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謝 :02:1217:0217::02 17:0217:02::02:12 2023年 3月 17日星期五 5時(shí) 2分 12秒 ? 靜夜四無鄰,荒居舊業(yè)貧。Products and Services for Consumers Chapter 12 ? Global Perspective Disney’s experiences internationally Tokyo Disney Euro Disney Hong Kong Disney (2023) Quality Quality Defined: Defined in 2 ways: ? 1. “Marketperceived” quality – How does the market (consumer) perceive the quality of the product or service ? 2. “Performance” quality – What is the overall “performance” of the product or service (firm’s perspective) – Tends to be focused on attributes or features or meeting certain “performance” criteria Quality Physical or Mandatory Requirements and Adaptation Many countries require “homologation” ? Requires changes to be made to products based on local product and service standards Mandatory adaptation vs. cultural adaptation ? Many believe adaptation occurs most often based upon local laws, or policies that are economic, political or environmental Green Marketing and Product Development Quality of Products How culture plays an important role in identify