jīng)營(yíng)3300家酒店(擁有30萬(wàn)間客房)，雅高涵蓋了全部的飯店類型，種類從豪華型到經(jīng)濟(jì)型。
Accor39。s hotel brands include:Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1.雅高的飯店品牌包括：Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1。Originally a hotel pany, Accor has diversified its operations into restaurantsand catering,travel agencies,service vouchers and railway passenger acmodation and catering.從一個(gè)飯店管理公司開始，雅高已將她的業(yè)務(wù)領(lǐng)域拓展到餐廳、宴會(huì)、旅行社、餐券服務(wù)和火車旅客住宿、餐飲等方面。INTRODUCTION OF ACCOR ASIA PACIFIC (AAPC)雅高亞太集團(tuán)簡(jiǎn)介The pany menced operations in 1988 in Bangkok,with the first hotel in Australia opening three years later in 1991.公司于一九八八年在曼谷開始運(yùn)作，三年后即一九九一年第一家飯店在澳大利亞開業(yè)。Accor Asia Pacific has the exclusive right to use the hotel brand names of the Accor are Sofitel (deluxe),Novotel(first class),Mercure (a multitiered midmarket brand),Ibis (economy class) and Formule 1 (budget).雅高亞太集團(tuán)享有使用雅高集團(tuán)飯店品牌名稱的專利。這些品牌是：Sofitel (豪華型)，Novotel (高級(jí)型),Mercure(中級(jí)型),Ibis(經(jīng)濟(jì)型),Formule 1(普通型)。In little more than seven years, Accor Asia Pacific (AAPC), Accor’s wholly owned subsidiary in Asia, has established itself as the largest and most dynamic hotel group in the Asia Pacific region.雅高亞太集團(tuán)系雅高集團(tuán)在亞洲全資擁有的子公司，僅在七余年內(nèi)已成為亞太地區(qū)最大的及最有活力的飯店管理集團(tuán)。Boasting over 140 hotels and over 28,000 hotel rooms,AAPC hotels can now be found in 15 countries in – Australia, New Caledonia, China, Korea, Phili ppines, Indonesia, Sigapore, Malaysia, Thailand, Vietnam, Cambodia, Laos, Myanmar, India and Japan.擁有超過(guò)140家飯店和超過(guò)28，000間客房，現(xiàn)在雅高亞太集團(tuán)的飯店在亞太地區(qū)的15個(gè)國(guó)家隨處可見——澳大利亞、新西蘭、新喀里多尼亞、中國(guó)、韓國(guó)、菲律賓、印度尼西亞、新加坡、馬來(lái)西亞、泰國(guó)、越南、柬埔寨、老撾、緬甸和日本。A further 50 hotels and 12,000 rooms are mitted or under the pany on target to increase to some 200 hotels by the end of two thirds of AAPC39。s hotels are in Asia and one third in China.公司的目標(biāo)是在2002年底前吸收已達(dá)成意向和另外正在建設(shè)中的擁有一萬(wàn)二千間客房的五十家飯店，使集團(tuán)飯店總數(shù)發(fā)展到二百家左右。目前雅高亞太集團(tuán)三分之二的飯店分布在亞洲，另有三分之一在澳大利亞。The rapidly growing portfolio of hotels is plemented by an international sales amp。 marketing and Accor reservations network services.飯店迅速增長(zhǎng)的業(yè)務(wù)量是由一個(gè)國(guó)際性的銷售、市場(chǎng)推廣和雅高預(yù)訂網(wǎng)絡(luò)服務(wù)所帶動(dòng)。INTRODUCTION OF NOVOTEL諾富特簡(jiǎn)介Novotel, Good Thinking諾富特，最佳選擇Novotel, Wele Home諾富特，歡迎您330 hotels and resorts equaling rooms in 54 countries with restaurants open from 6 am to midnight,meeting and conference rooms,swimming pools,car day more than people around the world choose Novotel for its wide range of location,the staff39。s warm wele,atmosphere and decor,free acmodation for up to two children (under 16) sharing their parent39。s room,the reputation of the buffet breakfast,the quality,the fort and spaciousness of the rooms,the Accor Card,the Advantage Plus card etcetera分布在54個(gè)國(guó)家，擁有52000間房間的330家飯店和度假村，從早上6∶00至午夜提供餐飲，各種會(huì)議，游泳池，停車場(chǎng)等服務(wù)。每天40000多人選擇諾富特是由于它的飯店遍及世界各地，服務(wù)熱情友好，環(huán)境舒適，裝飾美觀，與父母同住的(最多)兩位16歲以下兒童可享受免費(fèi)住宿服務(wù)的優(yōu)惠待遇。信譽(yù)極高的自助早餐，高質(zhì)量，舒適和寬敞的客房，方便的ACCOR卡以及其它各種優(yōu)惠卡。The Novotel Spirit諾富特精神A warm atmosphere a friendly smile,attentive touches a relaxed bar,we are always at your service伴隨著溫馨的氣氛，友好的微笑，殷切的關(guān)懷，輕松的環(huán)境，我們隨時(shí)為您服務(wù)。From your arrival to your departure,at Novotel we do our utmost to see that you feel home.在諾富特，從您的光臨直到您的離店，我們會(huì)盡最大努力使您感到賓至如歸。It39。s a part of our philosophy.這是我們服務(wù)理念的一部分。The room:客房Whether you are traveling alone or with your family,our rooms decorated in warm colors offer a full 24m2 of living spaceA corridor with closet, large bed,sitting area,color TV,mini bar,AC,and room for fortable stay.不管您是單獨(dú)旅游還是同您的家人一起旅游，我們都將為您提供24平方米的裝飾溫馨舒適的客房(包括帶壁櫥的走廊、大床、會(huì)客區(qū)、彩色電視機(jī)、小酒巴、空調(diào))。For the business traveler,desk with puter outlet and IDD對(duì)于商務(wù)旅游者，我們提供帶電腦輸出端口的電腦桌以及長(zhǎng)途電話。The bathroom:浴室Warm and appealing colors for more , bath with shower,large towel.The Novotel bathroom offers the ideal ambience to relax and reenergize.溫暖和吸引人的顏色使您更感舒適。面盆，帶淋浴的浴室，大毛巾，諾富特的浴室為您提供一個(gè)放松和重新恢復(fù)體力的環(huán)境。The restaurant:餐廳Anytime is the right time for an enjoyable pause.From 6∶00 to 24∶00To start your day, nothing like a tempting buffet breakfast to awaken your appetite!無(wú)論何時(shí)都是令您做一個(gè)愉快的短暫停留的最好時(shí)機(jī)。從6∶00—24∶00當(dāng)您開始新的一天，沒有什么能象您品嘗美味自助早餐而喚起您的食欲那樣，使您一天感到輕松愉快。The Bar酒吧Quiet laughter,soft music,the pleasant sound of tinkling glass…at the Novotel bar you can unwind in a warm friendly atmosphere.閑適的笑聲，輕柔的音樂(lè)，碰杯時(shí)的快樂(lè)的響聲……在諾富特酒吧，您可以在溫馨友好的環(huán)境中放松心情。Meetings:會(huì)議室Novotel offers large modular meeting rooms equipped with the latest can concentrate on your speech while we take care of the rest.諾富特為您提供裝備先進(jìn)科技設(shè)備的大型標(biāo)準(zhǔn)會(huì)議室。Receptions:招待會(huì)Wedding,theme evenings,anniversaries,coc