【正文】 個(gè)人發(fā)展里程碑 ? Execute Personal Development Plan 實(shí)施個(gè)人發(fā)展計(jì)劃 13 The Performance Management Journey 績(jī)效管理之旅 Provide Recognition amp。 Reward 給予認(rèn)可和獎(jiǎng)勵(lì) ? STI payment after Performance Review 績(jī)效評(píng)估后的短期激勵(lì)獎(jiǎng)金 ? Merit increases linked to Performance Review 與績(jī)效評(píng)估相關(guān)聯(lián)的加薪 ? Nominations to attend training and development activities 提名參加培訓(xùn)和發(fā)展活動(dòng) ? Career development 職業(yè)發(fā)展 ? Promotions 升職 14 The Performance Management Journey 績(jī)效管理之旅 Manager Training Workshop – Module Two: The Components 經(jīng)理級(jí)培訓(xùn)課程 – 板塊二：績(jī)效管理的組成要素 15 Module Two Objectives 板塊二：目標(biāo) By the end of this module, you will be able to: 通過(guò)板塊二的學(xué)習(xí)，你將能夠： ? Explain the various sections of each Performance Management form 解釋說(shuō)明每個(gè)績(jī)效管理表格中的不同部分 ? Identify which forms are to be used for each employee population 明確每個(gè)員工群應(yīng)使用的績(jī)效管理表格 ? Understand how to write SMART KPOs 理解如何制定符合 SMART標(biāo)準(zhǔn)的主要工作目標(biāo)（ KPO） ? Know how to utilise the Rating Scale and its definitions 知道如何評(píng)分，以及各分值的含義 ? Describe how to write behaviour based statements for each section of the Performance Review 敘述如何撰寫(xiě)績(jī)效評(píng)估各部分中基于行為的評(píng)價(jià) 16 The Components 績(jī)效管理的組成要素 The Annual Performance Review forms: 年度績(jī)效評(píng)估表： ? Annual Performance Review Corporate Bands 1 – 3 年度績(jī)效評(píng)估總部辦公室 13級(jí) ? Annual Performance Review Corporate Bands 47, Hotel Bands H1H7, Supervisory 年度績(jī)效評(píng)估總部辦公室 47級(jí)，酒店 H1H7級(jí)，主管級(jí) ? Annual Performance Review Corporate Band 8, Hotel Bands H7H10, NonSupervisory 年度績(jī)效評(píng)估總部辦公室 8級(jí)，酒店 H7H10級(jí)，非主管級(jí) The Self Assessment Forms: 自我評(píng)估表： ? Annual Review Self Assessment Form Corporate Bands 13 年度績(jī)效評(píng)估自評(píng)表總部辦公室 13級(jí) ? Annual Review Self Assessment Form Corporate Bands 47, Hotel Bands H1H7, Supervisory 年度績(jī)效評(píng)估自評(píng)表總部辦公室 47級(jí)，酒店 H1H7，主管級(jí) ? Annual Review Self Assessment Form Corporate Band 8, Hotel Bands H7H10, NonSupervisory 年度績(jī)效評(píng)估自評(píng)表總部辦公室 8級(jí)，酒店 H7H10級(jí)，非主管級(jí) The Additional Forms: 附表： ? Key Performance Objectives Form 主要工作目標(biāo)表 ? Personal Development Plan Form 個(gè)人發(fā)展計(jì)劃表 17 The Annual Performance Review Form 年度績(jī)效評(píng)估表 18 ABCs of Documentation 表格填寫(xiě)要求 A = Accurate 準(zhǔn)確 B = Behavioural 以行為為依據(jù) C = Consistent 一致統(tǒng)一 19 How can we write SMART KPO’s? 制定主要工作目標(biāo)的 SMART要求 ? S = Specific The objective should state exactly what the employee is responsible for achieving. ? S = 具體 – 工作目標(biāo)應(yīng)具體說(shuō)出員工需要達(dá)成的職責(zé)。 ? M = Measurable The objective must define quantity, cost, frequency or quality (ensure measurement). ? M = 可衡量 工作目標(biāo)必須具體說(shuō)出在數(shù)量、成本、頻率或質(zhì)量上的要求（保證有衡量標(biāo)準(zhǔn)）。 ? A = Achievable The objective requires some effort or stretch to achieve, but do not discourage the employee. ? A = 可實(shí)現(xiàn) – 工作目標(biāo)需要通過(guò)一些努力或一個(gè)過(guò)程才能實(shí)現(xiàn)，但不應(yīng)太難而讓員工感到氣餒。 ? R = Relevant The objective has a clear impact to the team/anisation?s goals and helps the individual meet their development needs. ? R = 相關(guān) – 工作目標(biāo)對(duì)所在團(tuán)隊(duì) /組織的目標(biāo)有明確的積極影響，并且有助于個(gè)人實(shí)現(xiàn)他們的發(fā)展目標(biāo)。 ? T = Time specific The time in which the objective is to be acplished must be clearly stated. ? T = 有時(shí)限 – 必須明確說(shuō)明完成工作目標(biāo)的時(shí)限要求。 20 Winning Ways 致勝之道 ? We keep our promises and we don’t let people down 我們履行自己的承諾而不失信于他人 ? We seek out the facts and trust our judgement 我們尊重事實(shí)并相信自己的判斷 ? We take decisions even when they’re difficult 即使有時(shí)是困難的，我們?nèi)匀挥掠谧龀鰶Q定 We always do what we believe is right and have the courage and conviction to put it into practice, even when it might be easier not to. We are honest and straightforward and see our decisions through. 我們始終做我們認(rèn)為正確的事，即使會(huì)面臨困難，我們還是有勇氣將之付諸于行動(dòng)。我們正直，坦誠(chéng)，并能堅(jiān)持到底。 Do the right thing 做對(duì)的事 21 Winning Ways 致勝之道 ? We treat people as individuals 我們將每個(gè)人視為一個(gè)獨(dú)立的個(gè)體來(lái)對(duì)待。 ? We look and listen for the little things that make a difference 我們積極尋找讓我們體現(xiàn)關(guān)愛(ài)的細(xì)節(jié)之處 ? We use our experience to find new ways to deliver great service 我們利用過(guò)去的經(jīng)驗(yàn)找出提供優(yōu)異服務(wù)的新途徑。 We want to be the pany that understands people?s needs better than anyone else in our industry. This means being sensitive to others, noticing the things that matter and taking responsibility for getting things right. 在同業(yè)中，我們力求比其他公司更能理解人們的需求。這意味著關(guān)注他人，留意周?chē)氖挛?，察覺(jué)事情的重要性，并能主動(dòng)擔(dān)負(fù)起更正失誤的責(zé)任。 Show we care 體現(xiàn)關(guān)愛(ài) 22 Winning Ways 致勝之道 ? We put our hearts into learning new things 我們盡心學(xué)習(xí)新事物。 ? We challenge ourselves and those around us 我們挑戰(zhàn)自我及他人。 ? We always look for ways to improve 我們不斷尋求改進(jìn)之道。 We aim to be acknowledged leaders in our industry, so we have built a team of talented people who have a real will to win. We strive for success and value individuals who are always looking for a better way to do things. 我們致力于成為同行業(yè)中公認(rèn)的領(lǐng)先者，所以我們建立了一支充滿(mǎn)必勝信念的精英團(tuán)隊(duì)。我們力求成功并珍視那些始終尋求更好工作方法的人。 Aim higher 追求卓越 23 Winning Ways 致勝之道 ? We wele different perspectives and listen to everyone’s ideas 我們歡迎不同的觀點(diǎn)并聽(tīng)取每個(gè)人的意見(jiàn)。 ? We are respectful of all cultures and look to learn from others 我們尊重各種不同的文化并愿意向他人學(xué)習(xí)。 ? We play an active role in the munities in which we operate 我們?cè)谏硖幍纳鐣?huì)團(tuán)體中發(fā)揮積極作用。 We believe that it?s the knowledge of our people that really brings our brands to life. While other panies may want to impose a rigid, uniform view of