【正文】 一定會成為我們這支隊伍中有著積極、高效和創(chuàng)造精神的一員。酒店的所有客人都應(yīng)受到貴賓禮遇。在亞洲，雅高亞太集團(tuán)管理著140多家飯店，已成為該區(qū)最大的飯店管理集團(tuán)，作為北京諾富特海潤酒店的一名員工，您已成為雅高集團(tuán)的一名成員。As an employee of this hotel,you have been selected on the basis of your educational and professional backgrounds,your ability to serve guests in the best manner and your skills to contribute to the success of the hotel and establish its reputation as BEIJING s best 4 STAR acmodation and dining venue.在您被挑選成為酒店的一名成員時，我們對您的教育和職業(yè)背景、您對客人的服務(wù)能力和態(tài)度及您對酒店的成功運營和確立酒店成為北京最完美的酒店而擁有的技能都做了充分的考慮。THE NOVOTEL BEIJING WEST WILL BE POSITIONED AS THE BEST HOTEL 4 STAR IN BEIJINGAND WILL CONSISTENTLY EXCEED CUSTOMER EXPECTATIONS THROUGH A HIGHLY TRAINED AND MOTIVATED TEAM OF EMPLOYEES COMMITTED TO MAXIMISING PROFITS AND VALUE FOR THE OWNERS.北京諾富特海潤酒店將成為北京最好的酒店，經(jīng)過高水平培訓(xùn)的積極的員工隊伍將不斷給客戶帶來超值服務(wù)，并給業(yè)主創(chuàng)造最大的效益。THE OWNERS WILL BENEFIT FROM OUR COMMITMENT THROUGH AN INCREASING RETURN ON THEIR INVESTMENT.業(yè)主的投資將因我們的托管而帶來不斷增加的回報。OUR SALES AND MARKETING TEAM WILL BE COMMITTED TO MAXIMIZING REVENUE WHILST GAINING RESPECT AMONGST COMPETITORS AND THE LOCAL COMMUNITY.我們的銷售和市場隊伍也將在取得最大利潤的同時獲得同行和當(dāng)?shù)厣鐖F(tuán)的尊重。THE HOTEL WILL OFFER UNIQUE AND DISTINCTIVE CHARACTER AND CHARM，WITH STANDARDS OF SERVICE AND FACILITIES THAT REFLECT A GENEROSITY OF SPIRIT , ELEGANCE AND SOPHISTICATION.酒店將以其獨特的品質(zhì)和魅力，提供標(biāo)準(zhǔn)的服務(wù)和設(shè)施，反映慷慨、優(yōu)雅和成熟的精神。
The Chinese version of this handbook will be deemed as the base for implementation, mediation and arbitration.本員工手冊以中文文本為今后執(zhí)行、調(diào)解、仲裁的標(biāo)準(zhǔn)和依據(jù)。The Management reserves the right to amend any part contained in this handbook. Any amendment should be reviewed and approved by the hotel Labor Union and the Staff Representative Meeting before it can take effect and be implemented. Where any point in this handbook differs from the notices, circulars that the Hotel may issue from time to time, the latter will take precedence.北京諾富特海潤酒店管理層有權(quán)對本手冊的內(nèi)容進(jìn)行修改與調(diào)整，并經(jīng)酒店工會和職代會審議通過后方能生效實行。 Safety at work 員工安全工作的管理規(guī)定 of Misconduct 違紀(jì)類別 of Disciplinary Action 紀(jì)律處分的結(jié)構(gòu) Guidelines 總方針 procedure 員工進(jìn)行申訴的程序CHAPTER Responsibility第六章員工職責(zé)規(guī)范 uniform 員工個人工作服的保管和使用 hygiene 員工個人衛(wèi)生規(guī)范 grooming 員工個人儀表儀容規(guī)范 員工個人體態(tài)規(guī)范 員工工作態(tài)度要求 員工工作環(huán)境規(guī)范 員工守時準(zhǔn)則 and prompt service 員工工作效率和服務(wù)效率的要求CHAPTER Facilities第七章員工設(shè)施介紹 dining room 員工餐廳 locker amp。 Found items 失物招領(lǐng) 員工不允許偷竊酒店物品的管理規(guī)定 pager amp。 exit 員工通道管理規(guī)定 card amp。s Day婦女節(jié)假 Leave 年假 Leave 婚假 Leave 產(chǎn)假 Leave 喪假 Leave探親假 Leave公假 Injury工傷 Benefits 醫(yī)療福利 Leave 住院 medical Leave 醫(yī)療期 without Pay 事假 end Bonus 年終獎 獎金 員工獎勵 員工培訓(xùn) Allowance 英語津貼CHAPTER Rules amp。 swipe card 考勤卡的使用規(guī)定 出勤的要求 uniform 員工工作服. promotion amp。 北京諾富特海潤酒店員工手冊Employee Handbook of Novotel Beijing West目錄Foreword 前言Mission Satement 企業(yè)宗旨Wele Message from the General Manager 總經(jīng)理歡迎辭CHAPTER 1. Accor/AAPC Presentation第一章 雅高集團(tuán)簡介/雅高亞太集團(tuán)簡介NOVOTEL WORLDWIDE諾富特簡介NOVOTEL BEIJING WEST北京諾富特海潤酒店簡介CHAPTER at all levels and the Accor values第二章雅高集團(tuán)飯店管理的全方位職業(yè)化表現(xiàn)及雅高品質(zhì)CHAPTER terms and conditions of employment第三章北京諾富特海潤酒店員工聘用條例[WB] guideline員工聘用指南 period 員工試用期 hours,rest days amp。 overtime 工作時間、休息日和超時工作
