【正文】 d as a ,the time they spend at the hotel,with us,should be perfect,successful and such that they will be keen to return.作為一家國際標(biāo)準(zhǔn)的高品質(zhì)酒店，北京諾富特海潤酒店將為客人提供最高水準(zhǔn)的服務(wù)質(zhì)量以滿足客人的需求。只有這樣，他們在酒店與我們一起度過的時光才會是完美的，也只有這樣，他們才會樂于再次光臨我們的酒店。This Employee Handbook has been prepared to help you settle into a new environment and inform you of the benefits and opportunities also outlines the rules we have developed,in order for us to work well together at NOVOTEL BEIJING WEST,thus achieving our aims from the very beginning.為了使您能夠適應(yīng)工作環(huán)境，了解和掌握您在本酒店工作所能得到的各種待遇和發(fā)展機(jī)遇，更好地為北京諾富特海潤酒店努力工作，我們特地為您編寫了本《員工手冊》，希望您能充分理解和認(rèn)識我們的工作目標(biāo)，認(rèn)真遵守我們的各項工作規(guī)定和條例。 ACCOR ASIA PACIFIC (AAPC)雅高集團(tuán)簡介和雅高亞太集團(tuán)簡介INTRODUCTION OF ACCOR SA雅高集團(tuán)簡介NOVOTEL BEIJING WEST is part of the French based Accor Group,the world39。雅高集團(tuán)在135個國家雇傭超過125，000名員工。s core business is the management of hotels and it is currently the largest hotel management group in the world operating 3300 hotels (representing 300,000 rooms) with a hotel chain in every category of the market from luxury to budget acmodation.雅高的核心業(yè)務(wù)是飯店管理，現(xiàn)在是世界上最大的飯店管理集團(tuán)，她以連鎖的方式在全球經(jīng)營3300家酒店(擁有30萬間客房)，雅高涵蓋了全部的飯店類型，種類從豪華型到經(jīng)濟(jì)型。s hotel brands include:Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1.雅高的飯店品牌包括：Sofitel, Novotel, Mercure, Ibis, Motel 6 and Formule 1。INTRODUCTION OF ACCOR ASIA PACIFIC (AAPC)雅高亞太集團(tuán)簡介The pany menced operations in 1988 in Bangkok,with the first hotel in Australia opening three years later in 1991.公司于一九八八年在曼谷開始運(yùn)作，三年后即一九九一年第一家飯店在澳大利亞開業(yè)。這些品牌是：Sofitel (豪華型)，Novotel (高級型),Mercure(中級型),Ibis(經(jīng)濟(jì)型),Formule 1(普通型)。Boasting over 140 hotels and over 28,000 hotel rooms,AAPC hotels can now be found in 15 countries in – Australia, New Caledonia, China, Korea, Phili ppines, Indonesia, Sigapore, Malaysia, Thailand, Vietnam, Cambodia, Laos, Myanmar, India and Japan.擁有超過140家飯店和超過28，000間客房，現(xiàn)在雅高亞太集團(tuán)的飯店在亞太地區(qū)的15個國家隨處可見——澳大利亞、新西蘭、新喀里多尼亞、中國、韓國、菲律賓、印度尼西亞、新加坡、馬來西亞、泰國、越南、柬埔寨、老撾、緬甸和日本。s hotels are in Asia and one third in China.公司的目標(biāo)是在2002年底前吸收已達(dá)成意向和另外正在建設(shè)中的擁有一萬二千間客房的五十家飯店，使集團(tuán)飯店總數(shù)發(fā)展到二百家左右。The rapidly growing portfolio of hotels is plemented by an international sales amp。INTRODUCTION OF NOVOTEL諾富特簡介Novotel, Good Thinking諾富特，最佳選擇Novotel, Wele Home諾富特，歡迎您330 hotels and resorts equaling rooms in 54 countries with restaurants open from 6 am to midnight,meeting and conference rooms,swimming pools,car day more than people around the world choose Novotel for its wide range of location,the staff39。s room,the reputation of the buffet breakfast,the quality,the fort and spaciousness of the rooms,the Accor Card,the Advantage Plus card etcetera分布在54個國家，擁有52000間房間的330家飯店和度假村，從早上6∶00至午夜提供餐飲，各種會議，游泳池，停車場等服務(wù)。信譽(yù)極高的自助早餐，高質(zhì)量，舒適和寬敞的客房，方便的ACCOR卡以及其它各種優(yōu)惠卡。From your arrival to your departure,at Novotel we do our utmost to see that you feel home.在諾富特，從您的光臨直到您的離店，我們會盡最大努力使您感到賓至如歸。s a part of our philosophy.這是我們服務(wù)理念的一部分。For the business traveler,desk with puter outlet and IDD對于商務(wù)旅游者，我們提供帶電腦輸出端口的電腦桌以及長途電話。