【正文】
調(diào)查原因Cause Investigation 補(bǔ)救及長期對策 Band/Aid Longterm Countermeasure 跟蹤和檢查 FollowUp Check 問題解決 (Practical Problem Solving) Continued 6 Shanghai Nantong Wuxi Hangzhou Shenzhen A problem is defined as a discrepancy between an existing standard or expectation and the actual situation 標(biāo)準(zhǔn) Standard 實(shí)際 Actual 差距 Discrepancy 時(shí)間 TIME 水平 LEVEL 問題解決 (Practical Problem Solving) Continued 5 Shanghai Jinan Changzhou Suzhou Guangzhou Tianjin Problems occur because of failures in the system ? 對于問題,員工負(fù)責(zé) 15% , 系統(tǒng)和管理者負(fù)責(zé) 85%。 Jinan Changzhou Suzhou Guangzhou Tianjin Jinan Changzhou Suzhou Guangzhou Tianjin Qingdao 3. 工具三:問題解決 (Practical Problem Solving) 如果你不解決問題,你就是問題。 Nantong Wuxi Hangzhou Shenzhen Continued 1 Shanghai Tianjin Guangzhou Suzhou Changzhou Jinan If you don’t solve the problem, you bee a problem. Continued 2 Shanghai Shenzhen Hangzhou Wuxi Nantong Qingdao ? 問題是改進(jìn)的種子 !Problems are the seeds for improvement! ? 問題就是積極的機(jī)會 !Problems are positive opportunities! ? 沒有問題,就是大問題 !If there are no problems, than something is wrong! 問題解決 (Practical Problem Solving) Continued 3 Shanghai Shenzhen Hangzhou Wuxi Nantong Qingdao ? 問題并不意味著指責(zé) !Problems are not about blaming people! ? 出現(xiàn)