【正文】 otiating 2 Instructing 3 Supervising 4 Diverting 5 Persuading 6 Speakingsignaling 7 Serving 8 Taking instruction helping Things 0 Setting up 1 Precision Working 2 OperatingControlling 3 DrivingOperating 4 Manipulating 5 Tending 6 Feeding 7 Handling *Examples of definition of these terms on of the text 工作分析 四、 工作說明書 （ Job Specification) 又稱任職資格說明書，回答 “什么樣的人適合此工作？” 說明從事某一工作的人員必須具備的個人特性 這里僅指必須具備，而非完美的要求 工作分析 工作說明書包括 ?一般能力（智力） Intelligence ?知識 Knowledge ?技能 Skill ?能力 Ability ?態(tài)度 Attitude ?其他相關(guān)條件： 年齡、性別、教育程度 …… 健康狀況、運動靈活性、感覺器官靈敏度 …… 性格、氣質(zhì) …… 經(jīng)驗 …… 工作分析 JOB TITLE: Registered Nurse ? JOB SUMMARY Accountable for the plete spectrum of patient care from admission through transfer or discharge through the nursing process of assessment, planning, implementation, and evaluation. Each . has primary authority to fulfill responsibility for the nursing process on the assigned shift and for projecting future needs of the patient/family. Directs and guides patient teaching and activities of ancillary personnel while maintaining standard of professional nursing. ? RELATIONSHIPS ? Reports to: Head Nurse or Charge Nurse. ? Supervises: Responsible for the care delivered by .39。s. nursing ? assistants, orderlies, and transcribers. ? Works with: Ancillary Care Departments. ? External relationships: Physicians, patients, patient39。s families. 工作分析 QUALIFICATIONS ? Education: Graduate of an accredited school of nursing. ? Work experience: Critical care requires one year of recent medical/surgical experience (special care nursing preferred), medical/surgical experience (new graduates may be considered for noncharge positions). ? License or registration requirements: Current . License or permit in the State of Minnesota. ? Physical requirements: ? A. Ability to bend, reach, or assist to transfer up to 50 pounds. ? B. Ability to stand and/or walk 80 percent to 90 percent of 8 hour shift. ? C. Visual and hearing acuity to perform job related functions. 工作分析 RESPONSIBILITIES ? 1. Assesses physical, emotional, and psychosocial dimensions of patients. ? Standard: Provides a written assessment of patient within one hour of admission and at least once a shift. Communicates this assessment to other patient care providers in accordance with hospital policies . ? 2. Formulates a written plan of care for patients from admission through discharge. ? Standard: Develops short and long term goals within 24 hours of admission. Reviews and updates care plans each shift based on ongoing assessment. ? 3. Implements plan of care. ? Standard: Demonstrates skill in performing mon nursing procedures in accordance with but not limited to the established written . skills inventory specific to assigned area. Completes patient care activities in an anized and timely fashion, reassessing priorities appropriately. 工作分析 五、工作分析的方法 問卷一覽表 ( Questionnaire checklist ) 工作日志 ( Diary ) 工作分析 觀察 ( Observation ) 面談 ( interview) 行為取樣 (Activity sampling ) 關(guān)鍵事件 ( Critical incidents technique) 關(guān)鍵事件法 由一組專家（主管，在職者等）寫下能反映出某一工作績效優(yōu)或劣的行為事例 將所有行為事例歸類到相似的行為組（如處理緊急情況） 命名和定義行為類別 根據(jù)對工作績效的關(guān)鍵或重要程度，給各個行為類別打分 工作分析 Incident: Airport counter ? 7 o’clock at night, air traffic is very busy. A customer was in a sweat when he dragged two large suitca