一線主管-問(wèn)題解決-學(xué)員手冊(cè)-全文預(yù)覽
【正文】 and can follow o PPS使成員間易于交流，迅速了解人員在進(jìn)程中所處的位置 PPS allows easier munication and allows for a quick understanding of where people are in the process o PPS針對(duì)了問(wèn)題的根本原因，而不是僅僅停留在問(wèn)題的表征上 PPS attacks the root cause, not just the symptoms o PPS具有邏輯性，易于遵循 PPS is logical and easy to follow 問(wèn)題解決 (Practical Problem Solving) Continued 14 Shanghai Wuxi Shenzhen Nantong Hangzhou Qingdao 5 ? 實(shí)施補(bǔ)救和對(duì)策 Implementing a BandAid Countermeasure o 補(bǔ)救是一種 臨時(shí) 解決辦法，遏制問(wèn)題的進(jìn)一步惡化 A BandAid is a temporary solution, to contain a problem o 對(duì)策則必須根本解決問(wèn)題 !A Countermeasure must address the root cause! 問(wèn)題解決 (Practical Problem Solving) Continued 12 Shanghai Wuxi Shenzhen Nantong Hangzhou Qingdao 4 運(yùn)用 5個(gè)為什么的調(diào)查方法來(lái)找出根本原因 5 Why Investigation to find the Root Cause 調(diào)查原因 Cause Investigation 問(wèn)題解決 (Practical Problem Solving) Continued 10 Shanghai Wuxi Shenzhen Nantong Hangzhou Qingdao 定義問(wèn)題 針對(duì)具體情況對(duì)問(wèn)題進(jìn)行定義Problem Definition Specifically define the situation o 標(biāo)準(zhǔn) The Standard o 偏差 The Deviation o 持續(xù)時(shí)間 The Time Period 2 掌握情況 Grasp the Situation 問(wèn)題解決 (Practical Problem Solving) Continued 8 Shanghai Wuxi Shenzhen Nantong Hangzhou Qingdao 1 2 3 4 5 6 描述問(wèn)題 Problem Description 定義問(wèn)題 Problem Definition 確定原因所在 Locate Point of Cause 調(diào)查原因Cause Investigation 補(bǔ)救及長(zhǎng)期對(duì)策
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