Salary 基本工資說明 month Salary 年終雙薪 card amp。 demotion 調(diào)崗、晉升和降職 of employment contract 合同續(xù)約 service and entire time 限制兼職工作之規(guī)定 of personal particulars 個人情況變更說明CHAPTER Benefits第四章員工福利 meals免費工作餐 Holidays 法定節(jié)假日 Lady39。 Regulations第五章北京諾富特海潤酒店員工必須遵守的各項管理規(guī)定 Badge 員工工牌管理規(guī)定 ID card 員工工作證管理規(guī)定 entrance amp。 daily time sheet 員工考勤管理規(guī)定 visit 員工接待私人來訪的管理規(guī)定 calls 員工接打私人電話的管理規(guī)定 員工在店內(nèi)吸煙的管理規(guī)定 員工使用客用洗手間的管理規(guī)定 of lifts/elevators 員工使用電梯的管理規(guī)定 員工不允許在店內(nèi)閑逛的管理規(guī)定 amp。 Handphone 員工配帶私人傳呼機(jī)和手機(jī)的管理規(guī)定
員工必須遵守酒店保密制度的管理規(guī)定 amp。 staff locker room 員工更衣柜和更衣室 notice board 員工布告欄 activity area 員工活動區(qū)域CHAPTER you should do in case of第八章緊急事故處理一旦遇有緊急事故，您該這樣做 意外事故 of lifts/elevators 電梯故障Appendix ⅠPersonal Grooming Standard For Male附錄 １員工個人儀表準(zhǔn)則(女)Personal Grooming Standard For Female員工個人儀表準(zhǔn)則(男)
Appendix ⅡEmployee Handbook acceptance附錄 《員工手冊》協(xié)議FOREWORD前言This Employee Handbook is designed to give you an overall insight and understanding of working in NOVOTEL BEIJING WEST.本員工手冊旨在使您對北京諾富特海潤酒店有一個全面的認(rèn)識和了解。今后酒店頒布的任何管理條例有與之相駁之處，均以后者為準(zhǔn)。MISSION STATEMENT企業(yè)宗旨THE NOVOTEL BEIJING WEST WILL BE RECOGNISED BY ITS GUESTS LOCALLY, DOMESTICALLY AND INTERNATIONALLY AS FIRST CLASS LUXURY HOTEL AIMED AT THE UPPER END OF THE BUSINESS AND LEISURE TRAVEL MARKET.北京諾富特海潤酒店致力于商業(yè)和旅游娛樂市場的最高目標(biāo)，將被當(dāng)?shù)丶皣鴥?nèi)外客戶公認(rèn)為第一流的豪華酒店。
THE HOTEL WILL COMBINE THE FRIENDLINESS OF THE CHINESE PEOPLE AND EXPERIENCE OF ACCOR HOTELS TO DELIVER A HIGH AND CONSISTENT SERVICE PROMISES TO ALL GUESTS酒店將中國人民的友好精神與雅高集團(tuán)的酒店管理經(jīng)驗相結(jié)合，為所有賓客提供始終如一的高質(zhì)量的服務(wù)。OUR STAFF WILL BE PROUD TO WORK IN AN ENVIRONMENT THAT IS BOTH SUCCESSFUL AND EFFICIENT AND CONDUCTIVE FOR CAREER ADVANCEMENT WITHIN ACCOR HOTELS.我們的員工將以能夠在雅高集團(tuán)酒店富有成就的、高效的并有助于其職業(yè)發(fā)展的工作環(huán)境中任職而驕傲。THE MANAGEMENT WILL INITIATE PROCEDURES TO ENSURE ENVIRONMENTALLY FRIENDLY PRACTICES ARE UNDERTAKEN TO PRESERVE THE ENVIRONMENT AND SURROUNDS OF BEIJING.我們將在管理中發(fā)起環(huán)保措施，以確保這些積極措施的落實，保護(hù)北京的環(huán)境。WELCOME MESSAGE FROM THE GENERAL MANAGER總經(jīng)理歡迎辭Wele to NOVOTEL PEACE HOTEL北京諾富特海潤酒店歡迎您!Dear Colleagues.親愛的各位員工：Wele to the team of NOVOTEL BEIJING WEST,which is managed by Accor Asia Pacific.歡迎各位加入北京諾富特海潤酒店的員工隊伍，北京諾富特海潤酒店是由雅高亞太集團(tuán)管理。As an employee of NOVOTEL BEIJING WEST you bee part of a worldwide group of over 125,000 of ACCOR,a Frenchbased pany which owns and/or manages some 3300 Hotels in more than 85 Asia,Accor is already the largest hotel group in the region with over 140 hotels.雅高是一家總部在法國、在全世界85個國家擁有(或管理)3300多家飯店、聘用超過125，000名員工的世界性飯店管理集團(tuán)。NOVOTEL BEIJING WEST as a quality international deluxe hotel is mitted to promote guest satisfaction by providing the highest level of our guests should be treate