【正文】 xists when an experienced employee is asked to show a new worker around the job site, conduct introduction, and answer the newer39。s questions.?burnout Burnout is a condition of mental, emotional, and sometimes physical exhaustion that results from substantial prolonged stress.?business agent A business agent is a fulltime employee of a local (usually ?craft) union. The business agent helps employees resolve their problems ?with management.?business unionism Business unionism describes unions that seek to improve ?the wages, hours, and working conditions of their members in a business? like manner. (See social unionism.)?buyback Buybacks occur when an employee who attempts to resign is convinced to stay in the employment of the organization. Normally the person is bought back with an offer of increased wages or salary.?Cafeteria benefit programs Cafeteria benefit programs allow employees to? select the fringe benefits and services that answer their individual needs.?career A career is all the jobs that are held during one39。s working life.?career counseling Career counseling assists employees in finding appropriate career goals and paths.? career development Career development consists of those experiences and ?personal improvements that one undertakes to achieve a career plan.?career goals Career goals are the future positions that one strives to reach.? These goals serve as benchmarks along one39。s career path.?career path A career path is the sequential pattern of jobs that form one39。s? career.?career planning Career planning is the process by which one selects career? goals and paths to those goals.?career plateau A career plateau occurs when an employee is in a position ?that he or she does well enough not to be demoted or fired but not well? enough to be promoted.?change agents Change agents are people who have the role of stimulating? change within a group.?checkoff A checkoff provision in a unionmanagement labor agreement requires the employer to deduct union dues from employee paychecks and ?to remit those moneys to the union.?Civil Rights Act of 1964 This act was passed to make various forms of discrimination illegal.?closed shop A closed shop is a workplace where all employees are required? to be members of the union before they are hired. These arrangements? are illegal under the National Labor Relations Act.?codetermination Codetermination is a form of industrial democracy first? popularized in West Germany. It gives workers the right to have representatives vote on management decisions.?coinsurance clause A coinsurance clause is a provision in an insurance policy that requires the employee to pay a percentage of the insured39。s ?expenses?munication Communication is the transfer of information and understanding from one person to another.?parable worth Comparable worth is the idea that a job should be evaluated as to its value to the organization and then paid accordingly. Thus ?jobs of parable worth would be paid equally. For example, two people? with widely different jobs would both receive the same pay if the two ?jobs were of equal value to the employer.?parative evaluation approaches Comparative evaluation approaches are ?a collection of different methods that pare one person39。s performance? with that of coworkers.?pensation Compensation is what employees receive in exchange for their ?work.?Comprehensive Employment and Training Act of 1973 (CETA) CETA was a ?broadranging act designed to provide job training, employment, and job ?hunting assistance to less advantaged persons. It has since been replaced ?by the Job Partnership Training Act.??concentration in employment Concentration exists when an employer (or? some subdivision such as a department) has a higher proportion of employees from a protected class than is found in the employer39。s labor market. (See underutilization.)?concessionary bargaining Concessionary bargaining occurs when labor ?management negotiations result in fewer employerpaid fringe benefits or ?wage concessions, such as a freeze or wage cut.?conciliation agreement a conciliation agreement is a negotiated settlement? agreeable to the EEOC and to all parties involved. Its acceptances closes? the case.?Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) This ?act was signed into law in 1986. COBRA requires employers that provide ?group benefits to employees through a group plan to also provide group ?benefits to qualified beneficiaries with the right to elect to continue their ?coverage for a certain period of time after their coverage would otherwise ?terminate, with a few exceptions.?constructs Constructs are substitutes for actual performance. For example,? a score on a test is a construct for actual learning.?contract labor Contract labor consists of people who are hired (and often ?trained) by an independent agency that supplies panies with needed? human resources for a fee.?contributory benefit plans Contributory benefit plans are fringe benefits that? require both the employer and the employee to contribute to the cost of? the insurance, retirement, or other employer benefit.?coordinated organizing Coordinated organizing occurs when two or more ?unions pool their resources to organize a targeted employer or group of ?employees.?corrective discipline Corrective discipline is an action that follows a rule ?infraction and seeks to discourage further infractions so that future acts ?are in pliance with standards.?counseling Counseling is the discussion of an employee problem with the ?general objective of helping the worker cope with it.?counseling functions Counseling functions are the activities performed by? counselors. They include advice, reassurance, munication, release of ?emotional tension, clarified thinking, and reorientation.?craft unions Craft unions are labor organizations tha