【正文】 Manager Action Types: Approve, Review, Inform, File, Action Required, Attend Meeting, Distribute, Other (Please specify) Version History Ver. No. Ver. Date Revised By Description Filename Jan. 19, 2020 Jerry Wang 1 Chinese Edition Release Mar. 12, 2020 Jerry Wang 2 Chinese Edition Release Jun. 23, 2020 Jerry Wang 3 Chinese Edition Release Sep. 2, 2020 Jerry Wang 4 Chinese Edition Release Oct. 12, 2020 Jerry Wang 5 Chinese Edition Release 4 IHG Greater China IT Standard Operating Procedure How to use this Document 如何使用本文檔 This document can be viewed with Adobe Acrobat reader. There are 4 main menus categorized. 本文檔可以用 Adobe Acrobat reader軟件閱讀。分成四類。 IHG Hotel IT Best Practices amp。 SOPs this document contains本文包括： y IHG IT Best Practices and SOPs Summary in this volume you can see the summary. 本章為摘要。 y IT Operations the documents indicates the IHG Standard Operating procedures and Best practices in IT Operations. This document is focused on how the IT Department will manage the IT environment in an Operations point of view. 本章指出 IT運(yùn)作方面的洲際集團(tuán)標(biāo)準(zhǔn)操作程序和最佳實(shí)踐。重點(diǎn)在于 IT部門如何從運(yùn)作的角度來(lái)管理 IT環(huán)境。 y IT Maintenance this document is focused on how IT Department will manage and maintain the IT Department office, IT Server Room and how to operate and record essential IT things. 本章重點(diǎn)在于 IT部門如何管理和維護(hù) IT辦公室、服務(wù)器機(jī)房和如何操作和紀(jì)錄必要的 IT工作。 y IT Security amp。 Audit the documents indicates the IHG Standard Operating procedures and Best practices in IT Security and Audit. This document is focused on how the IT Department will manage the IT environment in a Security and Audit point of view. 本章指出 IT安全與審計(jì)方面的洲際集團(tuán)標(biāo)準(zhǔn)操作程序和最佳實(shí)踐。重點(diǎn)在于 IT部門如何從安全于審計(jì)的角度來(lái)管理 IT環(huán)境。 y IT Standards you will see standards currently being used in hotel. 本章指出酒店使用的 IT標(biāo)準(zhǔn)。 When to use this document? 何時(shí)使用本文檔？ This document must be used as reference and guideline when plying to the IHG Hotel IT Best Practices and Standard Operating Procedures. This documentation plies with the Chapter 15 of the IHG Financial IT Audit Standards. 本文檔必須做為 IHG酒店標(biāo)準(zhǔn)操作程序和最佳練習(xí)的參考和指導(dǎo)。本文檔符合洲際集團(tuán)酒店財(cái)務(wù)項(xiàng)目第 15章 IT審計(jì) 標(biāo)準(zhǔn)。 5 IHG Greater China IT Standard Operating Procedure Introduction介紹 1 POLICY To serve as guidelines in order to improve the day to day operations in the Hotel IT Department. 為提高酒店 IT部門的日常操作而提供指導(dǎo)。 2 PURPOSES To maintain a healthy system environment and to ensure the hotel IT Department conforms to the IHG IT Audit Standards. 維護(hù)一個(gè)健康的系統(tǒng)環(huán)境并且保證酒店 IT部門符合洲際酒店集團(tuán) IT審計(jì)標(biāo)準(zhǔn)。 3 SCOPE This applies to all Greater China hotels. 所有大中華區(qū)酒店 4 RESPONSIBILITIES The hotel IT Manager has the full responsibilities in ensuring the hotel IT Department Best Practices and is being documented, implemented and exercised. 酒店 IT經(jīng)理必須對(duì) IT部門的最佳實(shí)踐的紀(jì)錄、實(shí)施和聯(lián)系負(fù)責(zé)。 The hotel?s IT Department is responsible for plying with the hotel IT Department Best Practices. 酒店 IT部門負(fù)責(zé)遵從 IT部門的最佳實(shí)踐。 