面盆，帶淋浴的浴室，大毛巾，諾富特的浴室為您提供一個放松和重新恢復(fù)體力的環(huán)境。從6∶00—24∶00當(dāng)您開始新的一天，沒有什么能象您品嘗美味自助早餐而喚起您的食欲那樣，使您一天感到輕松愉快。Meetings:會議室Novotel offers large modular meeting rooms equipped with the latest can concentrate on your speech while we take care of the rest.諾富特為您提供裝備先進(jìn)科技設(shè)備的大型標(biāo)準(zhǔn)會議室。INTRODUCTION OF NOVOTEL BEIJING WEST北京諾富特海潤酒店簡介LOCATION位置Novotel Beijing West will be the first Accor hotel to open in Beijing with brand new standards. Scheduled to open its doors in early 2008, Novotel Beijing West is located in the heart of Beijing’s “silicon valley” in Zhongguancun and boasts the latest generation of 318 designer rooms, including 228 spaciousrooms suites. Other highlights are the Novotel signature showkitchen restaurant “The Square”, M3 cocktail bar and a spectacular panoramic indoor pool. Novotel Beijing West’s strategic location is also only a few minutes away from the 2008 Olympic Park and to more than a dozen major Universities, while the subway station is at the hotel’s doorstep.北京諾富特海潤酒店是法國雅高集團(tuán)在北京開業(yè)的第一家新品牌標(biāo)準(zhǔn)酒店，預(yù)定于2008年年初開業(yè)，酒店位于北京硅谷核心區(qū)域 ”中關(guān)村”，擁有318套最新式客房，其中包括228套寬大的復(fù)式閣樓型套房。酒店地處交通便利地帶，地鐵站就位于酒店正門附近。ManagementNovotel Beijing West is managed by Accor. Accor is the largest and fastest growing hotel group in the Asia Pacific region, with 51 hotels and 15 175 rooms in China in 26 cities and over 4,000 hotels worldwide. China has presently 11 hotels which are Novotel.酒店管理：北京諾富特海潤酒店是由法國雅高集團(tuán)統(tǒng)一管理的酒店。中國地區(qū)現(xiàn)有11家諾富特酒店。duplex LOFTamp。s and separate rain forest shower on lower level. VGA connection point to LCD screens at bedside and working desk. Complimentary broadband internet access. The Loft Premier are above 50 square meters space of luxury and display a view towards the Summer Palace hills客房及套房酒店擁有318套精心設(shè)計的套房，包括228間寬敞的復(fù)式閣樓型套房。房間寬大且通風(fēng)良好。床邊及工作臺旁配備VGA接口，可連接液晶顯示器。Executive FloorsGorgeous split level suites with Executive amenities and service that includes private checkin and a 180 square meter lounge with a conference boardroom, puter stations and plimentary wifi in all areas, including guest rooms. Healthy breakfast and allday refreshments with happy hours are served with our pliments.行政樓層套房布置豪華，分為上下兩層，房內(nèi)用品齊全，服務(wù)周詳。行政樓層休息區(qū)面積為180平方米。您可在所有區(qū)域（包括客房）享受免費(fèi)無線上網(wǎng)服務(wù)。Restaurant and BarsThe Square is the Novotel signature restaurant with the showkitchen concept and fresh elements. Two private dining rooms available. Serving breakfast, lunch and dinner buffets freshly prepared.M3 Martinis, Music amp。餐廳內(nèi)有兩個包間，客人可在包間內(nèi)享用新出爐的自助早、午、晚餐。酒吧提供優(yōu)質(zhì)雞尾酒，流行音樂和廣受歡迎的飲品，酒吧內(nèi)溫暖舒適，通風(fēng)、采光良好，無論白天還是夜晚，都是您進(jìn)行商務(wù)會談的絕佳之地。s and broadband access and WIFI, while 7 multipurpose meeting rooms are perfect to wele small to midsize functions and conferences. Total banquet facilities space is 1000 sqm.宴會，集會及會議Pentium式的會議室位于酒店3層，可容納230人，您可乘坐電梯或走樓梯直接抵達(dá)。會議室內(nèi)配備液晶顯示器、寬帶接入及無線保真通訊。宴會廳面積為1000平方米。酒店擁有寬大的健身中心，水療中心，按摩浴室及桑拿室。CHAPTER 2第二章PROFESSIONALISM AT ALL LEVELS雅高集團(tuán)飯店管理的全方位職業(yè)化表現(xiàn)THE ACCOR VALUES雅高品質(zhì)PROFESSI