454某咨詢內部培訓咨詢顧問必備寶典溝通_企業(yè)管理-在線瀏覽
2025-03-22 06:23本頁面
【正文】 only to avoid the conflict。 ? 3C’ S: Capability + Character + Comfort (Comfort relation, Comfort job, Comfort life). ? Supportive munication = Problemsolving + Comfort relation 2 Concept of Managerial Communication Two schools of MC ? Behavior Science Theory Audienceanalysisbased municative strategies: theory and thoughts. ? Effective municative techniques and skills Writing, Language。 A) 基于反應的雙向溝通 。 GOOD IDEAS ARE NOT SCARCE SUPPLY, WHAT IS RARE IS THE ABILITY Of TRANS LATING A GOOD IDEA INTO ACCEPTED PRACTICE. 2 Concept of Managerial Communication(c) ? NATURES OF MC Media: language or letters。 Special barriers: information disorder, Psycological elements (preference, backgroud, experiences and values) 2 Concept of Managerial Communication(c) ? INFORMATION SOURCES (WHO)。 CRITICAL OR NO CRITICAL。 ? COMMUNICATIVE GOAL (SOLVING PROBLEM)。 ? INFORMATION。 ? FEEDBACK (POSITIVE, NEGATIVE OR NEUTRAL) 3 Components of Managerial Communication 4 Process of Managerial Communication 建設性溝通的原理是什么？ ? Supportive Communication ? Natures ? Strategies 1 Supportive Communication — CONCEPT Supportive Communication = Problemsolving + Positive relation — NATURES (1) delivery of the correct information (2) positive and fort relation (3) definite goal of problemsolving 2 Principles of Supportive Communication ? Information Principles Completeness, Consideration,Clarify, Courtesy, Concreteness ? Position Principles Problemorientation, Selfexplicitness ? Respect Principles Description, Confirm, Dual munication, Discrepancy
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