The hotel IT Manager has the full responsibilities in following and tailor fitting the Hotel IT Policies and Procedures based on the hotel operations. It is his own responsibility in enforcing the Pamp。Ps to the departments concerned. 酒店 IT經(jīng)理必須負(fù)責(zé)遵從和適合建立在酒店運(yùn)作基礎(chǔ)上的 IT政策和程序。將 IT政策和程序執(zhí)行到相關(guān)部門是 IT經(jīng)理的責(zé)任。 6 IHG Greater China IT Standard Operating Procedure 2. IT Operations Computer Room Access Department: STANDARD Pamp。P: Information OPERATING Hotel logo Technology PROCEDURE Subject: Date: Computer Room Access Prepared by: Approved by: ____________ ______________________ ___________________ name of IT Manager name of GM name of FC IT Manager General Manager Dir of Finance amp。 Business Supporthotel name Distribution List: Objective To establish policies to limit access to the puter room and adjacent areas in order to maintain the best possible physical protection for the area and equipment. 制定政策限制對(duì)電腦機(jī)房以及相關(guān)區(qū)域的進(jìn)入是為了對(duì)該區(qū)域和電腦設(shè)備進(jìn)行最佳的保護(hù)。 Scope This applies to all Greater China Hotels Information Technology Department. 適用于所有大中華區(qū)酒店 IT部。 Definitions “Employee” refers to fulltime or parttime employees, temporary employees/personnel, or consultants who are “resident” on the entity?s site. A “visitor” is defined as a vendor, guest of an employee, service personnel, or anyone who needs to enter the facility for a short duration, usually not more than one day. “雇員 ”是指全職或兼職的雇員、臨 時(shí)雇員／人員和顧問(wèn)等 “常駐 ”在實(shí)際場(chǎng)所內(nèi)的人員。 “訪客 ”被界定為供應(yīng)商、某個(gè)雇員的客人、服務(wù)人員，或者其它任何需要短期進(jìn)入設(shè)施的人員，通常不超過(guò)一天。 Policy 1) The puter room must be kept locked at all times with access controlled through individually assigned tokens or swipe cards. 所有電腦機(jī)房區(qū)域的門都應(yīng)始終保持鎖閉狀態(tài)，通過(guò)單獨(dú)分配的密碼或者刷卡控制 訪問(wèn)。 7 IHG Greater China IT Standard Operating Procedure 2) Access to the puter room shall be restricted to those that have a business need. 只有業(yè)務(wù)需要時(shí)，才允許使用電腦機(jī)房。 3) Access to the puter room will be granted to an employee only after the proper authorization has been gained. 只有獲得適當(dāng)?shù)氖跈?quán)后，雇員才被準(zhǔn)許使用電腦機(jī)房。 4) Access to the puter room will be removed from an employee once the business need has expired. 當(dāng)業(yè)務(wù)需求終止時(shí)，對(duì)雇員使用電腦機(jī)房的授權(quán)將會(huì)被取消。 5) This policy is implemented to prevent the unauthorized use, misuse, modification or denial of use of pany Information assets. Any user found to be breaking this policy will be subject to disciplinary procedures. 實(shí)施本政策的目的是為了防止盜用、濫用、修改或拒絕使用公司信息資產(chǎn)。任何被發(fā)現(xiàn)違反本政策的用戶將接受相關(guān)處分 Related Procedure 1) Access to the puter room is limited to hotel personnel responsible for maintaining or operating the equipment or other business needs 只有酒店內(nèi)負(fù)責(zé)對(duì)設(shè)備進(jìn)行維護(hù)和操作或者有其他業(yè)務(wù)需要的人員才能使用電腦機(jī)房。 2) Visitors requiring access to the puter room will be escorted into the restricted area by a suitably authorized employee and required to sign the visitor book. 訪客對(duì)電腦機(jī)房受限區(qū)域的使用必須由一個(gè)合適的授權(quán)雇員陪同，并且必須簽署訪客薄。 3) The entrance should be recorded in Computer Room Access Log Book. All access to the p