【正文】 Sigma Implementation Strategy ? 制造過程特征化 Process Characterization ?制造過程優(yōu)化 Process Optimization ?供應鏈管理 Supplier Management by the six Sigma methodology Copyright 169。 2022 Motorola. All rights reserved. Measure Everything That Results In Customer Satisfaction “ METRICS” “指標” 數(shù)據(jù)驅(qū)動進步 Data Driven 描述 記數(shù)型 計量型 Copyright 169。 2022 Motorola. All rights reserved. “ 突破 ” 工具箱 ‘ Breakthrough’ Toolbox 每個項目用同樣的工具 Every Project: same method amp。 tools Copyright 169。 2022 Motorola. All rights reserved. 六西格瑪培訓 SixSigma Training Teaming Project Management Software Lean Statistics DOE SPC 建立團隊 項目管理 軟件 統(tǒng)計 試驗設計 統(tǒng)計過程控制 纖細化化 六西格瑪 培訓核心內(nèi)容 Key Contents of Six Sigma Training Copyright 169。 2022 Motorola. All rights reserved. 統(tǒng)計知識的層次 (針對一制程 ) Level of Statistical Knowledge ? 僅有經(jīng)驗 沒有數(shù) 據(jù) Experience Only No Date ? 數(shù) 據(jù) 采集 看看數(shù) 據(jù) Collect Data Read Data ? 整合數(shù) 據(jù) 圖 , 表 Analyze DataChart, Graph ? 描述統(tǒng)計 平均值 , 方差 Statistical Description Mean, Variation ? 特征統(tǒng)計 Cp/Cpk, 曲 /直線擬合 Statistical Characteristic Cp/Cpk ? 控制統(tǒng)計 SPC控制圖 Statistical Control SPC Control Chart ? 預示統(tǒng)計 變量分析 ,實驗設計線性或多元回歸 Statistical Prevention – Variation Analysis, DOE Copyright 169。 2022 Motorola. All rights reserved. 成套分析工具 ANALYTIC TOOL SETS 由于改進機遇和團隊千差萬別，所以各團隊采用的策略也各不相同。 Since improvement opportunities and teams differ, it stands to reason that the approach employed by those teams differs as well. 特定類型的問題需要特定類型的分析工具。下圖對這些成套的工具進行總結(jié)。 Certain types of problems require certain types of analytic tools. These tool sets are summarized on this chart. 分析工具 常見用途 Ford Global 8D 用于將績效恢復到以前的水平。 DMADV 用于新的過程、產(chǎn)品或服務 主動而不是被動 亦稱之為 DFSS (為六西格瑪而設計 ) DMAIC 用于達到前所未有的績效水平。 Green Belt (綠帶 ) 使用的成套工具 DMADDD 用于促進某一過程的節(jié)約增效。 Analytic Tool Set Common Use Ford Global 8D Need to bring performance back to a level at which it had previously been DMADV Need a new process, product, or service Proactive, not reactive Also called DFSS (Design for Six Sigma) DMAIC Need to reach levels of performance never before seen Tool set used by Green Belts and Black Belts DMADDD Need to drive the cost out of a process and improve efficiency Copyright 169。 2022 Motorola. All rights reserved. DMAIC DMAIC是一整套常被 Green Belt (綠帶 ) 和 Black Belt (黑帶 ) 使用的工具。 DMAIC 與其他工具集類似，由一個明確的、多階段的過程組成。 DMAIC is the tool set monly used by Green Belts and Black Belts. Like the other tool sets, DMAIC is prised of a defined, multiphase process. 標。 針對該過程中的每一個階段，各自有一套具體的活動、解決具體問題的工具與技巧，以及應實現(xiàn)的主要內(nèi)容。 And for each phase in the process, a set of specific activities, problemspecific tools and techniques, and key deliverables are involved. The following chart lists the five stages of the DMAIC model and the fundamental objectives for each phase. 階段 基本目標 界定 什么是最重要的 ? 定義項目目標和應向內(nèi)部及外部顧客提供的內(nèi)容。 衡量 我們現(xiàn)在做得怎么樣 ? 對過程進行衡量，確定當前 分析 錯在哪里 ? 分析并確定缺陷的根本原因。 改進 需要采取哪些措施 ? 通過永久性地消除缺陷來改進本過程。 控制 我們?nèi)绻ＷC工藝水平 ? 我們?nèi)绻ＷC工藝水平 Phase Fundamental Objective Define What is important? Define the project goals and customer deliverables (internal and external) Measure How are we doing? Measure the process to determine current performance Analyze What is wrong? Analyze and determine the root cause(s) of the defects Improve What needs to be done? Improve the process by permanently removing the defects Control How do we guarantee performance? Control the improved process’s performance to ensure sustainable results Copyright 169。 2022 Motorola. All rights reserved. Continuous Improvement Roadmap Process Characterization Flowchart Prioritize Opportunities for improvement Select team Process Mapping Define the critical characteristic Perform Gauge Ramp。R Capable? Improvement measurement Perform a process capability study Stable amp。 capable Control Optimization Implement total process control Institutionalization What? Why? To work on critical business issues To select a cross function team To map the process (as is amp。 should be) To identify amp。 define major product, process and machine parameters To quantify the measurement error To assess process stability amp。 estimate process mean amp。 variation To pare process performance to customer requirements To identify cause amp。 effect relationships To implement preventive procedures amp。 steps to assure a stable amp。 high performance process To implement best practices amp。 standards To leverage resources To expand knowledge amp。 creativity To get a visual picture of the process To use 80/20 principle (80% of the performance will be controlled by 20% of the parameters) To verify the measurement variation is less than 10% of the process variation or spec. To verify the process is stable To estimate the process mean/variation To pare the process performance to spec. To find important input variables To assure proactive amp。 preventive thinking is implemented To assure est process monitoring To lay out C/A procedure up front To implement what was learned across BU Copyright 169。 2022 Motorola. All rights reserved. 持續(xù)進步的路徑 步驟流程 為什么 ? 對可能改進的機會優(yōu)先排續(xù) 組建團隊 流程梳理 確定過程主要特征 進行測量系統(tǒng)的研究（ GRamp。R） 合格 ? 改進的測量系統(tǒng) 進行工藝能力研究 穩(wěn)定 amp。可靠 ? 優(yōu)化控制 實施完全流程控制 標準化 ,制度化 什么 ? 關(guān)鍵性業(yè)務問題 組建跨職能團隊 梳理流程 (現(xiàn)狀及應該的 ) 確定主要產(chǎn)品 , 流程及機器參數(shù) 量化測量錯誤 評估流程穩(wěn)定性并 預測流程平均值及變異 比較流程性能及客戶需求 確定因果關(guān)系 實施預防步驟以保證流程 的穩(wěn)定與高效 實施最佳的方案及標準 資源