【正文】 w.Ufsoft.com.cn,Developing an Optimized Schedule:,Time Constraints,Resource Constraints,Cost Constraints,Preliminary CPM Schedule,Optimize Schedule,Time,Resource, and Cost Optimized Schedule,,Baselined Schedule is accomplished by gaining acceptance of the optimized schedule.,4.5 Change and Issue Management,www.Ufsoft.com.cn,Change Control is the process that identifies the initial version of scoped items, controls changes to those scoped items, and records and reports change processing status.,Scoped Items:,The Process for Managing Scope Changes,www.Ufsoft.com.cn,Change Request Log,,Project Administrator logs Change Requests: Status, Changes, etc.,,Approval by Project Manager,Investigation,Need for Change Identified,Change Request Form Completed,Impact Analysis Effect of the Change,Evaluation by Mgt amp。 Steering Committee,Finalization Go / No Go,Step 1,Step 2,Step 3,Step 4,Step 5,Step 6,Step 7,Tools for Managing Scope Changes,www.Ufsoft.com.cn,Area Affected Description of Proposed Change Benefits \ Reason for Change Approvals for Investigation Investigation Impact Analysis Approval for Implementation,,1 Inventory 2 Jan A1,2 Sales Areas 2 Jan A1,www.Ufsoft.com.cn,Planning for Change Control:,Changes can be described as items that modify a previously agreedto output or deliverable. It will affect scope, quality, cost, schedule, or resources.,Change control Procedure:,Avoid scope creep !!!,Issue Management,www.Ufsoft.com.cn,Managing issues is an essential responsibility of the project manager and is fundamental to the success of an implementation.,The Project Manager is responsible for: Categorizing issue Defining issue priority Reviewing issues and status Assigning issue to an owner,Major Issues,Product bugs Requirements 項目組織與管理方面 業(yè)務(wù)流程方面,www.Ufsoft.com.cn,Issue Management Processes,www.Ufsoft.com.cn,Procedures,,Communications,Categorization Prioritization,Escalation,Closing,FollowUp,The steps involved in the issue resolution process,The expediting steps to ensure timely resolution,Bringing new issues to light or obstacles to resolution,Categorize to analyze source Prioritize to understand the impact,Process for formally ending an issue,Dealing with issues that remain open past the go live date,www.Ufsoft.com.cn,Issue Management is the formal process used to identify, document, assess, and resolve issues.,Planning for Issue Management:,Issue is a point of debate or controversy. It refers to an expectation or concern that cannot be resolved.,Issue Management Procedure:,Plan for Human Resources,www.Ufsoft.com.cn,Resource Plan documents the detailed actions required to meet the resource needs of a project.,Three Aspects of Resource Plan:, Roles and Responsibility Staffing Requirements Infrastructure,Documenting Roles and Responsibility:,Role: …. Name: …. Responsibilities: …….,www.Ufsoft.com.cn,Roles and Responsibilities Matrix:, graphically represent the roles and degree of responsibility of project team members.,www.Ufsoft.com.cn,Establishing Staffing Requirements:,Staffing requirements are the number of people and the skill sets needed to complete the work to be done on your project.,Three Aspects of Staffing Requirements:, Skills Number of Personnel Source,4.7 Plan the Infrastructure,www.Ufsoft.com.cn,The infrastructure is the set of all items that support the team in accomplishing its mission.,www.Ufsoft.com.cn,Startup,Planning,Execution,CloseDown,Project Change?,Monitor and Control,(Revise Baselines),No,Yes,Execution Stage: The project manager directs, monitors, adjusts, documents, and controls changes to the executed work elements to ensure compliance to the project plan.,www.Ufsoft.com.cn,Revise and Reissue Project Management Outputs,Revised project conditions,Measure Status,Analyze Progress,Assess Risk,Apply Corrective Actions,Revise Baselines,Communicate Project Progress,Monitor,,,Control,Maintain,Three Processes of Execution Stage:,www.Ufsoft.com.cn,8.2.1 Sustain Customer Relationship,Measuring Customer Satisfaction: Customer Satisfaction Questionnaire Satisfaction Ratio = Performance / Importance,Customer Dissatisfaction:,Unknown criteria for success Inadequate plan to achieve criteria for success Poor performance Unrealistic promises,www.Ufsoft.com.cn,Improving Customer Satisfaction Procedure:,Prepare the questionnaire,Have customer complete the questionnaire,Review the results with customer,Review the results with project team,Develop improvement plans,Implement improvement plans,Periodically reevaluate levels of service,www.Ufsoft.com.cn,8.2.2 Monitor Scope and Schedule,Reporting amp。 Analyzing Project Size:,Project Size Function points, Processes , Pages of documentation,Monitor project size,Review project information,Update the project plan,Scope creep ? !,Any impact ? !,www.Ufsoft.com.cn,Reporting amp。 Analyzing Change Activity:,Change activity is another indicator of project scope,Types of Change Activity: Proposed, Accepted, Rejected, Open,Analyzing Change