【正文】 ..............121 項目質(zhì)量方針 ..............................................................................................................121軟件開發(fā)維護服務(wù)外包 第 V 頁 項目質(zhì)量目標(biāo) ..............................................................................................................121 質(zhì)量保證承諾 ..............................................................................................................122 項目質(zhì)量范圍和標(biāo)準(zhǔn) ..................................................................................................122 質(zhì)量范圍 .................................................................................................................................122 質(zhì)量標(biāo)準(zhǔn) .................................................................................................................................123 質(zhì)量管理 ......................................................................................................................123 質(zhì)量保證的基本思想 .............................................................................................................123 軟件生產(chǎn)過程中主要的工作活動 .........................................................................................125 質(zhì)量過程管理 .........................................................................................................................126 質(zhì)量保證專項活動 SQA ........................................................................................................127 軟件工作產(chǎn)品質(zhì)量審計和相關(guān)文檔 .....................................................................................128 項目溝通管理 .......................................................................................................................130 項目實施各方職責(zé) ......................................................................................................131 需要用戶和原承建商配合的建議 ..............................................................................132 項目管理方面 .........................................................................................................................132 軟件開發(fā)階段 .........................................................................................................................132 培訓(xùn)組織工作 .........................................................................................................................133 項目驗收階段 .........................................................................................................................133 客戶交互的安排 ..........................................................................................................133 項目風(fēng)險管理 .......................................................................................................................134 風(fēng)險管理過程 ..............................................................................................................134 風(fēng)險管理計劃 .........................................................................................................................134 項目風(fēng)險的跟蹤 .....................................................................................................................134 項目風(fēng)險管理計劃 ......................................................................................................135 本項目風(fēng)險和對策 ......................................................................................................136 項目文檔提交件管理 ...........................................................................................................137 項目交付物 ..................................................................................................................137 遞交成果的簽署 ..........................................................................................................138 遞交成果的拒絕 ..........................................................................................................139 針對本項目的具體承諾 .......................................................................................................1407 結(jié)束語 .....................................